UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 16, 12, 8:33 pm
#46
Join Date: Jul 2011
Programs: BAEC, A*A, SW RR
Posts: 199
Originally Posted by Yosef
Someone on DansDealsForums took off and landed already.
He supposedly already has a boarding pass for the return.
He supposedly already has a boarding pass for the return.
Jul 16, 12, 8:34 pm
#47
Join Date: Nov 2010
Posts: 196
Originally Posted by MSYnola
lucky guy. although, personally, and i know this is blasphemy here, i like to travel to actual see other places, not to sit in a seat in the sky (however nice it may be) for several hours.
LH F on the way into HKG, with a seat and a bed.
Jul 16, 12, 8:34 pm
#48
Join Date: Sep 2007
Location: USA
Posts: 1,812
Originally Posted by alex_b
Frugal Travel Guy - Have you got confirmation that some people actually had eight miles deducted and then flew. I've seen a number of cases where no miles were deducted and cases where the standard balance was deducted but the receipt showed eight miles. The follow on question is if there are eight mile travelers out there, are they subsequently having the usual balance deducted/their accounts zeroed?
Jul 16, 12, 8:35 pm
#49
Join Date: Oct 2002
Location: Raleigh, NC, US
Posts: 74
Any chance we can sticky the complaint form and links to DOT rules and FAQ so we can really spoon feed the violations to the DOT over and over again?
Jul 16, 12, 8:35 pm
#50
Join Date: Sep 2010
Programs: Double Platinum all programs (Shh it's a secret level)
Posts: 250
Originally Posted by UA Insider
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
Jul 16, 12, 8:36 pm
#51
Join Date: Dec 2010
Location: LAX (Hometown: CAK)
Programs: Hilton Diamond, DL Platinum, Hyatt Discoverist, IHG Platinum, Bonvoy Gold, Regal Diamond
Posts: 708
Jul 16, 12, 8:37 pm
#52
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,395
Originally Posted by JC1120
We don't know whether the airline can subsequently collect in some manner, as they technically own your MP account, so unless you're not willing to fly United ever again there's always a way (lawsuits not withstanding)!!!
Jul 16, 12, 8:37 pm
#53
Original Member, Ambassador: External Miles and Points Resources
Join Date: May 1998
Location: Digital Nomad Wandering the Earth
Programs: UA 1K/MM refugee to cheapest business class fare, SPG Lifetime Plat, CBP Global Entry, #datelife
Posts: 51,871
I would simply like to welcome all the new posters to FlyerTalk.
Don't take no for an answer.
Power to the posters!!!! ^
Don't take no for an answer.
Power to the posters!!!! ^
Jul 16, 12, 8:37 pm
#54
Join Date: Jan 2005
Location: DEN
Programs: UA 1K, once-upon-a-time NW Gold, BMI Gold, Hyatt Diamond, SPG Gold
Posts: 6,249
Originally Posted by Boraxo
I love being right but that doesn't mean i am not sorry for everyone who booked the deal. Sometimes you score, sometimes you dont. Better luck next time.
Right that nobody will fly? You are already wrong.
Right that nobody else will fly? You are probably wrong, and my guess is that it will take a while to determine.
Jul 16, 12, 8:37 pm
#55
Join Date: Jan 2010
Posts: 89
Originally Posted by MSYnola
lucky guy. although, personally, and i know this is blasphemy here, i like to travel to actual see other places, not to sit in a seat in the sky (however nice it may be) for several hours.
I hear you. I have never flown just to fly. My 4 miles and $40 for a first class ticket to HKG would still have been far less comfortable to me than my free recliner and bed in my house. I would've made a trip out of my flight to HKG and probably picked up a cheap flight or 2 from HKG to other Asian cities, but flying just to fly doesn't make much sense to me.
Jul 16, 12, 8:38 pm
#56
Suspended
Join Date: Jul 2012
Posts: 30
Originally Posted by Boraxo
I love being right but that doesn't mean i am not sorry for everyone who booked the deal. Sometimes you score, sometimes you dont. Better luck next time.
Jul 16, 12, 8:38 pm
#57
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
Originally Posted by RenHoek
But I already booked non-refundable hotels based on the reservation that was ticketed and confirmed by United. Now what?
Jul 16, 12, 8:39 pm
#58
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, Plat AMB, SPG/MR Gold
Posts: 1,529
Does anyone think that in this short timeframe that UA has consulted the DoT before making the announcement?
Jul 16, 12, 8:39 pm
#59
Join Date: Nov 2010
Posts: 196
Originally Posted by RenHoek
But I already booked non-refundable hotels based on the reservation that was ticketed and confirmed by United. Now what?
Call the hotel or car rental company and tell them:
Originally Posted by harryhv
And if the roles had been reversed? How would UA respond to this for example:
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give you a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give you a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Originally Posted by patchan8984
Does anyone think that in this short timeframe that UA has consulted the DoT before making the announcement?
Last edited by iluv2fly; Jul 16, 12 at 9:23 pm Reason: merge
Jul 16, 12, 8:40 pm
#60
Join Date: Feb 2010
Location: Vancouver, Canada
Programs: Hilton G/SPG G/IHG RA/Accor P/Aeroplan Elite/CZ S
Posts: 73
Originally Posted by Boraxo
I love being right but that doesn't mean i am not sorry for everyone who booked the deal. Sometimes you score, sometimes you dont. Better luck next time.
