RenHoek

I'm out $4.52 on this transaction. I happen to carry a balance on the credit card I charged this to, and it has a 24% interest rate = 2% per month. The statement just closed, so United's charges are on the statement subject to interest. $226 times 2 percent = $4.52 (approximately).

07/17/12 07/17/12 INTEREST CHARGE-PURCHASES 42.16
07/15/12 07/17/12 UNITED 01xxxx41 75.00
07/15/12 07/17/12 UNITED 01xxx530 75.00
07/15/12 07/17/12 UNITED 01xxxx96 38.00
07/15/12 07/17/12 UNITED 01xxx385 38.00

hotelmotel

Oops.

Imagine that. In 2012, a Fortune 500 company is able to send email communications to its customers after standard business hours. Even UA IT can figure that one out

amejr999

UA-- regardless of whether or not this ends up being honored, sending passive-aggressive cancellation emails to your customers is not the right way to handle these things. "recently requested the ticketing"? Someone needs to have a chat with your communications folks.

uva185

It's worth nothing that there is precedent from US Airways that award ticket discounts / specials have been offered which are not reflected on the award chart.

Lack

Why look so far away? Even United runs discounted mileage awards that are not in their chart.
http://blog.frequentflier.com/2012/0...pe-africa.html

channa

I think the tone of this thread would have been radically different pre-3/3.

I also think UA's handling of the matter would have been radically different pre-CO. That doesn't mean tickets would have necessarily been honored as ticketed, but the tone of the responses would have been less aggressive towards its customers, and resulted in less retaliation by customers.

I think UA's cavalier attitude and handling of the matter combined with the post-3/3 issues is probably agitating people more than the actual outcome itself. Especially after UA's recent withdrawal of misposted bonus miles in the "Map Your Dreams" promo, UA has communicated a "holier than thou" attitude whereby they think they're able to simply reverse their mistakes with impunity.

And as a result of UA's behavior, I think what you're seeing is that many of UA's customers want to squeeze blood out of the evil globe.


To the point above.

uva185

Good to know!

scottymacesq

That personally was my big moral quandary here. We got 4 tickets, because "what the heck". But if they were allowed to stand (which legally I think they should) it would only serve to bolster my belief that ridiculous, ambiguous, and ever changing regulations are destroying private business (big and small) in America. Don't want to get political here, but explain my own dilemma. As soon as I had those tickets, I wanted the rule enforced. It was my right, daminit! I still think, as the rule is written and currently on the books, that the tickets should be enforced. But I also think that the rule is way too ambiguous, and if it really means any mistake then it should be amended to only allow for mistakes that are not reasonably apparent to a consumer of ordinary intelligence. Otherwise you have a government that picks winners and losers, and I don't want a government with that much discretion over private business.

chinatraderjmr

Should have used Amex

In general I agree with everything you just said. (like I usually do But there is also a lot of good old fashioned greed involved here. Look at who's posting; sure are a lot of new members on FT for this one, people with no status on UA, etc......I think we have a big combination of people that are justifiably angry at UA and want their pound of flesh, with a whole bunch of opportunists built in

bseller

+1. At least, IMO, the tone issues and the handling is pure CO. It is how one treats one's customers when you have a hub captive network.
As always, we'll see how it plays out in the longer term. Good work!, HouCrew.


Dave

InfrequentFlyer

Does anyone think it's worthwhile to note that although the email says they aren't purchased or ticketed, they are allowing people to fly until july 21? How do they reconcile those 2 points?

karenkay

so, um...in addition to canceling my two tickets to HKG for october, UA also cancelled my two f saver awards to SYD (at 150k each) for november. miles haven't been redeposited. anyone?

Chevelter

+1

It's been a sorry spectacle all around.

ma91pmh

FWIW I don't think UAL have come to agreement with DOT. If they hand, I believe they would have mentioned it in their statements. I still think the DOT is saying they likely have to honor it and UAL are just throwing the dice, relying on their view that the award chart and booking process showed the correct number of miles, and cancelling.

So anyone who wants to continue the fight should certainly be filing with the DOT

myeurocrush

I'm filing a complaint for sure. I don't undererstand why so many people on this thread think that United should not have to pay for a mistake. I always have to pay for my mistakes if I book a wrong ticket or need to cancel or change. Seriously, why is it ok for United to get away scott free?

I'm sure they make enough on change fees each day to pay for quite a few of these first class tickets.