UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 2012, 6:48 pm
#1831
Join Date: Aug 2010
Location: West Africa
Programs: Flying Blue, Mileage Plus
Posts: 204
PR professionals are paid to manage the message of their organization/business. If their business/organization decides to change the message or not live up to a promise, it's not the fault of the spokesperson.
Jul 19, 2012, 6:49 pm
#1832
Join Date: Jul 2011
Location: NYC
Programs: All of them...
Posts: 382
In my eyes, they need to honor their mistake, the same way I need to honor my mistake (when book a wrong date).
Jul 19, 2012, 6:49 pm
#1833
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
great fun, great knowing all of you........oh how do I get a credit card refund for the taxes charged?
Jul 19, 2012, 6:49 pm
#1834
Join Date: Mar 2007
Location: YHU
Posts: 77
DoT system will have a hard time, for sure...
Jul 19, 2012, 6:52 pm
#1836
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,697
You've never been over-charged before on a award ticket before
And caught the mistake later and use your 1K free cancellation to get an agent to reset back to right rate.
A non-elite is your situation can easily be told to pound sand!
You didn't catch the wrong zone being charged, too bad so sad.
And caught the mistake later and use your 1K free cancellation to get an agent to reset back to right rate.
A non-elite is your situation can easily be told to pound sand!
You didn't catch the wrong zone being charged, too bad so sad.
Jul 19, 2012, 6:52 pm
#1837
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
At some point when they repeatedly give out incorrect information it becomes the fault of the spokesperson for staying there and dishing out another line they should know will be untrue.
Jul 19, 2012, 6:53 pm
#1838
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Information regarding award pricing error
Hi Everyone, I want to provide you with a further update on our Hong Kong award programming error from this past weekend. Specifically here’s how we are proceeding with these reservations:
We hope you’ll agree this was a unique circumstance. Unlike other widely reported “mistake fares,” the number of miles required for these awards – the correct purchase price – was clearly disclosed to customers throughout the MileagePlus award redemption process and is also available on our MileagePlus travel award chart.
We are in the process of communicating with affected customers at this time. Once again, we appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
- For those customers who had sufficient mileage in their account for the correct award amount, the correct amount of miles were deducted at the time of redemption. Any customers who do not intend to use the published number of miles for their ticket may cancel their reservation without paying a fee and we will refund all miles, taxes and fees.
- For those customers who did not have sufficient mileage in their account for the correct award amount, the correct amount of miles could not be deducted at the time of redemption. These tickets have been canceled for non-payment and all taxes and fees have been refunded.
- For those customers who have already begun travel, or are ticketed to begin travel on or before July 21, we will not cancel these tickets and will allow travel to be completed in full. This is intended as an accommodation to those customers whose travel is already underway or the departure date to begin travel is imminent.
We are in the process of communicating with affected customers at this time. Once again, we appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Jul 19, 2012, 6:53 pm
#1839
Join Date: Jun 2012
Location: Chicago, IL
Programs: United 1K & AA Exec Plat
Posts: 87
So since they held my payment for 4/5 days, how do I get paid interest on this. Whats the interest these days? They can't take my money then cancel my reservation...
Jul 19, 2012, 6:54 pm
#1840
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Delta time?
Time for everyone to come over to Delta!
My airline would NEVER sell a ticket for 4 miles!
My airline would NEVER sell a ticket for 4 miles!
Jul 19, 2012, 6:56 pm
#1842
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 833
You've never been over-charged before on a award ticket before
And caught the mistake later and use your 1K free cancellation to get an agent to reset back to right rate.
A non-elite is your situation can easily be told to pound sand!
You didn't catch the wrong zone being charged, too bad so sad.
And caught the mistake later and use your 1K free cancellation to get an agent to reset back to right rate.
A non-elite is your situation can easily be told to pound sand!
You didn't catch the wrong zone being charged, too bad so sad.
Likewise, if I am undercharged, I couldn't have been charged the correct amount, and it should be fixed.
Jul 19, 2012, 6:56 pm
#1843
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Jul 19, 2012, 6:56 pm
#1844
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,024
...
We hope you’ll agree this was a unique circumstance. Unlike other widely reported “mistake fares,” the number of miles required for these awards – the correct purchase price – was clearly disclosed to customers throughout the MileagePlus award redemption process and is also available on our MileagePlus travel award chart.
- For those customers who did not have sufficient mileage in their account for the correct award amount, the correct amount of miles could not be deducted at the time of redemption. These tickets have been canceled for non-payment and all taxes and fees have been refunded.
- For those customers who have already begun travel, or are ticketed to begin travel on or before July 21, we will not cancel these tickets and will allow travel to be completed in full. This is intended as an accommodation to those customers whose travel is already underway or the departure date to begin travel is imminent.
We hope you’ll agree this was a unique circumstance. Unlike other widely reported “mistake fares,” the number of miles required for these awards – the correct purchase price – was clearly disclosed to customers throughout the MileagePlus award redemption process and is also available on our MileagePlus travel award chart.