UA sends a fill-in-the-blank apology letter

Old Sep 9, 12, 5:51 pm
  #16  
 
Join Date: Mar 2012
Location: NYC / YUL
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hyatt Courtesy Card
Posts: 1,973
United cares about you, (CUSTOMER NAME)

What exact function does the SPECIFC DEPARTMENT play at United? Never dealt with them. Perhaps they were responsible for getting rid of Expert Mode...
fjfv19 is offline  
Old Sep 9, 12, 6:10 pm
  #17  
 
Join Date: Jul 2010
Programs: UA
Posts: 237
Originally Posted by giantreesemar View Post

Anyways, I hope they try again (I did also email them back). The anticipation of what SPECIFIC ITEM is has been killing me!

You are OVER-ENTITLED
mike_L is offline  
Old Sep 9, 12, 6:17 pm
  #18  
 
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,316
Originally Posted by gengar View Post
Filling in the blanks should be our next forum game.
An AA status match fax number, 3 preserved dinner "cheeseburgers", and a domestic f pillow (since we no longer need 'em for paying customers.
PhillyPhlyer40 is offline  
Old Sep 9, 12, 6:25 pm
  #19  
 
Join Date: Aug 2011
Location: BEG
Programs: LH FTL, EY Silver, SPG Gold
Posts: 2,101
I would honestly frame this.
gojko88 is offline  
Old Sep 9, 12, 7:16 pm
  #20  
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,318
Originally Posted by gojko88 View Post
I would honestly frame this.
I'd auction the lettter on E-Bay. Give United the opportunity to buy back evidence of their incompetence.
transportprof is offline  
Old Sep 9, 12, 11:01 pm
  #21  
 
Join Date: Apr 2004
Location: ONT, LAX
Programs: UA1k 2.5MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,497
As a tangible gesture of our concern, enclosed is A RAT'S BEHIND.
1kBill is offline  
Old Sep 9, 12, 11:10 pm
  #22  
Marriott Contributor Badge
 
Join Date: Mar 2011
Programs: AS MVP Gold, Hyatt Explorist
Posts: 2,036
Originally Posted by fjfv19 View Post
What exact function does the SPECIFC DEPARTMENT play at United? Never dealt with them. Perhaps they were responsible for getting rid of Expert Mode...
They are the spellcheckers...
SFOPhD is offline  
Old Sep 9, 12, 11:22 pm
  #23  
 
Join Date: Jan 2010
Location: OAK
Programs: UA-Plat AS-MVPG
Posts: 198
It's like Mad Libs
wazzuFreddo is offline  
Old Sep 9, 12, 11:29 pm
  #24  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: SE Asia
Programs: Some of this 'n some of that
Posts: 16,651
Originally Posted by giantreesemar View Post
As a tangible gesture of our concern, enclosed is A LIVE SNAKE
As a tangible gesture of our concern enclosed is a LETTER STATING AS SUCH.

Originally Posted by wazzuFreddo View Post
It's like Mad Libs

[SPECIFIC NAME]- Libs?. It doesn't have the name recognition though.
dsquared37 is offline  
Old Sep 9, 12, 11:39 pm
  #25  
 
Join Date: Jan 2001
Location: InTransit
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,044
Originally Posted by 1kBill View Post
As a tangible gesture of our concern, enclosed is A RAT'S BEHIND.
================
Priceless, thank you.
FlyingNone is offline  
Old Sep 10, 12, 4:37 am
  #26  
 
Join Date: Dec 2009
Programs: United 1K Hilton Gold
Posts: 136
Hopefully the employees responsible for re-fuelling the planes pay a little more attention to detail - I'd hate to be flying transpacific on a 747 loaded with (SPECIFC AMOUNT OF FUEL) gallons of jet fuel.
DarF2001 is offline  
Old Sep 10, 12, 5:48 am
  #27  
 
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,278
Thanks I needed a good laugh to wake up to this morning. Friggin' hilarious!
84fiero is offline  
Old Sep 10, 12, 6:03 am
  #28  
FlyerTalk Evangelist
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 10,597
Originally Posted by Rogerdodger View Post
United is simply clueless. Every correspondence I've had with AA has been personalized and professional.
UA's email uses the same template...
garykung is offline  
Old Sep 10, 12, 3:08 pm
  #29  
 
Join Date: Apr 2011
Posts: 2,047
That is pretty sweet.

I once got an empty envelope from a firm I applied to after law school. Made me feel pretty special that they at least ponied up the postage.
IkeEsq is offline  
Old Sep 10, 12, 3:17 pm
  #30  
 
Join Date: Jun 2006
Location: ORD
Programs: AA EXP, UA1K/2MM, Marriott Platinum Premier Lifetime
Posts: 357
This is a perfect example of how awesome the New United is.
shortkidd is offline  

Thread Tools
Search this Thread
Search Engine: