UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Aug 9, 2012, 1:25 pm
#3601
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
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Another interesting thing about the El Al case - they already came up with a partial explanation - a third party contractor responsible for pricing. Now, do I want to know more? Yes. What explanation has been provided by UAL? ABSOLUTELY NOTHING.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
Aug 9, 2012, 2:19 pm
#3602
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
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Another interesting thing about the El Al case - they already came up with a partial explanation - a third party contractor responsible for pricing. Now, do I want to know more? Yes. What explanation has been provided by UAL? ABSOLUTELY NOTHING.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
Aug 9, 2012, 2:22 pm
#3603
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Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
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They will also allow people who would like a non-stop to change to a direct El AL flight for 75.00.
I guess even a small carrier can absorb a large mistake fare.
I guess even a small carrier can absorb a large mistake fare.
But LY did a smart thing, they offered a carrot to both get additional revenue and prevent payout to other carriers.
Aug 9, 2012, 2:28 pm
#3604
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
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I agree. It really surprised me that they would charge to get on the direct flight, but I guess if they think people way pay it, why not try.
Aug 9, 2012, 2:38 pm
#3605
Suspended
Join Date: Nov 1999
Posts: 24,153
Another interesting thing about the El Al case - they already came up with a partial explanation - a third party contractor responsible for pricing. Now, do I want to know more? Yes. What explanation has been provided by UAL? ABSOLUTELY NOTHING.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
Does this mean I am changing sides and supporting the honoring of the free tickets? No. But do I think that UAL has been less honest that I feel is appropriate? Yes.
With UA,DoT it seems doesnt see HKG as the same as KE or LY, why I dont know but they have had the complaints before them long enough that if they wanted UA to honor it UA would have by now, or DoT would have reported the amount UA is being fined.
Aug 9, 2012, 2:39 pm
#3606
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Am I the only one that sees a difference between a $400 fare for a Y tkt vs $0.08 fare for an F tkt?? I'm not even talking legally, just financially?
I agree though, this really makes UA look like its run by a bunch of SB's as LY prooved it does no harm to at least give an explanation what happened
I agree though, this really makes UA look like its run by a bunch of SB's as LY prooved it does no harm to at least give an explanation what happened
Aug 9, 2012, 3:06 pm
#3607
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Aug 9, 2012, 3:23 pm
#3608
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Am I the only one that sees a difference between a $400 fare for a Y tkt vs $0.08 fare for an F tkt?? I'm not even talking legally, just financially?
I agree though, this really makes UA look like its run by a bunch of SB's as LY prooved it does no harm to at least give an explanation what happened
I agree though, this really makes UA look like its run by a bunch of SB's as LY prooved it does no harm to at least give an explanation what happened
So really the question is: Are you the only one to see a difference between a $10 (KE) - $200 base fare in Y or C and a $0.08 base fare in C or F.
Answer: Yes I see a difference, but it's not as large as you initially make out by comparing two All In mistake fares with the UA Base Fare only.
Aug 9, 2012, 3:52 pm
#3609
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 818
Aug 9, 2012, 4:35 pm
#3610
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
The fact that UA chose to not strand a few people who had already started or were just about to start traveling seems irrelevant to me. If this was relevant then anytime UA makes an exception to provide extra customer service by bending some rule they have, they would be equally setting a precedent that everyone is always entitled to that exception. That seems pretty silly. All businesses will at times make exceptions to help a customer - I would not want to be in a system where doing so tied their hands. All that would do would guarantee you would never see an exception to any policy for any reason.
Aug 9, 2012, 4:55 pm
#3611
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
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The fact that UA chose to not strand a few people who had already started or were just about to start traveling seems irrelevant to me. If this was relevant then anytime UA makes an exception to provide extra customer service by bending some rule they have, they would be equally setting a precedent that everyone is always entitled to that exception. That seems pretty silly. All businesses will at times make exceptions to help a customer - I would not want to be in a system where doing so tied their hands. All that would do would guarantee you would never see an exception to any policy for any reason.
http://www.flyertalk.com/forum/19086189-post3579.html
It's one thing to do it for short term travel or travel that has already started; however, here UA has ignored their own edict. Why, there has been nothing from explaining why some tickets got honored and some not.
Aug 9, 2012, 5:23 pm
#3612
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
UA Offers Voucher For HKG Fiasco
According to WCBS-TV in New York:
"Airline pricing mistakes are quite common. Last July, United mistakenly offered $40 flights to Hong Kong. It dealt with the problem by issuing $200 gift certificates to some customers. British Airways did something similar a few years ago to regain goodwill after price glitches annoyed customers."
Full article: http://newyork.cbslocal.com/2012/08/...rfare-bargain/
News to me. Anyone get one of these?
"Airline pricing mistakes are quite common. Last July, United mistakenly offered $40 flights to Hong Kong. It dealt with the problem by issuing $200 gift certificates to some customers. British Airways did something similar a few years ago to regain goodwill after price glitches annoyed customers."
Full article: http://newyork.cbslocal.com/2012/08/...rfare-bargain/
News to me. Anyone get one of these?
Aug 9, 2012, 5:36 pm
#3613
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,105
So are they going to offer those of us annoyed by the Map Your Nightmares fiasco a cert, too?
Aug 9, 2012, 5:39 pm
#3614
Join Date: Dec 2005
Location: New England
Programs: UA 1K / HH Diamond
Posts: 239
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)
I brought FaceBook ipo at 38. That's a mistake and I want my money back...right
I brought FaceBook ipo at 38. That's a mistake and I want my money back...right
Last edited by iluv2fly; Aug 9, 2012 at 5:41 pm Reason: unnecessary
Aug 9, 2012, 5:42 pm
#3615
Join Date: Aug 2009
Location: NYC
Programs: UA Gold, Delta Gold, AA Plat
Posts: 1,269
i never got a voucher.
