UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 2012, 10:50 am
#1441
Join Date: Feb 2011
Location: TUL
Posts: 93
greetings from the Denver United Club, had my flight cancelled after landing in DEN, working on sorting out what and where im gonna go. Will update once i get it figured.
Jul 19, 2012, 10:50 am
#1442
Join Date: Jul 2009
Programs: *W Plat, Hyatt PLT,PC RA Plat, Virgin Gld, CO Gld, DL Gld, HH Diam, KL Gld
Posts: 280
Jul 19, 2012, 10:53 am
#1443
Join Date: Jul 2009
Location: SFO
Programs: AA Plat, IHG Plat, HH Diamond, Hyatt Plat, Hertz Gold
Posts: 1,933
Jul 19, 2012, 10:54 am
#1444
Join Date: Jul 2011
Location: DFW
Posts: 1,145
There has to be a deadline
We are going on what? 4 full days now...at what point does everybody feel comfortable with starting to make hotel reservations and stuff? I mean, let's look at the facts: I have a ticket, it is confirmed, I have seat assignments (except for my air china segment, anybody know how i can get a seat assignment on that leg?), I have been billed. If I didn't read the newspapers or belong to FT or any other blog, and I just happened upon this on my own, at some point i have to feel comfortable with being able to start planning my trip. Official communication comes from United directly to the customer, not through media channels. I'm not leaving for a few months, so i got time, but for ones that are leaving in a month, or in 3 weeks, error or not, moral or ethical or not, they need some kind of communication to be able to plan the trip and not have to worry about it getting yanked last minute. Personally, with no communication at this point, I think United needs to start being on the hook for guaranteed reservations if they decide to not honor. Just a complete failure on their part across the board.
Jul 19, 2012, 10:56 am
#1445
Join Date: Aug 2007
Programs: UA - GENERAL MEMBER, DL - GENERAL MEMBER, etc.
Posts: 173
Further, when such complex pricing games are played - mistakes are all but assured, and a company that plays with fires like these can expect to be burned once in awhile. And they should feel the burn. It will help them to avoid further mistakes.
Jul 19, 2012, 10:58 am
#1446
Join Date: Feb 2010
Posts: 642
http://www.airchina.us/en/customerse...allcenter.html
I have spoken w/ their LAX office in the past and have found them very helpful.
Jul 19, 2012, 10:58 am
#1447
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
Unfortunately, very few of the people taking advantage of this, being it was so widely circulated quickly, are people that heavily frequent United purchasing tickets, since all you needed to have was 4 miles in an account. We're not talking about tickets worth $500 or so here, which would've been a different story. We're talking about tickets that cost at least $10,000 that it seems a majority of folks booked.
Jul 19, 2012, 11:03 am
#1449
Suspended
Join Date: Dec 2009
Location: WAS
Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat
Posts: 484
Calm down, guys. Pyridoxine said that his *flight* was cancelled. Unless he states otherwise, that means the entire flight, not his ticket.
Jul 19, 2012, 11:05 am
#1450
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
Where are the reports? I have read and seen the trip LH trip report, and last nights Champagne selections. I am looking for info on what people are finding this AM. FTG seems to have a point that United might just leave it alone and honor the tickets. Afterall, United has said nothing, and so far has kept with previous statements of honoring mistake fares as the right thing to do. I take them at their word. I think Shannon might have spoken out on early information and United has reconsidered after anaylizing this further. I have asked for clarification and nothing has been given. Celebrate if you are in, F is full on my trips and I am certain we'll all enjoy the flight, and have stories to tell. Hell even my wife is excited, and she hate the game.
Said the food in F was sub-par, which isn't too surprising.
A certain FlyerTalker is now in the Air somewhere over the Pacific. I'm sorry but I can't reveal details as to departure city and destination. But trust me, this is not a drill. The FT will post on this thread once on or over American soil.
Sorry for not mentioning the name of this FT. But we have one of us already in the air!
PS: Seems like United is serving a 2006 Champagne on that flight in F... Yeah, no krug/Dom but better than a California sparkling wine!
Sorry for not mentioning the name of this FT. But we have one of us already in the air!
