UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Sep 21, 2012, 9:05 am
#3946
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
I wonder if at the end of the day UA is compelled to give some kind of compensation whether it would only go to those who complained as opposed to everyone who bought tickets...
Sep 21, 2012, 10:08 am
#3947
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
The money goes to the DOT. Sometimes they let the airlines use part of the money to fix their own systems/procedures; I recall a case where Delta got fined for some wheelchair related issue and the DOT let Delta spend half the fine on improving the service.
Sep 21, 2012, 10:21 am
#3948
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
That's if there's a fine... What I meant is that if UA settles with the DoT, might that settlement not involve something to the affected customers?
Sep 21, 2012, 11:27 am
#3949
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
UA at that point has three options:
1)fight the action in the DOT administrative courts.
2)give in to whatever the demand is in the letter.
or
3)work with the DOT and come up with a "negotiated resolution."
9,999 times out 10,000 airlines select option 3. As pointed out above, the negotiated resolution can contain really anything. Based on this situation, UA MIGHT have to pay a fine, invest money in technology, and MAYBE honor some if any tickets.
Now I worked in the regional counsel's for the FAA. I can tell you that decision regarding this will be made in DC, and being that it is an election year....who knows.
Sep 21, 2012, 1:48 pm
#3950
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
Yes I am sure you are right - this is the most important issue for all of those potential Obama voters out there who are incensed with UA. No doubt this complaint is at the very top of DOTs list
Sep 21, 2012, 3:49 pm
#3951
Join Date: Sep 2009
Location: Global
Posts: 5,998
This is not a safety issue. This is not a transportation issue.
It is a computer glitch that affected a very small number of people.
I am not belittling the complaint, but more people were affected by American Airlines 40% late departures/arrivals last weekend.
Sep 21, 2012, 3:56 pm
#3952
Join Date: Apr 2008
Posts: 389
DOT should fine UA $150,000 per ticket sold, but in fact charge them only $4 per ticket due to a typo in the notice of enforcement action.
Sep 21, 2012, 4:46 pm
#3954
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
. The DOT can write that in their letter to everyone that complained. What could they say then
Sep 22, 2012, 4:11 am
#3955
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,062
Oct 5, 2012, 9:04 pm
#3956
Join Date: Sep 2009
Location: Global
Posts: 5,998
Given there have been no updates on this thread in the past few weeks, I am inclined to think....
United 1, Customers 0.
Final score?
United 1, Customers 0.
Final score?
Oct 5, 2012, 9:33 pm
#3958
Join Date: Jun 2007
Posts: 797
Or perhaps United decided to honor all the tickets but made the customers sign non-disclosure agreements...
Oct 6, 2012, 5:00 am
#3960
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360