UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
#3616
formerly known as Frugal Travel Guy
Join Date: Jul 2001
Location: Greenville, SC
Programs: UA Gold, HH Gold, SPG Gold, Marriott Silver, Hyatt Platinum
Posts: 1,925
CBS New York News Maybe Reporting $200 voucher
Look at the bottom of the El Al piece by CBS New York
http://newyork.cbslocal.com/2012/08/...rfare-bargain/
news to me?
reported by view from the wing
http://newyork.cbslocal.com/2012/08/...rfare-bargain/
news to me?
reported by view from the wing
#3617
Join Date: Jul 2012
Programs: UA MP, DL Sky Miles
Posts: 153
No, UA has honored tickets for travel in 2013 These tickets tickets issued both over the phone and internet.
http://www.flyertalk.com/forum/19086189-post3579.html
It's one thing to do it for short term travel or travel that has already started; however, here UA has ignored their own edict. Why, there has been nothing from explaining why some tickets got honored and some not.
http://www.flyertalk.com/forum/19086189-post3579.html
It's one thing to do it for short term travel or travel that has already started; however, here UA has ignored their own edict. Why, there has been nothing from explaining why some tickets got honored and some not.
It would be very bad though if they were never notified that they were cancelled and then denied boarding at a later date.
#3618
Join Date: Aug 2006
Posts: 716
Look at the bottom of the El Al piece by CBS New York
http://newyork.cbslocal.com/2012/08/...rfare-bargain/
news to me?
reported by view from the wing
http://newyork.cbslocal.com/2012/08/...rfare-bargain/
news to me?
reported by view from the wing
#3620
FlyerTalk Evangelist
Join Date: Dec 2002
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here's a decent short piece on online pricing errors.
http://digital.law.washington.edu/ds...pdf?sequence=1
http://digital.law.washington.edu/ds...pdf?sequence=1
I have yet to see anyone here claim they sincerely believed this was a real sale and not a pricing mistake.
#3621
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#3622
Join Date: Aug 2008
Location: Sydney
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Great discussion of what we have been trying to explain to all the newly minted FT experts on contract law. See particularly the discussion about "unconscionable contracts" and recission based on "unilateral mistake," with particular emphasis on whether the customer knew or should have known that the price was a mistake (as was the case for everyone who "purchased" a United ticket for 4 miles).
I have yet to see anyone here claim they sincerely believed this was a real sale and not a pricing mistake.
I have yet to see anyone here claim they sincerely believed this was a real sale and not a pricing mistake.
#3623
Join Date: Apr 2006
Posts: 1,259
And hot off the heels of the El Al announcement is an interesting story about a New Zealand car dealer who honored a price mistake by selling a BMW for $1.
Good to know that for some businesses, a contract is still a contract, I.e. a legally binding promise that can't be unilaterally cancelled due to inconvenience.
Link: http://tvnz.co.nz/national-news/deal...sold-1-5014115
Good to know that for some businesses, a contract is still a contract, I.e. a legally binding promise that can't be unilaterally cancelled due to inconvenience.
Link: http://tvnz.co.nz/national-news/deal...sold-1-5014115
#3624
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Join Date: Jul 2007
Location: DFW
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Actually the person who booked through the phone has confirmed through high level UA sources that their ticket will be honored.
#3626
Join Date: Oct 2007
Location: Dubai / NYC
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the big difference between the KE & LY and this with UA, is 1 Im assuming DoT told KE & LY if you dont honor the tkts youd be fined $xxxx-$xxxxx per tkt and if not paid then you wont be allowed to fly into or out of The US any longer, or ifyou do we will confiscate the plane sell it in order to pay off the fines.
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I don't believe the DOT would treat El Al any differently then it would other airlines regarding fines, etc. but El Al knows regardless of what they do, pay or not, no US Govt agency would EVER ban them from flying into the US. The same goes for confiscating aircraft. Anyone who believe these things are even psbl have no concept of what LY means not only to Israelis, but most Jews as well. The elected or appointed official that try's to make that call would be looking for a new job. Not saying its right or wrong, just naive to think otherwise (I'm not speaking to you, Craz - just thought it was an interesting post.
#3628
Join Date: Oct 2007
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Actually. The UA thread (and to a lessor extent all the other American Carriers Threads) are here it seems mostly for free loaders and generally not the most desirable customers. But there are still some good areas for OAL's
#3629
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#3630
Join Date: Jul 2012
Programs: UA MP, DL Sky Miles
Posts: 153
I don't question that this person told you this but I do doubt it was very far up the chain since the company had said it would not honor the tickets unless they had the correct mileage. If it isn't in writing I would be very skeptical about counting on it.