gvol21

Filed with DOT this morning. Anyone know when they might make the next announcement?

BigPoppaCO

I'd leave people who flew prior to the 21st alone. Consider them lucky.

Deltahater

I did not partake in this... but to me this is simple:

UA screwed up
UA accepts responsibility
People enjoy their flights
UA cleans up their act and learns from their mistakes


I can promise you if my 98 year grandmother books 6 first class tickets in F from SAT-Birmingham, UK when intending to book 1 coach class ticket from SAT to Birmingham, AL, UA will say: "Sorry ma'am, enjoy the UK". She never intended to book 6 or F class or to BHX in the first place. Big, clear mistake on her part. Yet, UA will hold her to it.

Same, here, UA screwed up. End of story

flyer31

So now we have 2 classes of people who got on the same reward at the same time on the same 4 miles deal. One who flew early and the others who wanted to fly later.
Those who flew in later should have their accounts closed according to you because they just chose the later date.
Will this work legally is a million mile question.

kokonutz

Dan Hammer is a genius. ^

More PDA from me: I <heart> AA and Dan Hammer. :-*

PS, if UNITED 'retaliates' against its customers I will have a heart attack and die of NOT surprise. After all, UNITED has been retaliating against us for some time now! @:-)

Shanye2233

I called UA to get my ticket reinstated the award booking agent told me I was never issued a ticket and I did not pay. The miles for this trip is 300k not 4 miles. I didn't have enough miles in my account at the time so they cancelled it.

I said I was quoted a 4 mile fare for a multi city intinerary not once was it shown different . I did have the required 4 miles in my account if the computer glitch didn't allow it to take the 4 miles is that my fault. My cc was charged which has now been refunded. She also told me that this intinerary was not ticketed I said I was issued a e-ticket which I own . I did not authorise anyone to cancel my ticket which is my property.

If DOT doesn't help out on this I will be going further .

AeroWesty

Even if her CC didn't intervene first when they saw $120K of tickets coming through on her card, the rules on a full F fare SAT-BHX comes with a no-fee refund clause.

Let's not be ridiculous.

tom911

Do you have an equivalent consumer regulatory body dealing with air transport in Australia? Shouldn't you be complaining to them?

I hope you're not on my AA flights to the Olympics on Monday. I don't want to be delayed.

Firewind

I suggest that United's BIGGEST exposure in all of this isn't in the current fiasco.

It's that there's a better than 50-50 chance that the combined risk factors of errors within SHARES will lead to something like it happening again.

They can't bear THAT risk or its uncertainty factor. So they need to reestablish that the customer should.

Shanye2233

I have and was told I can not make a complaint against a company who I have a contract with outside Australia.

janetdoe

In my case, UA told me that my ticket had been canceled and refunded. Your logic makes sense, and that idea came up in the RGN fare debate, but I don't how it applies here. I think UA has been cancelling tickets and not just reservations.

I would actually take that offer. I didn't book from an ultra-low miles account, but I consider my current balance to be a good deal in exchange for the F tickets I bought. (Around 10-15% of the award chart cost of the tickets.) I can easily avoid flying UA in the future. And I fully understood that blacklisting was an unlikely but possible outcome when I booked these tickets.

But really, your solution means the only people accepting/taking advantage of this offer are people who have little or no stake in UA. The only people who would be tempted to decline this offer would be people with status and/or lots of miles - the 'good' customers. That seems like the opposite of what UA would want to do.

chinatraderjmr

SHARES may be the worst part of this whole merger. However, when it comes to this mistake, SHARES is no worse then the computer systems of SQ, KE, AC, etc and all the other airlines that have had mistakes (big and small). I'm sure that a few IT people in Singapore are looking for new jobs since the SQ award availability fiasco.........a number of people point out this could have been caused be a disgruntled employee or a hacker. If it was a hacker, I'm sure they are taking the appropriate steps without letting us know every step. I really thought that It's a shame UA didn't just honor these - but seeing these greedy die hards that just won't let it go is just sad

FYI. Many foreign airlines can take over a month to bill American credit cards. I bought a ticket online w Egypy Air and the charge did not come thru for 40 days, A purchase I made w PIA took almost 2 months. UA is under no obligation to run a credit card within any specific time frame

Why would you give a hard time to an agent in the phone who YOU KNOW has no power to do anything? Was it fun arguing w some person just trying to do their job?

If the DOT doesn't help out where are you going to go? The Supreme Court? And your damages are????

UrbaneGent

From today's USA Today article (I just read it on line, don't know if it went on the actual paper), I have a feeling UA is going to be forced to honor each and every ticket. I didn't participate in this but I'm rooting for you!

Again, they should have dealt with this better...

UG

sbrower

The article you link to was last updated 3 days ago.

flyer31

Well we are putting the cart before the horse. Let DOT decide first, if they decide in favor of United I assume many would just let it go at that point. Only a few would take it to courts.