Mileage Posting Errors (incorrect RDMs will be deducted, correct RDMs will be posted)
Aug 19, 2012, 9:50 pm
#1
Original Poster
Join Date: Apr 2005
Location: SAN
Programs: UA Gold/1MM
Posts: 661
Mileage Posting Errors (incorrect RDMs will be deducted, correct RDMs will be posted)
Here is a new stunt that UA pulled tonight. They decided to completely discount the award miles accrued on my flights from Thursday. Anyone else see any errors in posting?
Activity Date Description Miles/Points Award Miles Bonus Total - Miles Segments
8/16/2012 United 5953Y
Richmond-Chicago (ORD) Y / Y 485 162 647 - 963 1.5
8/16/2012 United 0651V
Chicago (ORD)-San Diego V / V 500 250 750 - 1,723 1
Moderator Edit:
Activity Date Description Miles/Points Award Miles Bonus Total - Miles Segments
8/16/2012 United 5953Y
Richmond-Chicago (ORD) Y / Y 485 162 647 - 963 1.5
8/16/2012 United 0651V
Chicago (ORD)-San Diego V / V 500 250 750 - 1,723 1
Moderator Edit:
Hi Everyone,
As you’ve noticed, this weekend, redeemable miles for United and partner flights were not credited correctly. Specifically, the mileage amounts posted were either 250, 325, 500 or 750, instead of the true base miles. Additionally, class of service bonuses were not correct because they were calculated as a percentage of the incorrect base miles. Premier Qualifying Miles and Segments (PQM/PQS) were credited correctly.
To fix this, we will be deleting the incorrect miles tonight and expect to re-credit the correct miles by the end of the week.
Shannon Kelly
Director, Customer Insights
United Airlines
As you’ve noticed, this weekend, redeemable miles for United and partner flights were not credited correctly. Specifically, the mileage amounts posted were either 250, 325, 500 or 750, instead of the true base miles. Additionally, class of service bonuses were not correct because they were calculated as a percentage of the incorrect base miles. Premier Qualifying Miles and Segments (PQM/PQS) were credited correctly.
To fix this, we will be deleting the incorrect miles tonight and expect to re-credit the correct miles by the end of the week.
Shannon Kelly
Director, Customer Insights
United Airlines
Last edited by J.Edward; Aug 20, 2012 at 1:42 pm
Aug 19, 2012, 10:02 pm
#3
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,455
Yeah something is funky with tonight's postings... early week flights (bottom), fine, thursday flight ???
New York (JFK)-San Francisco
F / F 4629 375 -- 5004 -- 3,879 -- 1.5
San Francisco-New York (JFK)
F / F 6465 1,293 -- 7758 -- 3,879 -- 1.5
New York (JFK)-San Francisco
F / F 4629 375 -- 5004 -- 3,879 -- 1.5
San Francisco-New York (JFK)
F / F 6465 1,293 -- 7758 -- 3,879 -- 1.5
Aug 19, 2012, 10:05 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
A couple others having problems with this issue, starting with post 3476.
http://www.flyertalk.com/forum/unite...d-pss-232.html
http://www.flyertalk.com/forum/unite...d-pss-232.html
Aug 19, 2012, 10:18 pm
#6
Join Date: Jan 2009
Location: ORD
Programs: UA 1K, AA EXP, Starwood Plat
Posts: 189
Same here...the RDMs for two flights I recently took are showing up way too short.
8/17/2012 United 0194Y
New York/Newark-Chicago (ORD) Y / Y 504 325 829
8/17/2012 United 1193L
Chicago (ORD)-New York (LGA) L / L 250 250 500
The PQMs are showing up correctly though. Also, that first flight was actually flown on 8/16, not on 8/17 as posted.
8/17/2012 United 0194Y
New York/Newark-Chicago (ORD) Y / Y 504 325 829
8/17/2012 United 1193L
Chicago (ORD)-New York (LGA) L / L 250 250 500
The PQMs are showing up correctly though. Also, that first flight was actually flown on 8/16, not on 8/17 as posted.
Aug 19, 2012, 10:42 pm
#8
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
Same here:
8/17/2012 United 1285W
Los Angeles-Washington (IAD) W / W 250 62 312
(The Aug. 15 IAD-LAX flight is credited correctly.)
8/17/2012 United 1285W
Los Angeles-Washington (IAD) W / W 250 62 312
(The Aug. 15 IAD-LAX flight is credited correctly.)
Aug 19, 2012, 11:07 pm
#9
Join Date: Jul 2009
Location: IAH
Programs: UA Gold
Posts: 363
Aug 20, 2012, 12:26 am
#10
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Caught me too
SFO > HNL posted the correct EQMs (or so I would assume) but only 500 RDMs for a flight I had on the 17th.
Aug 20, 2012, 1:20 am
#11
Join Date: Aug 2012
Posts: 1
It has been a steady stream of trouble. Messed up upgrades, untrained staff, a different answer each time, and now for the second time, major errors in simply posting miles. I really want to like the perks I get, but this stuff sours every good thing that comes along. They say it's all better now- the automated system is working fine- EXCEPT when its not.
WOW! What a mess.
WOW! What a mess.
Aug 20, 2012, 2:43 am
#15
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
Latest posting
8/16/2012 United 0968ZT
Las Vegas-Chicago (ORD) ZT / ZT 500 375 875 1,514 1
I guess Chicago and Las Vegas should have been an hour flight.
They know how to steal the miles (latest bonus promotion), give us less mileage bonus (75% for Plat) and short change us mileage.
BTW mileage on AA to Europe off season is 40K round trip.
Las Vegas-Chicago (ORD) ZT / ZT 500 375 875 1,514 1
I guess Chicago and Las Vegas should have been an hour flight.
They know how to steal the miles (latest bonus promotion), give us less mileage bonus (75% for Plat) and short change us mileage.
BTW mileage on AA to Europe off season is 40K round trip.