CDKing

I said back in 2007 that I would excercise every day. Does that mean i'm stuck with that decision for 20 years? Just becaue they said it does not mean its now the rule for time to come.

chinatraderjmr

I wonder if UA would be withing their rights to look at everyone who had decided to persue this and just close their MP accounts. UA says they reserve the right to close any account for any reason and the people that really want to make a big deal out of this by dragging UA thru the mud are certainly customers that UA no longer want. That would be interesting

Before UA came out w the decision to finally cancel reservations, I didn't care one way or the other if they were honored or not.

But as someone who saw this deal, saw what the site said and could have taken advantage but chose not to, I'm happy to see that most people are just walking away. As for the ones that really want to cause trouble, I wish there was a way for me to file a report w the DOT backing up United and letting them know (from a customers point of view) that it was very obviously a mistake from what I saw on my computer.

Milezjunkie

Someone correct me if I am wrong, but I have yet to read the first report of ANYONE that had only 4 miles taken out for the HKG ticket. For those without enough miles for a ticket, ZERO miles were taken out. That would indicate the ticket was NOT paid for. The taxes may have been paid but NOT the ticket. That is the reason your tickets were canceled - you never paid for them. Those of us that had the miles taken out have not had our tickets canceled. Asking for more miles would definitely fall under the issue of charging more after ticketing. Now if you actually had just 4 miles taken out then I am mistaken.

teddy25

he laughed and he said " i have important people around"

lol

justchris82

The fact that it was a mistake is irrelevant per the DOT regulations.

CDKing

If the ticket is already cancelled before OLCI and you dont have a boarding pass, How can you be IDB'd.

The DOT rules also state that $0 tickets are eligible for IDB and VDB compensation. I'm sure they checked loads before allowing those with tix through Saturday to travel. I'm sure they are out $0 so it would be a waste of their time ot IDB.

SFO777

Yeah, only because you didn't know that you could have booked *A partners.

84fiero

And everyone knew, or should've known, that $1,000 was a mistake in that case. If "knowing it was a mistake" is the deciding factor, why is the cash mistake fare morally OK to utilize but not this?

Majikow

In your opinion, no one is "owed" the fare. Your forgot the "in your opinion" part. Stop stating things as fact that clearly are not. I'm not saying we are "owed" the ticket (considering it was ticketed, I think there is at the least an argument that can be made), but if I did, that would be my opinion.

The DOT will issue a ruling on this, and until that time, everyone is just hypothesizing and stating their opinion.

It's seriously hilarious how many people who've probably taken advantage of mistake fares and fuel dumps (I've done neither) on this board are now all of a sudden the great moral voice of the frequent flyer universe.

cblaisd

^ How many of us would want to be held to everything we ever said five years ago?

Presuming you are asking in good faith, yes, I do think that UA will continue to try to fix its too-often-screwed-up IT. There have been fixes that have happened since 3/3. It all just proceeding too slowly, but, yes, I think they are committed to doing so -- I'm just not convinced that they have enough of the right people working on it.

+1 Particularly when so many of them claim to be UA's "most loyal customers." That's not the way folks who are "loyal" behave.

Another +1. These folks are you-know-what-bent on hurting the airline that, for better or worse, I want to continue to fly with (even with all the many frustrations of such a decision -- which are indeed real, even if this whole tempest isn't one of them).

cjermain

This is the thing that surprises me about the whole ordeal.

I personally never redeemed my own 4 mile trip because I felt there was a 0% chance I'd ever get to take it. I don't think that many people availing themselves of the 4 mile fare actually thought that they'd ever get to take it, either: it was sort of a let's see what happens thing.

But then UA comes back with a single, legalistic post, followed by a long silence, even in the face of media coverage. This allowed everyone to work themselves up into a frenzy. People started to view the thing adversarially: "UA screws us over time and time again". Because of UA's handling of the situation, people who never expected to take the trip became enraged, and now feel entitled to take it.

If United had been active on this board (the way CO Insider used to be on the CO board), giving explanations, gently pushing their point of view, and (especially) if they'd offered some small token (a $100 e-cert or 10K miles) and offered to listen to any more specific concerns individual people had, then IMHO this whole thing would have blown over.

This whole thing has been handled incredibly badly.

as219

Of course it's in good faith!

Your answer, however, makes my point. Saying that it's proceeding "too slowly" and that they don't have "enough of the right people working on it" means they're not committed to fixing the problems, unless by being "committed" what you really mean is engaging in public spin. It been patently obvious for quite some time that functional IT is not their top priority. Because if it were, the problems would be fixed by now.

sal2009

+1......I wasn't initially going to push this issue but United has shown that they really are a horrible huge corporation just as bad as a wall street bank....they don't care for you as a passenger so why should I care for them as an airline. We will let the regulators decide after I have pushed it as far as I can.

l etoile

Moderator note: The volunteer moderators have been working non-stop since Sunday on the HKG threads. That's not a complaint. It's what we volunteer to do. Primarily, we have been removing personal attacks against other posters. Our work is pretty invisible, but we're doing our best to protect posters. However, some of you are making things far more difficult than they need be. We are seeing some people sign up with new handles because you apparently don't want the board to know who you really are. Please be advised you will be suspended for that. We are seeing some people beat the same drum over and over again. Most people understand there is a great divide on ethics here. Repeating your thoughts won't change minds, but does bog down the thread. And lastly, some of you are trying to start new "facts-only" thread. We understand these are with good intentions, but the ones that have started have within seconds only attracted yet more posts on ethics debates. So these "facts-only" threads immediately start off in the same direction as this one. We're doing our best to keep this thread free of attacks and such, but your cooperation in realizing that some are making the task more difficult is appreciated.

Majikow

I love how vindictive some of you are getting. It's like you want those of us who booked a ticket through this to be smited by United so you can take a victory lap. Not a good look.

If United were to actually cancel everyone (100's or 1000's) of people who booked one of these tickets, it would be an insanely dumb business decision. It basically means all of us would have no choice but to take our business elsewhere (and I'm sure plenty of people that booked these tickets actually fly a lot of paid tickets, I know I do, and almost all of it is on United unless the fares are way too expensive).

I'm not trying to punish United, and I won't be suing them or anything either. I'd take a "sorry, we really could have handled that better" at this point. And I will continue to fly United as if this incident never happened (as I am sure most others will).