UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 16, 12, 8:52 pm
#76
Suspended
Join Date: Jul 2012
Posts: 30
United has to honor what was ticketed and confirmed *PERIOD* It's the law.
Jul 16, 12, 8:54 pm
#77
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Programs: AA 1.75MM EXP EMD, UA 1.31MM LT *G, DL SM, AS MVPG 75K, Marriott LT PLT(PP)/ICH AMB PLT/Hertz PC
Posts: 3,207
Originally Posted by Yosef
Someone on DansDealsForums took off and landed already.
He supposedly already has a boarding pass for the return.
He supposedly already has a boarding pass for the return.
1. request the missing miles from their account now or throughout the process.
2. cancel the return of their trips if they do not agree with the terms of actual mileage redemption of their corresponding ticket.
3. forfeit their FFP and put them in the black list.
Like the FTers who are used to purchasing the tickets with FD, they will be responsible for the missing YQ during their trip. You have to learn the consequences and take responsibilities for *decision* you made on purchasing the award tickets.
Jul 16, 12, 8:54 pm
#78
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 832
Originally Posted by Yammer
United has to honor what was ticketed and confirmed *PERIOD* It's the law.
Jul 16, 12, 8:55 pm
#79
Join Date: Sep 2007
Location: USA
Posts: 1,812
Originally Posted by Yammer
United has to honor what was ticketed and confirmed *PERIOD* It's the law.
Jul 16, 12, 8:55 pm
#80
Join Date: Apr 2010
Location: ATL
Programs: DL:DM;DL Reserve; Marriott Platinum; Priority Club Gold; SPG Gold; Hilton Gold
Posts: 185
so do I file my DOT complaint now?
Jul 16, 12, 8:56 pm
#81
Join Date: Jun 2005
Posts: 4,645
Originally Posted by N1120A
Shannon and the rest of United:
I have flown United exactly once, one way LAX-DEN, in the last 3 months. The reason for this is the extreme downgrades in service quality since the PSS conversion combined with the shift, almost exclusively, to Continental's way of doing things.
I have shifted my business to American Airlines, who not only matched my status, but offer higher service levels and a better frequent flyer program. They have welcomed me with open arms.
United, the one with the stylized U on the airplane, was my favorite airline from the time I was a small child. I've held elite status on United since 2005 and have been a 1K since 2009. That United honored every, single contract I ever entered into with it. That United bent over backwards to take care of me when things went wrong and I rewarded United with thousands upon thousands of dollars in business every year.
This United has apparently decided it will not honor the contract I entered into with it. Beyond the fact that I view such a stance as absolutely illegal, I view it as completely immoral and unethical. Whether or not this was a "mistake fare" makes no difference. I bought a ticket that United issued. That should be honored. I don't think either United or Continental would have done such a thing before the merger.
When American did their status match, my plan was to requalify on both airlines and see what I wanted to do from the start of next year. I don't see a point in that anymore. This United, which (short of some really excellent sUA front line staff who you have tortured with this merger) is not really United, has given me every reason to leave - and I control every single penny of where my travel dollar goes.
I have flown United exactly once, one way LAX-DEN, in the last 3 months. The reason for this is the extreme downgrades in service quality since the PSS conversion combined with the shift, almost exclusively, to Continental's way of doing things.
I have shifted my business to American Airlines, who not only matched my status, but offer higher service levels and a better frequent flyer program. They have welcomed me with open arms.
United, the one with the stylized U on the airplane, was my favorite airline from the time I was a small child. I've held elite status on United since 2005 and have been a 1K since 2009. That United honored every, single contract I ever entered into with it. That United bent over backwards to take care of me when things went wrong and I rewarded United with thousands upon thousands of dollars in business every year.
This United has apparently decided it will not honor the contract I entered into with it. Beyond the fact that I view such a stance as absolutely illegal, I view it as completely immoral and unethical. Whether or not this was a "mistake fare" makes no difference. I bought a ticket that United issued. That should be honored. I don't think either United or Continental would have done such a thing before the merger.
When American did their status match, my plan was to requalify on both airlines and see what I wanted to do from the start of next year. I don't see a point in that anymore. This United, which (short of some really excellent sUA front line staff who you have tortured with this merger) is not really United, has given me every reason to leave - and I control every single penny of where my travel dollar goes.
Jul 16, 12, 8:57 pm
#82
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2MM, DL DM, UA PP <=> HH DM/Marr PE/Hyatt G/IHG P/ CC G, FT RA ( Recovering Addict)
Posts: 3,886
Originally Posted by ramblers63
Popcorn ready. Over/under on first threat of "lawyering up" once UA cancels? I'll go Monday at 2pm.
Jul 16, 12, 8:59 pm
#83
Suspended
Join Date: Jul 2012
Posts: 30
Originally Posted by Paulakers2010
Well, UA can:
1. request the missing miles from their account now or throughout the process.
