5 fascinating facts about the new UA
#16
Join Date: Jul 2011
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#17
Join Date: Nov 2008
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Very helpful article. On some level it is reassuring that United is taking some of these customer service items seriously but they were focused on the emergency ops center not the airport staff.
I found the "flat tire" rule VERY helpful. I believe I experienced this once when I got stuck in awful traffic going from the OC to LAX. It was the last flight out that I missed so they put me on the first flight the next morning.
I also like how they "grade" aircraft. It certainly does explain why some of my flights are more delayed than others....
I found the "flat tire" rule VERY helpful. I believe I experienced this once when I got stuck in awful traffic going from the OC to LAX. It was the last flight out that I missed so they put me on the first flight the next morning.
I also like how they "grade" aircraft. It certainly does explain why some of my flights are more delayed than others....
#18
Join Date: Jun 2008
Posts: 4,187
I think, my friend, you need to spend some time in the third world.
UA, second tier maybe, but not third tier.
#19
Suspended
Join Date: Jul 2009
Location: DCA
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Frankly, I find it unfortunate that E+ seating was not eliminated. (Had UA done away with it, the other airlines would not have started to change their seating.) The day UA brought it out, I thought it stupid. Couldn't imagine why anyone would be willing to spend $$ for it
#20
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Join Date: Aug 2009
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This article actually confirm that the real situation is COdbaUA - SMI/J wants to axe everything from PMUA, including E+.
Anyhow - I found this interesting because I can never imagine that our presence on a flight can help the flight get out faster.
Anyhow - I found this interesting because I can never imagine that our presence on a flight can help the flight get out faster.
#21
Join Date: Jul 2007
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Frankly, I find it unfortunate that E+ seating was not eliminated. (Had UA done away with it, the other airlines would not have started to change their seating.) The day UA brought it out, I thought it stupid. Couldn't imagine why anyone would be willing to spend $$ for it
#22
Join Date: Jun 2005
Posts: 4,645
It seems like the CO grading system is a lot different from the UA system. With UA, I never once had a delayed international flight. While part of that is good luck, I always believed they gave higher priority to those as well, because the perfect on time rate could not be explained by luck alone. Now, under CO, international delays and cancellations are horrific. For example, SFO to FRA has a 50% on time rating on Expert Flyer. Makes me wonder if they now give higher priority to domestic short hops. That matches with the overall hostility towards frequent flyers since we fly more long haul than the kettles who they are focused on attracting.
Last edited by FlyWorld; Aug 5, 2012 at 12:27 pm
#23
Join Date: Apr 2011
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Frankly, I find it unfortunate that E+ seating was not eliminated. (Had UA done away with it, the other airlines would not have started to change their seating.) The day UA brought it out, I thought it stupid. Couldn't imagine why anyone would be willing to spend $$ for it and for years E+ seats were empty until they started to get filled by FF elites and systemwide capacity was cut. Unfotunately, I think E+ helps to foster an attitude by FF elites that they are in fact better than those in other seats. Over entitlement!
Thanks for the laugh - that was one of the funnier comments I've seen in the UA thread (which is saying a lot)!
#24
Join Date: Jun 2008
Posts: 4,187
I suppose a person with longer legs than I might pay extra money; but as a rule I disdain giving airlines revenue. I think if the airlines simply stopped seats from reclining it would help a great deal. May also save save some $$ in purchasing seats.
Given the loads on most flight now days, relying on the flat tire rule to get you onto a later flight is in most cases insanity. It's still a good backup in case you really do get a "flat tire", but given the improvements made to same-day changes (even with the corresponding fee) it's a much better option than rolling the dice by "abusing" the flat tire rule.
Exactly! Personally I can't understand why people would spend $$$ on C and F - especially international - so I think it's stupid that they don't kill off those cabins too!!!
Exactly! Personally I can't understand why people would spend $$$ on C and F - especially international - so I think it's stupid that they don't kill off those cabins too!!!
It seems like the CO grading system is a lot different from the UA system. With UA, I never once had a delayed international flight. While part of that is good luck, I always believed they gave higher priority to those as well, because the perfect on time rate could not be explained by luck alone. Now, under CO, international delays and cancellations are horrific. For example, SFO to FRA has a 50% on time rating on Expert Flyer. Makes me wonder if they now give higher priority to domestic short hops. That matches with the overall hostility towards frequent flyers since we fly more long haul than the kettles who they are focused on attracting.
Last edited by FlyinHawaiian; Aug 5, 2012 at 12:58 pm Reason: 3X Multi-quote combo
#25
Join Date: Jun 2005
Posts: 4,645
Premerger, I never had a late or cancelled CO flight - except weather related (volcano, anyone?). Clearly UA is having their share of problems these days. Everyday there are cancellations, but I would be interested to see the statistics as % of flights scheduled rather than raw number of flights cancelled.
#26
Join Date: Jun 2008
Location: SFO
Programs: UA Platinum, AF, Chase, Hyatt Explorist
Posts: 1,085
Yes, seriously. Its one reason that I flew CO before the merger rather than UA. Whenever I flew UA, I'd feel funny having so much space for my knees.
I suppose a person with longer legs than I might pay extra money; but as a rule I disdain giving airlines revenue. I think if the airlines simply stopped seats from reclining it would help a great deal. May also save save some $$ in purchasing seats.
I suppose a person with longer legs than I might pay extra money; but as a rule I disdain giving airlines revenue. I think if the airlines simply stopped seats from reclining it would help a great deal. May also save save some $$ in purchasing seats.
But seriously, I find E+ to be worth every penny. I'm only 5'7" but I think it makes a huge difference, especially on international flights. I'll gladly take UA over LH in Y if only for E+.
#27
Join Date: Jul 2005
Location: Ireland
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This article actually confirm that the real situation is COdbaUA - SMI/J wants to axe everything from PMUA, including E+.
#28
Join Date: Jul 2005
Programs: UA 1K MM
Posts: 1,288
Except it was already widely known long before this article.
Frankly, I find it unfortunate that E+ seating was not eliminated. (Had UA done away with it, the other airlines would not have started to change their seating.) The day UA brought it out, I thought it stupid. Couldn't imagine why anyone would be willing to spend $$ for it and for years E+ seats were empty until they started to get filled by FF elites and systemwide capacity was cut. Unfotunately, I think E+ helps to foster an attitude by FF elites that they are in fact better than those in other seats. Over entitlement!
Frankly, I find it unfortunate that E+ seating was not eliminated. (Had UA done away with it, the other airlines would not have started to change their seating.) The day UA brought it out, I thought it stupid. Couldn't imagine why anyone would be willing to spend $$ for it and for years E+ seats were empty until they started to get filled by FF elites and systemwide capacity was cut. Unfotunately, I think E+ helps to foster an attitude by FF elites that they are in fact better than those in other seats. Over entitlement!
#30
Join Date: Apr 2005
Location: ORD
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