Jun 28, 2019, 10:46 am
Last edit by: WineCountryUA
It appears at times, UA will release upgrade space, now labeled as PZ, but the upgrade waitlist is not processed until a later time. During this period of time, a new upgrade request will clear, ignoring the waitlist. This could be a new request or someone calling to request their waitlisted request to be clear (sometimes called -- "jumping the queue"). So as a defensive move, some may try to call to get their waitlisted request cleared if this situation occurs. Over the years agents, at times, have been reluctant or agreeable to doing this. More recently there are reports of agents needing supervisor approval to do this (this may be UA's attempt to prevent "queue jumping").
Another strategy in this situation is to remove a waitlisted request and then reapply. This does risk losing one's place on the waitlist if unsuccessful
At times, the waitlist process seems to be delayed for an extended period of time, it is speculated that this is a situation where the waitlist processing is "stuck" -- this may be due to a ticket out-of-sync issue with the passenger on top of the waitlist or other causes. A good agent will notice this if you call about clearing and fix the situation.
Releated thread
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
Changes to UA's Fare Classes (19-20 October 2018)
Archive thread: Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Another strategy in this situation is to remove a waitlisted request and then reapply. This does risk losing one's place on the waitlist if unsuccessful
At times, the waitlist process seems to be delayed for an extended period of time, it is speculated that this is a situation where the waitlist processing is "stuck" -- this may be due to a ticket out-of-sync issue with the passenger on top of the waitlist or other causes. A good agent will notice this if you call about clearing and fix the situation.
Releated thread
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
Changes to UA's Fare Classes (19-20 October 2018)
Archive thread: Upgrade still waitlisted even though R (now PZ) class is available {Archive}
Upgrade still waitlisted even though PZ (previously R) class is available
Jul 27, 2018, 3:58 pm
#196
Join Date: May 2012
Location: ORF, RIC
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Jul 28, 2018, 1:33 pm
#197
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
Edit: Just realized that what the third agent did was essentially what sannmann suggested above! Had I read that first it would have saved me the first two phone calls!
Jul 28, 2018, 1:45 pm
#198
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,451
HUCA. I was waitlisted for an SFO-TPE flight in late December, and this morning it went to R2. I didn't want to risk waiting for the sweep. First two agents I called said there was nothing they could do, and I had to wait until the computer did the upgrade automatically. Third agent was more than happy to upgrade me - he couldn't figure out how to push the upgrade through on the current GPU, but he just removed it and reapplied it again. I guess it may have been an issue if other legs on that journey had already been upgraded, but it wasn't the case here.
Edit: Just realized that what the third agent did was essentially what sannmann suggested above! Had I read that first it would have saved me the first two phone calls!
Edit: Just realized that what the third agent did was essentially what sannmann suggested above! Had I read that first it would have saved me the first two phone calls!
Jul 28, 2018, 2:16 pm
#199
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Join Date: Apr 2013
Location: PHX
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Agree. Asking for trouble the other way. The agent has just told you he/she can't help you skip the queue, and now you're asking him/her to do exactly that, just a different way.
Jul 28, 2018, 2:46 pm
#200
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,944
R2 for SFO-HKG were gone this morning. I am still waitlisted. My open jaw fare (W outbound, G return) was ridiculously cheap. I am afraid that the system has flagged my reservation. If I pull the GPU and reapply it, I will find out whether or not my guess is true.
Jul 28, 2018, 4:50 pm
#201
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,778
best not to sit on open R space, many others would be interested. Patience is rarely rewarded, best is to be persistent
very doubtful
Not clearing and R>0 does happen for many reasons and this has occurred over the years.
Not sure why you would do this, it is more likely to hurt. Not sure how it will help but you will lose your early time request.
Not clearing and R>0 does happen for many reasons and this has occurred over the years.
Not sure why you would do this, it is more likely to hurt. Not sure how it will help but you will lose your early time request.
Jul 28, 2018, 5:02 pm
#202
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,944
Thanks!
Add: upgrade just cleared without calling. Select 5A because row 1and 3 window seats are gone. The rear cabin is wide open.
Add: upgrade just cleared without calling. Select 5A because row 1and 3 window seats are gone. The rear cabin is wide open.
Last edited by Kmxu; Aug 2, 2018 at 4:42 am Reason: Upgrade cleared
Aug 22, 2018, 12:27 pm
#203
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,078
I'm still waiting to see if the mile + copay upgrade run processes. Still "upgrade requested". Flight is 11 days out.
J9 JN9 C7 D6 Z5 ZN5 P5 PN5 R3 RN3 IN0 I0
The fare I'm trying to upgrade (single segment of a roundtrip) is L.
J9 JN9 C7 D6 Z5 ZN5 P5 PN5 R3 RN3 IN0 I0
The fare I'm trying to upgrade (single segment of a roundtrip) is L.
Last edited by WineCountryUA; Aug 22, 2018 at 4:36 pm Reason: moved to master thread
Aug 22, 2018, 2:14 pm
#204
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
I'd call. No sense waiting and letting yourself be jumped by somebody else who sees the open R space and pounces on it.
Last edited by WineCountryUA; Aug 22, 2018 at 4:42 pm Reason: split post to move discussion
Aug 22, 2018, 4:19 pm
#205
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,078
Bearing in mind, this is a P.S. route (SFO -> EWR) via a miles + copay upgrade. Just for context, if that matters.
Aug 22, 2018, 4:29 pm
#206
Moderator: United Airlines
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If someone made a new request today (which you could) it would clear immediately. It is a long time flaw in the system
Aug 22, 2018, 4:40 pm
#207
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,369
Agree 100%. If you can't find a willing agent, ask to have the upgrade request withdrawn, then apply it again after the call.
Aug 22, 2018, 4:40 pm
#208
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,078
So what would I be looking at - calling and asking them to pull my upgrade waitlist via miles + copay, and then once they do, just re-requesting it from United.com ?
Sounds like that's the answer. Appreciate it!
Aug 22, 2018, 5:02 pm
#209
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Exactly. No need to mention that you will immediately re-request, just say that you decided you wanted to cancel the upgrade request.
Aug 22, 2018, 5:12 pm
#210
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I feel like I get better agents than many on FT, but I have never had any issues the dozen or so times I've called to get upgrades pushed into open R. I would HUCA to see if you can get it manually cleared.