2. cancel the return of their trips if they do not agree with the terms of actual mileage redemption of their corresponding ticket.
3. forfeit their FFP and put them in the black list.
Like the FTers who are used to purchasing the tickets with FD, they will be responsible for the missing YQ during their trip. You have to learn the consequences and take responsibilities for *decision* you made on purchasing the award tickets.
1. request the missing miles from their account now or throughout the process.
2. cancel the return of their trips if they do not agree with the terms of actual mileage redemption of their corresponding ticket.
3. forfeit their FFP and put them in the black list.
Like the FTers who are used to purchasing the tickets with FD, they will be responsible for the missing YQ during their trip. You have to learn the consequences and take responsibilities for *decision* you made on purchasing the award tickets.
Originally Posted by murphyUA
Well...they're not.
Originally Posted by JC1120
It's your interpretation of the law, and that it was ticketed and confirmed based on the CoC.
Jul 16, 12, 8:59 pm
#84
Join Date: Jan 2005
Location: DEN
Programs: UA 1K, once-upon-a-time NW Gold, BMI Gold, Hyatt Diamond, SPG Gold
Posts: 6,249
Originally Posted by mitchmu
The greatest irony of this is that they never would have sold that seat for $10,000. They'd have given it away to a kettle for $149.
Jul 16, 12, 9:00 pm
#85
Join Date: Sep 2007
Location: USA
Posts: 1,812
Originally Posted by iahphx
Well, I am not going to get all hot and bothered about UA cancelling my 4-mile int'l award ticket. I mean, obviously, it was a mistake.
That said, I do think this incident DEMANDS action by the DOT to level the playing field on non-refundable airline fees. If an airline can take more than 24 hours to cancel my reservation (and, remember, nobody has been individually notified yet, so the clock is still running), I should be able to take more than 24 hours to cancel. Should both sides have 3 days to cancel? Or 5? I don't know what the precise time frame should be, and I'm not sure that one number is necessarily better than another. I'd even let the airline industry decide what cancellation window they need. But it should be equal to both sides. This would be fair. And it would make a lot of customers happier with their air transportation purchases.
That said, I do think this incident DEMANDS action by the DOT to level the playing field on non-refundable airline fees. If an airline can take more than 24 hours to cancel my reservation (and, remember, nobody has been individually notified yet, so the clock is still running), I should be able to take more than 24 hours to cancel. Should both sides have 3 days to cancel? Or 5? I don't know what the precise time frame should be, and I'm not sure that one number is necessarily better than another. I'd even let the airline industry decide what cancellation window they need. But it should be equal to both sides. This would be fair. And it would make a lot of customers happier with their air transportation purchases.
Jul 16, 12, 9:00 pm
#86
Join Date: Jul 2005
Posts: 62
Originally Posted by Yammer
United has to honor what was ticketed and confirmed *PERIOD* It's the law.
Jul 16, 12, 9:00 pm
#87
Join Date: Feb 2011
Location: Tx.
Programs: UA, SPG, Hilton, Mrt., PC, Hertz
Posts: 171
This whole thing is hilarous. People pouncing on an extreme mistake - and for first no less. Honestly, how could anyone have thought for real that UA wouldn't take it back? Instead of using all your energy on trying to stick it to the airline, and getting something you are not paying for, don't you have kids to tend to and marriages to work on? The party is over - was a diversion, but hopefully we are not really becoming OVER INTITLED!
Jul 16, 12, 9:00 pm
#88
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 832
Originally Posted by Yammer
They're trying, but they'll lose and pay fines and compensation in lawsuits.
The DOT regulations are quite clear on this matter. You'd have to be Bill "It depends on what the meaning of 'is' is" Clinton to misunderstand them enough to think United can get away with this.
The DOT regulations are quite clear on this matter. You'd have to be Bill "It depends on what the meaning of 'is' is" Clinton to misunderstand them enough to think United can get away with this.
Jul 16, 12, 9:01 pm
#89
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2MM, DL DM, UA PP <=> HH DM/Marr PE/Hyatt G/IHG P/ CC G, FT RA ( Recovering Addict)
Posts: 3,886
Originally Posted by hobo13
That might have been the BEST case scenario. More like a non-rev!
For *A seats they would have blocked them so no one could use their miles.
Jul 16, 12, 9:02 pm
#90
Join Date: Dec 2007
Location: DFW
Programs: AA Lifetime Platinum, Hyatt Plat Hilton Gold, SPG Gold, Club Carl Gold, IHG Plat
Posts: 1,002
Originally Posted by JC1120
This actually isn't a bad idea. UA is the only airline that I know of that allows a 24 hour cxl policy. Certainly 48 hours is the most I'd ever advocate, but this is one of the areas that UA is more generous than most.
