United Appreciation site not working properly?

Old Aug 5, 12, 6:17 pm
  #1  
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United Appreciation site not working properly?

I got a goodwill cert on my flight today, and the "system" is unable to "automatically" process my request.

I have never gotten this error message before.

"We're sorry, but we are unable to process your request through our automated system. Please complete and submit our contact form, and a representative will respond as soon as possible. We apologize for this inconvenience."

Yes, I checked to see if the information was entered correctly-and it was
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Old Aug 5, 12, 6:45 pm
  #2  
 
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United Appreciation site not working properly?

I would imagine that if you complete and submit their contact form, a representative will respond as soon as possible.

All websites have issues from time to time, either that or a specific issue with it recognizing your cert
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Old Aug 6, 12, 12:28 am
  #3  
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Originally Posted by direct View Post
I would imagine that if you complete and submit their contact form, a representative will respond as soon as possible.

All websites have issues from time to time, either that or a specific issue with it recognizing your cert
I don't appreciate the patronization

I've redeemed skykits without problems for a long time--atleast until integration. The answers above are obvious -- the intention of the post were to see if others had problems redeeming their skykits
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Old Aug 6, 12, 12:30 am
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he's just being direct.
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Old Aug 6, 12, 12:31 am
  #5  
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Originally Posted by aCavalierInCoach View Post
he's just being direct.
By that standard, we wouldn't have any talk about any website bugs on here
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Old Aug 6, 12, 12:32 am
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Originally Posted by direct View Post
All websites have issues from time to time
Proof?
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Old Aug 8, 12, 12:00 am
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It's been broken since at least July 26th. I submitted an email to the contact us link the same day and I haven't had a response yet.
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Old Aug 8, 12, 12:10 am
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Working now for me

ttps://secure.unitedmileageplus.com/CPRi.jsp
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Old Aug 8, 12, 1:37 am
  #9  
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Originally Posted by demkr View Post
By that standard, we wouldn't have any talk about any website bugs on here
I think that was intended as a joke on the poster's nick!
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Old Aug 8, 12, 4:10 am
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I posted this July 29 under the long thread about the certificates and nobody commented.

I have an issue on a flight from the 28th (no sky kit - FA just told us to take it to the company - She should have registered the flight but didn't). Can anyone advise me of the best way to contact UA about this issue? No response from using customer feedback. Should I call or what? I'm so frustrated.
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Old Aug 8, 12, 4:30 am
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Originally Posted by chicaloca453 View Post
I posted this July 29 under the long thread about the certificates and nobody commented.

I have an issue on a flight from the 28th (no sky kit - FA just told us to take it to the company - She should have registered the flight but didn't). Can anyone advise me of the best way to contact UA about this issue? No response from using customer feedback. Should I call or what? I'm so frustrated.
Just write to cust care.

Last edited by chinatraderjmr; Aug 8, 12 at 5:00 am
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Old Aug 8, 12, 5:41 am
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Originally Posted by chinatraderjmr View Post
Just write to cust care.
Good luck with that.
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Old Aug 8, 12, 10:33 am
  #13  
 
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RE:customer care

Two 1K's were downgraded from paid F on a 767 to bulkhead economy on a 757, IAH-SFO, July 25(due to yet another mechanical w/smaller plane substituted).No apology, no skykit, and a lot of argument to get on a flight that wasn't 5 hours later(also in economy). We both filled out the customer care form, sent letters to 1K voice, etc. No response. Maybe something will come in by the time we complete the AA challenge.
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Old Aug 8, 12, 10:38 am
  #14  
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Originally Posted by chinatraderjmr View Post
Just write to cust care.
Would have been good info, IMO, on or about 28 February of 2012. Now, not so much.

Dave
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Old Aug 9, 12, 9:40 pm
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The site worked fine for me earlier today. I did wait 24 hours after the flight that was the reason for my going to the site, had landed. I entered my info exactly as it appeared on my boarding pass.
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