UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 18, 2012, 7:08 am
#841
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,419
I do think it's odd that UA hasn't taken any steps to void this tickets after Shannon's post.
BTW, what authority does the DOT have to "negotiate" an "outcome" with UA? I mean, I assume that any solution that resulted in pax flying free to HKG would be more than acceptable to almost all the folks holding these tickets. But if the DOT negotiates something less than that, what legal protection would that actually afford UA?
Jul 18, 2012, 7:10 am
#842
Join Date: Mar 2001
Posts: 63
So what do we do? If we have tickets for travel in the next week do we just show up to the airport and travel as we normally would?
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attneinton? Not sure...
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attneinton? Not sure...
Jul 18, 2012, 7:14 am
#843
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
HKG keeps getting solely mentioned throughout these posts and media stories. A reminder to all that mainland china origins/destinations also qualified for the "deal".
(probably coincidentally, but maybe not if this was a malicious act, 4 and 8 carry a lot superstition in Chinese culture. 4 being extremely bad, 8 being fantastic)
(probably coincidentally, but maybe not if this was a malicious act, 4 and 8 carry a lot superstition in Chinese culture. 4 being extremely bad, 8 being fantastic)
Jul 18, 2012, 7:14 am
#844
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,600
So what do we do? If we have tickets for travel in the next week do we just show up to the airport and travel as we normally would?
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attention? Not sure...
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attention? Not sure...
Jul 18, 2012, 7:15 am
#845
Join Date: Sep 2007
Location: USA
Posts: 1,812
"Fair outcome" for who though?
I do think it's odd that UA hasn't taken any steps to void this tickets after Shannon's post.
BTW, what authority does the DOT have to "negotiate" an "outcome" with UA? I mean, I assume that any solution that resulted in pax flying free to HKG would be more than acceptable to almost all the folks holding these tickets. But if the DOT negotiates something less than that, what legal protection would that actually afford UA?
I do think it's odd that UA hasn't taken any steps to void this tickets after Shannon's post.
BTW, what authority does the DOT have to "negotiate" an "outcome" with UA? I mean, I assume that any solution that resulted in pax flying free to HKG would be more than acceptable to almost all the folks holding these tickets. But if the DOT negotiates something less than that, what legal protection would that actually afford UA?
My question is, will the compromise be one ticket per passenger? Or will UA be forced to honor all 75 tickets from the guy who claims he did that?
Jul 18, 2012, 7:15 am
#846
Join Date: Dec 2008
Posts: 563
I booked a ticket to HKG for a time that I absolutely cannot make because I was giving it a 1% chance they would honor these. I was planning on making a date change. Then I was charged 120K miles despite my receipt reflecting 8 miles. Did everyone else on here not have enough miles for one ticket and therefore not worried about getting their miles back? I would be shocked if they honor these (and not terribly upset if they did not) but if they did I would think they would fall under the same rules regarding changes. I would have to read the receipt again buy aren't the change rules usually listed on the ticket?
Jul 18, 2012, 7:15 am
#847
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,300
So what do we do? If we have tickets for travel in the next week do we just show up to the airport and travel as we normally would?
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attneinton? Not sure...
I would hate to go to the airport and be told-- sorry but we can't honor this ticket, etc, and have a dilemma.
Do we call UA to reconfirm or something-- but we're attracting more attneinton? Not sure...
Jul 18, 2012, 7:25 am
#848
Suspended
Join Date: Dec 2009
Location: WAS
Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat
Posts: 484
Could there be others who purchased dozens of tickets? Certainly. But let's not get carried away with this whole 75 thing...
Jul 18, 2012, 7:30 am
#849
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
Just because it is on a larger scale? If I need to change a ticket and it costs me a lot to change it due to fare increases, that doesn't make UA want to charge me less than if it were just the $150 change fee. Simply because it's a larger mistake than most, UA shouldn't honor it?
Jul 18, 2012, 7:30 am
#850
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,419
Yeah, the only thing I absolutely wouldn't do is call UA and ask "will you be honoring my ticket tomorrow?" No good will come from that. If you can't live with the uncertainty (which is obviously quite unfortunate) it would be better to just not go than call and see "what they'll do for you."
Jul 18, 2012, 7:34 am
#851
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 592
I would think the only way forward for near-term travel is to treat these tickets as valid, since frankly, they are. Check in online. Go to the airport. Board your flight. They're real tickets, confirmed and active, still in the system, and you should approach this with the full expectation that your ticket is no different than any other UA ticket -- that is, unless you've been personally notified differently directly by United personnel.
Jul 18, 2012, 7:35 am
#852
Join Date: Apr 2012
Posts: 537
Mosley says the new rule would apply to frequent-flier tickets, "particularly when they also entail cash payments."
The rule says that no post-purchase price increase can occur after a customer receives a confirmation of the purchase "even when the fare is a 'mistake.' "
The rule says that no post-purchase price increase can occur after a customer receives a confirmation of the purchase "even when the fare is a 'mistake.' "
Jul 18, 2012, 7:40 am
#853
Join Date: Sep 2007
Location: USA
Posts: 1,812
Let's remember that one participant in an anonymous online survey said that he or she purchased "75" tickets - we have no idea if this really happened or not (at least nobody's owned up to it).
Could there be others who purchased dozens of tickets? Certainly. But let's not get carried away with this whole 75 thing...
Could there be others who purchased dozens of tickets? Certainly. But let's not get carried away with this whole 75 thing...
Jul 18, 2012, 7:43 am
#854
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,419
HKG keeps getting solely mentioned throughout these posts and media stories. A reminder to all that mainland china origins/destinations also qualified for the "deal".
(probably coincidentally, but maybe not if this was a malicious act, 4 and 8 carry a lot superstition in Chinese culture. 4 being extremely bad, 8 being fantastic)
(probably coincidentally, but maybe not if this was a malicious act, 4 and 8 carry a lot superstition in Chinese culture. 4 being extremely bad, 8 being fantastic)
On Sunday, I tried to book "the deal" into PVG and it didn't work. I switched to HKG and -- bingo. Not sure why this happened, and I didn't go back to try to book PVG.
Not sure how many folks are holding "mainland China" tickets but, obviously, my previous comments about getting a visa are different if you need one to get to your destination. If I were booked in the next couple of weeks to a mainland China destination and needed the visa, I'd go and apply for one now, and assume UA would be picking up the tab if they cancelled the rez. Chinese visas aren't so easy to get at the last minute.