UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 16, 12, 8:21 pm
#16
Join Date: Oct 2008
Posts: 8
Originally Posted by JONEZY00
If someone has it handy could they post a link to the form. Thx.
Airline Service Complaints?
Jul 16, 12, 8:22 pm
#17
Join Date: Mar 2009
Posts: 2,412
Originally Posted by UA Insider
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
Jul 16, 12, 8:22 pm
#18
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
And if the roles had been reversed? How would UA respond to this for example:
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give UA a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give UA a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Jul 16, 12, 8:22 pm
#19
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,875
What about those people who have already travelled ? Why am I treated different .
Jul 16, 12, 8:22 pm
#20
Join Date: May 2011
Posts: 889
Originally Posted by SAPPHIRESWELL
As in wait until they cancel your flights with you having not agreed to it voluntarily ...
Jul 16, 12, 8:23 pm
#21
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Kansas City Metro | MCI
Programs: UA *G, Hyatt Globalist, Marriott Plat., NEXUS, TSA Disparager Unobtanium
Posts: 20,274
Originally Posted by harryhv
And if the roles had been reversed? Shall I write to UA and say...
Over the weekend, we discovered an error in a nonrefundable booking we made last week. We require UA to cancel this booking refund the fare. We regret any inconvenience this has caused you, and appreciate your understanding.
Over the weekend, we discovered an error in a nonrefundable booking we made last week. We require UA to cancel this booking refund the fare. We regret any inconvenience this has caused you, and appreciate your understanding.
Jul 16, 12, 8:23 pm
#22
Join Date: Sep 2003
Location: Here Today Gone Tomorrow
Programs: NW Silver, CO Silver,SPG Gold, USMint Presidential, Chase/BA 100k
Posts: 791
Did anyone actually make off the ground today? If so I would love a trip report or a post number to go back and read.
Thanks
Thanks
Jul 16, 12, 8:23 pm
#23
Join Date: Dec 2008
Posts: 562
All the whining, complaining, and threats of suing is classless. You should have known going in that the odds of United actually honoring the tickets was slim. Show some class for an obvious mistake and move on.
Jul 16, 12, 8:24 pm
#24
Join Date: Dec 2004
Location: At an airport-on a cruise ship
Programs: UA-1K, MM, Hilton-Diamond, Marriott-Platinum, SPG-Platinum Thnks to FT
Posts: 4,257
Originally Posted by harryhv
And if the roles had been reversed? Would you write to UA and say...
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give UA a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give UA a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Lol. We can dream can't we....
Last edited by cruisr; Jul 16, 12 at 8:24 pm Reason: Auto correct on iPad grrrrr
Jul 16, 12, 8:24 pm
#25
Join Date: Nov 2010
Posts: 196
Originally Posted by fly2nrt
I don't agree to either.... now what?
Sorry UA, but I don't want broccoli OR spinach.
Jul 16, 12, 8:24 pm
#26
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Hyatt Discv, Marriott Plat, Hertz PC
Posts: 5,509
Originally Posted by ianmanka
And boom goes the dynamite. Thanks for playing, everyone.
LOL.
Good one!
Jul 16, 12, 8:24 pm
#27
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
anyone up for a class action lawsuit?
Jul 16, 12, 8:24 pm
#28
Join Date: Apr 2011
Location: San Diego
Programs: UA: Premier 1K AA: Executive Platinum
Posts: 354
Originally Posted by harryhv
and if the roles had been reversed? How would ua respond to this for example:
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give ua a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Over the weekend, we discovered an error where we overpaid for a nonrefundable booking we made last week. We give ua a choice, either to cancel this booking and refund the fare or to change to the fare we really wanted. We regret any inconvenience this has caused you, and appreciate your understanding.
Jul 16, 12, 8:25 pm
#29
formerly known as Frugal Travel Guy
Join Date: Jul 2001
Location: Hilton Head Island, SC
Programs: AA Exec Plat, UA Gold, HH Gold, SPG Gold, Marriott Silver, Hyatt Platinum
Posts: 1,914
Thanks Shannon for the Reply
Originally Posted by UA Insider
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
I am in hopes you will change your mind and make an offer to those that are being shortchanged and could not travel yesterday. Compromise usually provides a much better outcome than having this dragged through the DOT and the press, particularly based on other recent UA issues that did not show UA in a favorable light with consumers.
Jul 16, 12, 8:26 pm
#30
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, Plat AMB, SPG/MR Gold
Posts: 1,529
Originally Posted by Milezjunkie
All the whining, complaining, and threats of suing is classless. You should have known going in that the odds of United actually honoring the tickets was slim. Show some class for an obvious mistake and move on.
