UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 2012, 6:38 pm
#1816
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
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but I obviously didn't "deserve" anything here.
Jul 19, 2012, 6:39 pm
#1817
Join Date: Jan 2009
Location: MCO
Posts: 867
Any word yet from folks who already finished their trips or are in the middle of one?
Jul 19, 2012, 6:39 pm
#1818
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
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Jul 19, 2012, 6:40 pm
#1819
Join Date: May 2011
Posts: 889
Just got off the phone - seems that we'll get an email from Corporate ...
Lady told me that since I didn't have the required published miles in my account, my ticket was cancelled. She was waffling when I said that I did have the miles shown on the receipt, so sounded like she knew she was walking a tightrope ...
Anyway, didn't want to give her a hard time, so I said okay we'll see the email.
Cheers,
Lady told me that since I didn't have the required published miles in my account, my ticket was cancelled. She was waffling when I said that I did have the miles shown on the receipt, so sounded like she knew she was walking a tightrope ...
Anyway, didn't want to give her a hard time, so I said okay we'll see the email.
Cheers,
Jul 19, 2012, 6:40 pm
#1820
Join Date: Mar 2009
Posts: 3,519
I think this is just their way of gaining the upper hand when they finally do contact customers.
Jul 19, 2012, 6:40 pm
#1821
Join Date: Jun 2008
Location: Central Florida
Programs: MP 1K/Onepass Plat 1MM, SPG Plat, Marriott Plat
Posts: 562
Cancelled.
Next time we have to get paper tickets issued.
Now I have to move my business to a competitor.
United - you lose.
Next time we have to get paper tickets issued.
Now I have to move my business to a competitor.
United - you lose.
Jul 19, 2012, 6:41 pm
#1822
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
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Jul 19, 2012, 6:43 pm
#1824
Join Date: Sep 2007
Location: HKG/YVR/NYC
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Really? What precedent is set here? That an airline which charges 4 miles instead of 150,000 for an award ticket is allowed to promptly cancel that ticket. I think I can live with that precedent.
This isn't a "mistake airfare" case. Those are far more important, and legitimate, because you often can't tell what a mistake fare is. And, as we've seen, some airlines have felt free to cancel these weeks later. That was pretty darn unfair.
But this? C'mon. It would have been a crazy windfall. I would have been thrilled to take it, but I obviously didn't "deserve" anything here.
This isn't a "mistake airfare" case. Those are far more important, and legitimate, because you often can't tell what a mistake fare is. And, as we've seen, some airlines have felt free to cancel these weeks later. That was pretty darn unfair.
But this? C'mon. It would have been a crazy windfall. I would have been thrilled to take it, but I obviously didn't "deserve" anything here.
How do you draw the scale where its a mistake or not is up for debate.
4 miles instead of 150000?
15000 miles instead of 50000?
100000 miles instead 120000?
i'm sure you've seen US airways where their agent continuous get the wrong zone charged for award tickets.
Where is the scale where tickets will be protected!
As this is the 1st case on prohibiting post-purchase price increase acquired via mileage award ticket.
It will be incredibly bad not to know where that line is to be drawn.
As of currently, there is no line, airline can said mistake and oops there goes your reward seat you try to get 330 days out.
Jul 19, 2012, 6:43 pm
#1825
Join Date: Mar 2008
Location: Multiple locations
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I think I wrote a few days ago, that United might do something like this... Cancel... 90% of people "move on", 10% say they will complain, maybe 5% actually do that... That brings it down to how far are you willing to take it, most will move on, but even those who move on... don't settle for nothing, fight! fight! fight! 
Jul 19, 2012, 6:45 pm
#1827
Join Date: Jun 2005
Location: DFW/DAL
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Posts: 1,524
Very good question, which we will probably never know.
I can tell you one thing though... as a programmer, Unit Tests to make sure your code works properly are INSANELY important in the line of an automatic booking/sales system where no eyes are looking over every transaction.
Many programmers leave unit tests out because it does take longer to write software, however I have a feeling that United's programming department will have free reign to take their time writing MANY unit tests for all of their code now.
I can tell you one thing though... as a programmer, Unit Tests to make sure your code works properly are INSANELY important in the line of an automatic booking/sales system where no eyes are looking over every transaction.
Many programmers leave unit tests out because it does take longer to write software, however I have a feeling that United's programming department will have free reign to take their time writing MANY unit tests for all of their code now
.
Jul 19, 2012, 6:45 pm
#1828
Join Date: Apr 2009
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Jul 19, 2012, 6:47 pm
#1829
Join Date: Jan 2009
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Jul 19, 2012, 6:48 pm
#1830
Join Date: Jan 2010
Location: valencia ca
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Posts: 244
mine was cancelled wow