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Upgrade still waitlisted even though PZ (previously R) class is available

Old Jun 28, 2019, 10:46 am
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Last edit by: WineCountryUA
It appears at times, UA will release upgrade space, now labeled as PZ, but the upgrade waitlist is not processed until a later time. During this period of time, a new upgrade request will clear, ignoring the waitlist. This could be a new request or someone calling to request their waitlisted request to be clear (sometimes called -- "jumping the queue"). So as a defensive move, some may try to call to get their waitlisted request cleared if this situation occurs. Over the years agents, at times, have been reluctant or agreeable to doing this. More recently there are reports of agents needing supervisor approval to do this (this may be UA's attempt to prevent "queue jumping").

Another strategy in this situation is to remove a waitlisted request and then reapply. This does risk losing one's place on the waitlist if unsuccessful

At times, the waitlist process seems to be delayed for an extended period of time, it is speculated that this is a situation where the waitlist processing is "stuck" -- this may be due to a ticket out-of-sync issue with the passenger on top of the waitlist or other causes. A good agent will notice this if you call about clearing and fix the situation.

Releated thread
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"

Changes to UA's Fare Classes (19-20 October 2018)

Archive thread: Upgrade still waitlisted even though R (now PZ) class is available {Archive}
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Upgrade still waitlisted even though PZ (previously R) class is available

Old Feb 27, 2024, 7:17 pm
  #526  
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I noticed the same recently for a MCO-IAD flight that had been waitlisted. I was checking schedules to see if I wanted to change to a different flight, and saw mine was PZ6 PN6. I figured it would clear within 24 hours... nope. 48 hours later, still waitlisted... and still PZ & PN inventory. I removed the upgrade & reapplied, and it cleared immediately.

Very annoying as I shouldn't need to babysit. I recall the early days of switching to pmCO IT, and how agents were reluctant to force instruments to clear (but someone could just snag the upgrade from under you by applying one of their own!), and how annoying that was. Now I'm going through and checking all my itins, particularly the longhaul TPAC ones. Ugh.
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