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UA Electronic Travel Certificates (ETC): General Q&A, new combinability policy, ...

UA Electronic Travel Certificates (ETC): General Q&A, new combinability policy, ...

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Old Jul 3, 19, 6:18 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
Checking the balance: http://www.united.com/web/en-US/apps...s/default.aspx
Enter type and pin as a single code and then it will ask for Last Name.

Electronic Travel Certificates (ETCs) / vouchers can only be used for travel on an entirely UA/UX operated paid itinerary.
No partner flights.
No award flights.
ETC can be used by anyone with the PIN and last name of the original person receiving the ETC.
If not fully used the residual can be used later with the same original expiration.
ETCs will be used for the total amount needed (no partial payments if the ETC has a greater value)


TVCA certs with PINs (by far the most common ecert most customers will receive -- such as goodwill compensation from Customer Care or refunds on flights) are considered a form of payment and don't reduce the PQDs earnings.

Expiration -- ETCs generally have a 1-year life. The ETC should be used prior to expiration -- but the actual travel days can be after expiration. While not publically documented, it does appear ETCs have a 30 day (one month?) post-expiration grace period.

How do I use the ETC?
Online works fine or you can call and used an agent (a fee may apply)

Online, either select "all search" options and scroll to the bottom of the screen to enter
or
wait until you get to the Payment Options at the end of the purchasing steps and select "United payment types"
Enter pin code (7 or 10 digits) and Last Name on the ETC

Where online can I view my unused ETCs?
You cannot. No such listing is available.
You can call and ask an agent to look these up for you. Note agents will not provide the ETC PIN on the phone.

Can an ETC be used for covering the costs of a post-purchase upfare?
Multiple reports of success but one mentioned it would need to be the sole method of payment.
Can only be done by an agent -- not online
Can not be an upgrade fee, must be an upfare.

Can an ETC be used to UC membership or E+ access fee or change fee or award fee or upgrade co-pay or baggage fee or ...
ETCs can only be used for airfare, not for any fee

Can I partial use an ETC and then pay the remainder with a credit card (to get the card's benefits)?
No, the ETC must be fully used (up to the needed amount). Only if the ETC is insufficient, can a credit card then be used.

Combinability update July 2017 - ETCs can be combined (either a new ETC created with the expiration date of the earliest-expiring ETC or multiple ETCs used on a PNR). Appears will only combine ETC if you need to do this to book a flight. Initially UA seemed to allow the combining for future use but most reports now suggest you need to also have a flight booking in mind using the new combined ETC.

Related threads
Extending a Credit/Travel/ETC Voucher by booking a refundable fare?

Is there any way to combine multiple travel certificates into one? {out-of-date -- see not above}

UA Electronic Travel Certificate & Codeshares/partner flights

Using ETCs in Canada (outside of US) on new United.com

Check the balance: http://www.united.com/web/en-US/apps...s/default.aspx

Archive: UA Electronic Travel Certificates (ETC): General Q&A, ... {Archive}
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Old Dec 28, 16, 4:26 pm
  #1  
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Join Date: May 2010
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UA Electronic Travel Certificates (ETC): General Q&A, new combinability policy, ...

Hi-

I got a voucher for volunteering to take a later flight. If I use this voucher to purchase a flight next year, will that count towards premier qualifying? I'm mostly concerned about PQM's but curious about PQD's as well. Are vouchers essentially the same as out of pocket payment?

On a sub-topic, is there a difference if a voucher is used for all or part of a ticket: Say I have a $400 voucher.
a) I buy a $390 ticket and write off the $10 remaining or...
b) I buy a $700 ticket and pay $300 out of my own pocket.
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Old Dec 28, 16, 4:35 pm
  #2  
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Originally Posted by jtet View Post
.... If I use this voucher to purchase a flight next year, will that count towards premier qualifying? I'm mostly concerned about PQM's but curious about PQD's as well. Are vouchers essentially the same as out of pocket payment?....
The ETCs are just the same as any other payment method -- full credit for RDMs, PQDs, PQMs, lifetime miles, ....

Way in the distance past when VDBs were "free tickets", those were not mileage earning -- but those have been gone for many years.
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Old Dec 28, 16, 5:12 pm
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Thanks, WineCountry!
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Old Dec 28, 16, 6:58 pm
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Originally Posted by WineCountryUA View Post
Was the ETC greater than the fare of one passenger? Applying ETC for a single passenger on a multi-passenger PNR has been standard.
Yes, the ETC covered both pax completely. (Leaving some credit left over. As in: the ETC before the purchase was greater than the total of the two fares.)

