UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 20, 2012, 4:20 pm
#2417
Suspended
Join Date: Jul 2012
Posts: 30
Yes, this is exactly what I meant. Thank you. If anyone has video of booking, it would be very helpful to show United is lying about the situation.
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Jul 20, 2012, 4:25 pm
#2419
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Jul 20, 2012, 4:25 pm
#2420
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Let's see now. Time to play lawyer.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
Jul 20, 2012, 4:27 pm
#2421
Suspended
Join Date: Jul 2012
Posts: 30
Let's see now. Time to play lawyer.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
"Have you ever redeemed an award on any airline program?"
"Have you ever read the award chart for any airline program?"
"Have you ever purchased an airline mile?"
"Have you ever earned an airline mile?"
"What value do you place on an airline mile?"
"I will sell you 1,000,000 of them, right now, for 1/2 of what you just answered to the last question. Will you accept?"
"Did you know that this was an error?"
"Prior to booking this ticket, did you or anyone you know read about this fare being available on a website, blog or other source?"
"I have here the log of every time that you accessed FlyerTalk using your screen name of . . . . It shows right here that you read the thread about this deal just minutes before you booked this ticket. Does that refresh your recollection?"
That is the first 2 minutes of 20 hours of prep I would do if United hired me to defend these cases.
Jul 20, 2012, 4:32 pm
#2422
Join Date: Jan 2008
Posts: 3,577
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Yeah i am not sure what is so hard to understand about that...
Yeah i am not sure what is so hard to understand about that...
Jul 20, 2012, 4:32 pm
#2423
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Longtime popcorn consumer, first-time caller. 
I have no dog in this fight, but it's been the most entertaining show on earth since US Presidential primary season.
I find the comments about government sloth highly ironic. USDOT has been quickly responding to complaints folks have filed, with a specific, coherent message. Compare that to UA's level of responsiveness to any kind of communication from any level of customer these days.
That's not to say that DOT will issue any kind of ruling soon. But who has the better reputation for nimbleness right now?
I have no dog in this fight, but it's been the most entertaining show on earth since US Presidential primary season.I find the comments about government sloth highly ironic. USDOT has been quickly responding to complaints folks have filed, with a specific, coherent message. Compare that to UA's level of responsiveness to any kind of communication from any level of customer these days.
That's not to say that DOT will issue any kind of ruling soon. But who has the better reputation for nimbleness right now?
Jul 20, 2012, 4:34 pm
#2424
Join Date: Feb 2006
Location: So Cal
Programs: AA EXP - 1.4MM
Posts: 684
This also explains the short response UA is emailing out. They fully understand that the less said the better.
I'm giggling at @Yammer's call for someone with a 'video' of their booking. But made me think about the Google Glasses demo at the Google I/O gathering a few weeks ago - it will be possible in the future - without holding a smartphone up in front of the monitor...
Jul 20, 2012, 4:40 pm
#2425
Join Date: Mar 2005
Location: out my front door 60 min prior to IAH flight until they increased the check in time to 45 min
Programs: CO Platinum or UA 1K for so long, now almost 2MM
Posts: 322
162 pages later, it is time to let this go. I too am pissed at UA for many things but it is time to move on......
Jul 20, 2012, 4:41 pm
#2426
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Yeah but this is why DOT won't force the tickets to be reissued and will fine United some small amount.
Jul 20, 2012, 4:50 pm
#2428
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Because UA wouldn't have made a move like this if they didn't know what would happen. There is no way DOT will force them to give $100M worth of tickets away for free. This isn't a passenger rights issue and you know it. Some of the rationalization here is hilarious "maybe it could have been a 4 mile per ticket promotion" 
.
I am very happy that UA cancelled all the tickets because how do you think they would try to get that $100M expense back?
. I am very happy that UA cancelled all the tickets because how do you think they would try to get that $100M expense back?
Jul 20, 2012, 4:52 pm
#2429
Join Date: Feb 2006
Location: So Cal
Programs: AA EXP - 1.4MM
Posts: 684
I'd say UA has lived up to this:
If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events (sent out emails so @teddy25 didn't bother going to the airport), that the party substantially fulfilled all non-excused obligations (flew the people for 8 miles who already started their trips), and that the other party was timely notified of the likelihood or actual occurrence of an event described in Clause 19 (Force Majeure).
Anyone who think the DoT rules is one sentence to the effect that 'airlines have to honor mistake fares' is very naive to the point of ridiculousness.
If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events (sent out emails so @teddy25 didn't bother going to the airport), that the party substantially fulfilled all non-excused obligations (flew the people for 8 miles who already started their trips), and that the other party was timely notified of the likelihood or actual occurrence of an event described in Clause 19 (Force Majeure).
Anyone who think the DoT rules is one sentence to the effect that 'airlines have to honor mistake fares' is very naive to the point of ridiculousness.
Jul 20, 2012, 4:53 pm
#2430
Join Date: Jun 2011
Posts: 721
Because UA wouldn't have made a move like this if they didn't know what would happen. There is no way DOT will force them to give $100M worth of tickets away for free. This isn't a passenger rights issue and you know it. Some of the rationalization here is hilarious "maybe it could have been a 4 mile per ticket promotion" .
I am very happy that UA cancelled all the tickets because how do you think they would try to get that $100M expense back?
. I am very happy that UA cancelled all the tickets because how do you think they would try to get that $100M expense back?