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Can't book a mixed cabin award but that's because UAX has no F cabin...

Can't book a mixed cabin award but that's because UAX has no F cabin...

Old Jul 17, 12, 11:11 pm
  #1  
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Angry Can't book a mixed cabin award but that's because UAX has no F cabin...

FT experts,

Am I being misled or is there a workaround here?

We are looking at flying family on an award ticket RDU-SFO-RNO and return. The transcon is available as a nonstop and there is F saver availability. the SFO-RNO is UAX with no F cabin offered.

Agent and website are telling us that we cannot book the F Saver award because there is no F saver availability on the SFO-RNO leg. Well duh there is no F cabin on that leg.

Any work around?

Thanks in advance


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Old Jul 18, 12, 9:23 am
  #2  
 
Join Date: Mar 2005
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I don't want to assume too much here, so have you confirmed that there is sufficient Saver availability in Econ for SFO-RNO? (i.e., if you look at that segment independently) I haven't had a problem with the web site combining segments in those cases. So I'm wondering if it is just a poor choice of terminology on their part.
In fact, I would normally start out building as a "multiple destination" award trip, so that I could see, specify and select individual segments. But as long as there is available inventory, and the connection time fits within bounds, it should still show up as a valid combo when booking "round trip" -- with a note that it is "Mixed Cabin (Single-Cabin flight)".

That's how I booked a trip we took earlier this month, but of course when I try to replicate it now it isn't working. Perhaps something changed with the system in the meantime? (it was ticketed about 6 weeks ago) However, in this case, the combined flights still appear correctly (available as mixed cabin), but if I try to build individually I get an error saying there is no availability at all. That was definitely not the case before.
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Old Jul 19, 12, 1:52 pm
  #3  
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mainbird, i believe that you have solved the issue 9while creaing a new one for yourself! Sorry about that).

There is indeed NOT saver econ availability SFO-RNO on the connecting flight; only std econ. I believe that is the problem.

Many thanks
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Old Jul 19, 12, 2:27 pm
  #4  
 
Join Date: Jul 2004
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I don't know if it's a SHARES limitation or an accounting roadblock, but I certainly find it asinine that Saver F can't be mixed with Standard Y on a domestic award. They'd each cost 25K miles on their own, so why not together?
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Old Jul 19, 12, 3:42 pm
  #5  
 
Join Date: Mar 2007
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I heard from an agent that you can have a mixed award like this on a roundtrip, but not a one way award. So I would call back and try again a few times.
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Old Jul 19, 12, 4:12 pm
  #6  
 
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Originally Posted by revigik View Post
I heard from an agent that you can have a mixed award like this on a roundtrip, but not a one way award. So I would call back and try again a few times.
I'm sure the agent meant you could mix levels in different directions on the same itin (i.e. 25K miles for Saver F AAA-CCC and 25K for Standard Y CCC-AAA, for a total of 50K). I have done just that, even with partner segments in the Saver direction.

But that does not help you for two cabins in two levels in a single direction, AAA-BBB-CCC for 25K. Calling back will not help.
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Old Jul 19, 12, 4:45 pm
  #7  
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Originally Posted by GoAmtrak View Post
I don't know if it's a SHARES limitation ...
Absolutely not. This wasn't allowed back when UA didn't use SHARES either.
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Old Jul 19, 12, 5:13 pm
  #8  
 
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Nope, saver is saver. You can't book a saver ticker unless every segment has saver availability, and you pay the miles for the highest saver cabin in the itin.
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Old Jul 19, 12, 5:17 pm
  #9  
 
Join Date: Jul 2004
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Originally Posted by sbm12 View Post
Absolutely not. This wasn't allowed back when UA didn't use SHARES either.
Okay, but that doesn't mean this wasn't a deliberate policy decision. Maybe SHARES could handle this kind of accommodation if they wanted it to.
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