I didn't expect it to work based on what I've read here on FT. I was surprised when nothing was due.
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Old Jan 1, 17, 4:15 am
  #5  
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Originally Posted by WineCountryUA View Post
No, has to go the two ticket approach. Note the second ticket does not have to be the original person.

So another alternative, is instead of one PNR, two people. Book the travel for two people on two PNRs. Book the first ticket and then use the remainder of the ETC for the second ticket / PNR.
An ETC can be used on a ticket for anyone, not just the person to whom it was given. You're thinking of the remainder value of a cancelled ticket. That remains on the reservation until you have a use for it; at which point any remainder will be given to you on an ETC which can be used on anyone.

For example, say you cancel a $1700 ticket for person X; you could buy a $50 SFO-LAS one-way for person X and you'd be given a $1650 ETC that you can use on anyone.
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Old Jan 7, 17, 2:38 pm
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Join Date: Jan 2011
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Electronic Travel Certificate

Hi All,

Is there a way to add the $500 ETC I received as a voluntary bump to my travel bank (or MilagePlus account in another way?)

I'll be traveling with an open itinerary starting next month (which was the motivation behind volunteering for the $500) but don't want to have to bring this cardstock certificate around with me. Just seems to easy to forget about or even lose.

Thanks,
Blake
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Old Jan 7, 17, 2:41 pm
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Join Date: Jan 2016
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Not to my knowledge. I've taken a photo of mine and stored it accordingly digitally until I needed to use it.

Just take a photo of it on your phone?
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Old Jan 7, 17, 2:43 pm
  #8  
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Originally Posted by laxmillenial View Post
... Just take a photo of it on your phone?
or record the key numbers in a file?
Originally Posted by Kryssa View Post
... Is there a way to add the $500 ETC I received as a voluntary bump to my travel bank (or MilagePlus account in another way?) ...
No
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Old Jan 8, 17, 3:22 am
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Recently went in and changed a reservation that had been completely paid for with an ETC... the new ticket was significantly less than the original. The UA website said I'd be given the fare difference (minus the change fee, of course) on an ETC. 24hrs pass and I hadn't received anything. I called into customer service and was told that a new pin would be mailed to me in 7-10 business days. The agent refused to give me the new ETC pin over the phone for security/ fraud reasons. I'd like to use the ETC on a new booking asap before the prices jump. Is this standard practice.. an ETC via snail mail?

Last edited by WineCountryUA; Jan 8, 17 at 12:05 pm Reason: moved to this thread
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Old Jan 8, 17, 9:52 am
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Yes, standard practice as far as I can tell. On a recent refund I received the new ETC later. It was sent by email (although they did say "by mail" on the phone), and it took about a week.

Also wanted to use it asap, but could not - so had to use it on the next reservation.
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Old Jan 8, 17, 10:42 am
  #11  
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I wish there were, particularly since the mess with getting mine and UA emailing them to someone besides me Now I periodically check them to make sure they haven't been drained. If they were in my account I wouldn't have to worry about it.
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Old Jan 9, 17, 4:41 pm
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Originally Posted by GretelNick View Post
Yes, the ETC covered both pax completely. (Leaving some credit left over. As in: the ETC before the purchase was greater than the total of the two fares.)

I didn't expect it to work based on what I've read here on FT. I was surprised when nothing was due.
I've had the same experience: an ETC from a cancelled+rebooked PNR: I'd already booked one (cheap-ish) flight for myself with that ETC, and then successfully booked a 2-passenger domestic flight, using only the ETC for payment (the ETC still has some value left after that booking).
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Old Jan 16, 17, 1:31 pm
  #13  
 
Join Date: Jan 2017
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UA certificate

Hi,
I got 2 $200 (my wife and I) certificate because flight canceled. Can I use both certificates on one ticket or I have to use them on separate tickets?

Thanks,
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Old Jan 16, 17, 1:36 pm
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Only one per passenger on the ticket (e.g., you can't combine two certs for the same person on the same itin). You can use them if you book two one-ways for the same person.
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Old Jan 16, 17, 1:47 pm
  #15  
 
Join Date: Jan 2017
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thanks, very useful information. I am looking for 2 one way now.

any destination suggestions for one way $200 tickets? from Toronto area ( I can drive to buffalo for flight).

Thanks,

Last edited by WineCountryUA; Jan 16, 17 at 2:23 pm Reason: merging consecutive posts by same member
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