UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 20, 2012, 4:57 pm
#2431
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
Out of curiosity, how long should it take for the DoT to make a final decision, with all of papers, receipts and evidence, how long do you expect it to be?
Also, how long did it take on the KE RGN decision to come out as that might give a somewhat sample of time frame?
Thanks All.
Also, how long did it take on the KE RGN decision to come out as that might give a somewhat sample of time frame?
Thanks All.
Jul 20, 2012, 4:58 pm
#2432
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Jul 20, 2012, 4:59 pm
#2433
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
Let's see now. Time to play lawyer.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
Counter question. Have you ever booked an award ticket through United Airlines for fewer miles than listed on the award chart and had it honored? If you have flown on a mileage award special then the answer is yes.
What makes this special different than other mileage specials. When can an airline claim a special was "too good" and then retroactively cancel. There is a reason DOT drew a firm line to prohibit post ticketing price increases.
Jul 20, 2012, 5:00 pm
#2434
Join Date: Aug 2006
Location: RSW
Programs: UA 1k, LT Hilton Diamond, Marriott Plat, AA 1MM
Posts: 245
Let's see now. Time to play lawyer.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
"Did you really take 20 hours to prepare these few questions?"
"Is your hourly rate really $500.00 per hour?"
"Now who here is really taking advantage of the airline?"
Jul 20, 2012, 5:02 pm
#2435
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
)This one, IMHO, will be more convincing to make a case:
Jul 20, 2012, 5:02 pm
#2436
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Who cares how this ticketing business all plays out! You all need to be asking yourself if an airline this sloppy with its pricing system might also be this sloppy with its aircraft maintenance system. Do you want to trust your life to an airline that seems to have accountability problems and maybe even some employee sabotage issues? Does the difference in the fare amounts look like a typo? Ask yourself whether people have been reporting sniping and labor issues or a happy, integrated company workforce.
Jul 20, 2012, 5:04 pm
#2437
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
There was no advertised special. Sure you can accidentally run into special but you cant make a case on the fact specials have been offered in the past.
Jul 20, 2012, 5:04 pm
#2438
Join Date: Mar 2003
Location: sjc/sfo/oak, pick the cheapest one
Posts: 480
No one tried this number 852-3198-5777, United Hong Kong local number? Since most of the ticket are to/from HKG, maybe we can call that number ask which comsumer agent in HK rule such issue. Even they are not willing to answer, a flood of call may case enought trouble to them. Since it is in HK, everything is possible to happen.
Jul 20, 2012, 5:06 pm
#2439
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
The point is there is a precedent of selling tickets for fewer miles than listed on the award chart.
Jul 20, 2012, 5:08 pm
#2440
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Haha, these days I truly have no idea to expect until I start putting in dates / city pairs. Especially for multi-city awards!
Jul 20, 2012, 5:14 pm
#2441
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
No one tried this number 852-3198-5777, United Hong Kong local number? Since most of the ticket are to/from HKG, maybe we can call that number ask which comsumer agent in HK rule such issue. Even they are not willing to answer, a flood of call may case enought trouble to them. Since it is in HK, everything is possible to happen.
But as I understand they are more like the BBB equivalent
Jul 20, 2012, 5:22 pm
#2442
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
This clearly proves that UA lied to DOT. In no where during the booking process were the required regular mileage posted.
Jul 20, 2012, 5:24 pm
#2443
Join Date: Feb 2006
Location: So Cal
Programs: AA EXP - 1.4MM
Posts: 684
Jul 20, 2012, 5:34 pm
#2445
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976