UA vs. LH - Biz vs. First
#91
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,820
Yeah of course, but then again you are comparing an F product to a C one.
#92
Suspended
Join Date: Dec 2005
Posts: 9,916
My service impressions are pretty subjective, because I usually make good contact with US/UA FAs, we have small talk, etc., so, I get excellent & frequent service pretty much every time I fly. This never happens on LH / LX - FAs either don't speak good English (and I don't speak German or French) and / or are not particularly interested in making conversation. It's pretty much "here is your food, sir, enjoy".
On the other hand UA FAs do what they want - they are more than happy to loudly chat at a pax seat while ignoring the needs of others.
In F on LX or LH where there is a higher ratio of FAs they will engage while you are at your seat as they have back-up.
#93
Join Date: Dec 2012
Location: SFO
Programs: UA1K
Posts: 31
Sorry, I probably phrased that poorly. If the operating airline owns the pax FF, then do they handle mileage credit directly, or does it first have to report via the ticketing airline? (e.g. can UAMP support resolve credit issues for UA metal on a codeshare? Hence my concern of LH vs. 9W)