UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit

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Jul 17, 2012, 10:57 am

#436

Surface Interval

Join Date: Feb 2010

Location: CLE

Programs: AA Exec Plat, Hilton Diamond, Hertz PC

Posts: 5,538

Quote:

Originally Posted by sky417

Huh, my account is showing that my balance is 0, status level is "member", and all account history is gone. So are all my reservations.

Is this happening only to those who made that HKG booking or to everyone?

Looks like everybody! I did not get "in" on the deal and that is what mine shows.

Must be the same crack programming team that came up the "deal" that are now scrambling to fix everything.

Jul 17, 2012, 10:59 am

#437

sky417

Join Date: May 2010

Location: Vancouver, BC

Posts: 43

Quote:

Originally Posted by Surface Interval

Looks like everybody! I did not get "in" on the deal and that is what mine shows.

Must be the same crack programming team that came up the "deal" that are now scrambling to fix everything.

What kind of messed up IT department do they have? Seriously..
Maybe it's some angry FTer hacked into their system.

Jul 17, 2012, 11:00 am

#438

kiez

Join Date: Dec 2006

Location: Zurich/St.Gallen/Hamburg

Programs: TK Elite Plus,BA Silver, HHonors Gold, LeClub Accor Plat., Veteran of the EK Shower

Posts: 387

cannot log into UA and cannot see reservation on united.com or Mobile app

but on carrying airlines site everything is ok

any ideas if this is it?

Jul 17, 2012, 11:01 am

#439

Chucksterace

Join Date: Jun 2012

Location: Chicago, IL

Programs: United 1K & AA Exec Plat

Posts: 87

Quote:

Originally Posted by sky417

From what i am seeing and reading, its happening to people who didnt book hkg tix as well, i tried with multiple mileage numbers some yes and some not booked the tix and not working for all

Jul 17, 2012, 11:05 am

#440

kiez

Join Date: Dec 2006

Location: Zurich/St.Gallen/Hamburg

Programs: TK Elite Plus,BA Silver, HHonors Gold, LeClub Accor Plat., Veteran of the EK Shower

Posts: 387

even normal flight sear is not broken its .bomb looool

1. passengers stranded for 3 days
2. mileage tix for 4 miles
3. no more bookings accepted

lool on the verge of catastrophe for them

Jul 17, 2012, 11:06 am

#441

Billiken

Join Date: May 2002

Location: Moreland Hills (CLE)

Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC

Posts: 5,521

Quote:

Originally Posted by lsbuffs

I cannot log in either and didn't have any of these 4mile HKG reservations

Maybe this is the second phase of an attack by a disgruntaled IT person at UA:
Phase I: Offer awards to HKG for 4 miles
Phase II: Clear everyone's MP account

Jul 17, 2012, 11:09 am

#442

RTW1

Join Date: Jul 2010

Location: Between AMS and BRU

Posts: 8,852

Quote:

Originally Posted by AAExPlat

There seem to be some who are demeaning those who took advantage of the deal for being morally corrupt. While I can see the thought process, I disagree for the most part. If I had been presented with the opportunity, I would have likely tried if for no other reason than out of sheer curiosity. At the end of the day, UA offered tickets at a certain "price" and the price was accepted by redeeming 4 miles/ticket plus taxes by some. Ticket numbers were issued. I think there is nothing immoral about getting in on this deal.

Really... Do you really think that a company is making an offer if before (the mileage chart) and during the transaction they show the correct mileage but only at checkout they charge you a substantially different amount, an amount that isn't even charged (nobody has been charged for 4 miles, people have been charged the correct amount or nothing at all).

Clearly a pricing mistake and not a legitimate offer.....

So people obviously knew something was wrong, and that's where the morality lies.... Nothing really wrong with trying to take advantage of an offer like this, but don't try to justify the reasoning.

But in my opinion the real lack of any morals comes when people object to UA not honoring such a mistake. Even if DOT should prove them right it would still be a very questionable decision.

But we all know that is also something that happens every day.....and normally the customer is at the losing end.

Jul 17, 2012, 11:10 am

#443

craz

Suspended

Join Date: Nov 1999

Posts: 24,153

Not in on this but I just ordered an 18 wheeler of popcorn for the show.

Still cant believe the fools who went out and booked non-refundable reses for items in connection with this and now feel UA should Refund them if they dont let them go for 4 miles

Jul 17, 2012, 11:11 am

#444

CDKing

FlyerTalk Evangelist

Join Date: Dec 2007

Location: BOS/ORH

Programs: AS 75K

Posts: 18,323

I logged in earlier today and it was showing some of the changes that were on the preview site but on the producton site. I was not logged into teh site at all when i saw teh message

It now says

We are currently updating our website and reservations systems. This will temporarily affect our ability to serve you online and over the phone.

Jul 17, 2012, 11:12 am

#445

craz

Suspended

Join Date: Nov 1999

Posts: 24,153

what you get when you go to United.com

We are currently updating our website and reservations systems. This will temporarily affect our ability to serve you online and over the phone.
Get the latest update ›
Deutsch Español Français 한국의 日本語简体中文繁體中文

Jul 17, 2012, 11:15 am

#446

nnn

Join Date: Jan 2005

Location: San Francisco

Programs: All-Around Kettle

Posts: 3,287

Quote:

Originally Posted by balima

Second, a point to ponder by all. People go to garage sales, swap meets etc. in order to find a bargain. Many in the know will cruise looking for original paintings and other collector's items priced far under their real worth in order to make money. So lets say you find a rare piece of art priced at a garage sale price. Do you purchase the painting smiling all the way, or do you educate the seller and tell them they have a priceless piece of art? Most people haggle to lower prices on goods that are already cheap. So why try to $crew the garage sale person but let the big multi billion dollar corp slide?

I think the garage sale bargain can be distinguished. In that case, a human owner knowingly offers a cheap price and parts with the priceless item at that price. Here, on the other hand, I don't believe that any human at UA (aside from perhaps malicious employee(s)) intended to sell these tickets so cheaply. The tickets were sold by a machine, and humans discovered the pricing after the fact. It is not the same situation at all, IMHO.

(Note that I don't have a dog in this fight, either.)

Jul 17, 2012, 11:16 am

#447

fsfsfsfs

Suspended

Join Date: Dec 2009

Location: WAS

Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat

Posts: 484

Wow, the whole site! During business hours! Must be serious.

Jul 17, 2012, 11:18 am

#448

Lack

Join Date: Mar 2008

Posts: 4,859

Quote:

Originally Posted by iahphx

Let's say somebody found a deal on Amazon for a nice flat screen TV for $800. When you put it in the cart, it became a penny. Somebody bought it, got it shipped, and then posted in on slickdeals. Unsurprisingly, thousands of people then placed their orders for penny TVs. Also, not surprisingly, Amazon refuses to ship these TVs and plans to cancel the orders.

Actually, Amazon would have to ship those TV's, then in a couple days or more, lawyer up and demand additional cash or they'd blow up the tv remotely.

Jul 17, 2012, 11:20 am

#449

antonius66

Join Date: Jan 2008

Posts: 3,570

I guarantee upon returning, the UA website will either a) have removed the 4 mile itins, or B) corrected them to show the "updated" price on the receipts