PS: Seems like United is serving a 2006 Champagne on that flight in F... Yeah, no krug/Dom but better than a California sparkling wine!
Jul 19, 2012, 11:07 am
#1451
Join Date: Jun 2011
Posts: 794
In what world are your most loyal customers taking to the internet to alert all the other most loyal customers of an obvious mistake and making sure they take advantage of it as often as they can to screw you?
If you ran a diner and a guy came in every single day and bought a pack of gum, but shoplifted a $20 steak, would you consider him a loyal customer?
Yeah, this is exactly the type of customer every business wants, one who first thinks they can get to Asia for four miles, and then complains to the government about it when they think maybe they won't be going.
If you ran a diner and a guy came in every single day and bought a pack of gum, but shoplifted a $20 steak, would you consider him a loyal customer?
Yeah, this is exactly the type of customer every business wants, one who first thinks they can get to Asia for four miles, and then complains to the government about it when they think maybe they won't be going.
Two days later, you came out and told everyone on a steak4less forum that you will need your steak back. Someone who's eaten the steak will need to pay the $19 difference, someone who didn't finish, togo-ed the steak, and put it in the freezer, you will take it back and waive the restocking fee.
Do you realize how ridiculous the diner looks in front of anyone? I'm sure no one will give back your steak or $19 because it is unreasonable.
Find another analogy, or better yet, sit back and watch things unfold.
Last edited by FlyinHawaiian; Jul 19, 2012 at 11:14 am Reason: Moderators are allowed to post as regular members, especially in forums in which they do not moderate. Post edited
Jul 19, 2012, 11:08 am
#1452
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
We are going on what? 4 full days now...at what point does everybody feel comfortable with starting to make hotel reservations and stuff? I mean, let's look at the facts: I have a ticket, it is confirmed, I have seat assignments (except for my air china segment, anybody know how i can get a seat assignment on that leg?), I have been billed. If I didn't read the newspapers or belong to FT or any other blog, and I just happened upon this on my own, at some point i have to feel comfortable with being able to start planning my trip. Official communication comes from United directly to the customer, not through media channels. I'm not leaving for a few months, so i got time, but for ones that are leaving in a month, or in 3 weeks, error or not, moral or ethical or not, they need some kind of communication to be able to plan the trip and not have to worry about it getting yanked last minute. Personally, with no communication at this point, I think United needs to start being on the hook for guaranteed reservations if they decide to not honor. Just a complete failure on their part across the board.
Jul 19, 2012, 11:10 am
#1453
Join Date: Jul 2011
Location: DCA
Programs: US Silver, UA Plat, HHonors Diamond, SPG Gold
Posts: 212
Jul 19, 2012, 11:13 am
#1454
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,993
I'm surprised a mod is jumping in to this medley and taking a stance.
In your example, it would be you run a diner, and someone who came in and bought your steak that you sell for $1. He then told his buddies who all came in and bought more of your steak for $1.
Two days later, you came out and told everyone on a steak4less forum that you will need your steak back. Someone who's eaten the steak will need to pay the $19 difference, someone who didn't finish, togo-ed the steak, and put it in the freezer, you will take it back and waive the restocking fee.
Do you realize how ridiculous the diner looks in front of anyone? I'm sure no one will give back your steak or $19 because it is unreasonable.
Find another analogy, or better yet, sit back and watch things unfold.
In your example, it would be you run a diner, and someone who came in and bought your steak that you sell for $1. He then told his buddies who all came in and bought more of your steak for $1.
Two days later, you came out and told everyone on a steak4less forum that you will need your steak back. Someone who's eaten the steak will need to pay the $19 difference, someone who didn't finish, togo-ed the steak, and put it in the freezer, you will take it back and waive the restocking fee.
Do you realize how ridiculous the diner looks in front of anyone? I'm sure no one will give back your steak or $19 because it is unreasonable.
Find another analogy, or better yet, sit back and watch things unfold.
Jul 19, 2012, 11:14 am
#1455
Join Date: Feb 2011
Programs: Delta Gold Medallion
Posts: 449
haha this is hilarious, you are getting the full united experience, they are honoring their fare indeed. I wonder how SHARES will deal with your case