UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 12, 2:43 pm
#1501
A FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 59,654
Originally Posted by as219
I wouldn't be so sure. Hobo's Theorem notwithstanding, I am not reading that much into this delay, strange as it may seem to us. UA can come back at any time to dash our dreams if they feel the cost savings of doing so outweighs the negative press. In any event, UA has a lot of fish to fry at the moment, so it's not inconceivable the HKG debacle is being put on the back burner.
Jul 19, 12, 2:45 pm
#1502
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA LT PLT, Fairmont LT PLT, SPG PLT, Hilton Diamond, Hyatt Diamond, Avis CHM.
Posts: 4,027
Originally Posted by zombietooth
Your case proves that the Dan's Deals cancellation rumor was false.
Glad it worked out for you.
Glad it worked out for you.
DDF poster "nd" forgot to book a 4 mile ticket for his infant and then when he called in to find out about adding an infant (for 10% off full fare=$1,500) likely had his ticket flagged and was cancelled by someone in the call center due to the memo they have that they will not be honoring tickets.
And anyway DDF user "E" has already flown to HKG and back in LH F and posted a TR
Jul 19, 12, 2:48 pm
#1503
Join Date: Jan 2007
Programs: PC Pl, UA 1K, CC Gl
Posts: 2,214
Originally Posted by ctownflyer
How does that prove that?
DDF poster "nd" forgot to book a 4 mile ticket for his infant and then when he called in to find out about adding an infant (for 10% off full fare=$1,500) likely had his ticket flagged and was cancelled by someone in the call center due to the memo they have that they will not be honoring tickets.
And anyway DDF user "E" has already flown to HKG and back in LH F and posted a TR
DDF poster "nd" forgot to book a 4 mile ticket for his infant and then when he called in to find out about adding an infant (for 10% off full fare=$1,500) likely had his ticket flagged and was cancelled by someone in the call center due to the memo they have that they will not be honoring tickets.
And anyway DDF user "E" has already flown to HKG and back in LH F and posted a TR
Jul 19, 12, 2:48 pm
#1504
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
Originally Posted by ctownflyer
How does that prove that?
DDF poster "nd" forgot to book a 4 mile ticket for his infant and then when he called in to find out about adding an infant (for 10% off full fare=$1,500) likely had his ticket flagged and was cancelled by someone in the call center due to the memo they have that they will not be honoring tickets.
And anyway DDF user "E" has already flown to HKG and back in LH F and posted a TR
DDF poster "nd" forgot to book a 4 mile ticket for his infant and then when he called in to find out about adding an infant (for 10% off full fare=$1,500) likely had his ticket flagged and was cancelled by someone in the call center due to the memo they have that they will not be honoring tickets.
And anyway DDF user "E" has already flown to HKG and back in LH F and posted a TR
**shudders**
Glad it was canceled and not on my HK flight!
Jul 19, 12, 2:50 pm
#1505
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
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Posts: 34,401
Originally Posted by zombietooth
The attitude, that since UA has screwed you means that it is OK for you to screw them, is merely an expedient way to excuse oneself for less than honorable behavior.
Jul 19, 12, 2:51 pm
#1506
Join Date: Jul 2005
Posts: 62
Originally Posted by jmk2135
I have to assume that if UA does decide to honor these things, they will (a) announce it for PR purposes and (b) offer an alternative (e.g., 20k miles) to anybody who wants to cancel. Thoughts?
But 20,000 miles, that's all? I'd say...sorry i'm going to hong kong.
Jul 19, 12, 2:53 pm
#1507
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Originally Posted by uva185
What if you had a customer that bought a pack of gum for $1 every day and one day you accidentally charged him $1 for a $20 steak. Would you make him bring back the $20 steak and risk losing his $365 / year revenue due to your own mistake?
The customer saw the steak was a buck, called all his friends, and kept sending them to the store.
If you think that's the same thing as being accidently charged less, so be it, I most certainly don't.
Then again, I would not pay a buck for a steak I knew was supposed to be $20 if I considered myself a loyal customer, I would mention to them and pay the fair price.
Besides no store I know of would ask any customer to return a piece of steak once the customer touched it.
Jul 19, 12, 2:54 pm
#1508
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
Originally Posted by sal2009
I would consider cancelling for LIFETIME 1K status.....wouldn't cost them much if anything and would then get me likely upgrades most of the time....and it would then get me to pretty much always fly united.....seems win-win to me....
But 20,000 miles, that's all? I'd say...sorry i'm going to hong kong.
But 20,000 miles, that's all? I'd say...sorry i'm going to hong kong.
Someone needs to create another thread - "What would YOU take to cancel your HK ticket?" Would probably be very beneficial for United as well.
Jul 19, 12, 2:55 pm
#1509
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
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Originally Posted by cordelli
... I would not pay a buck for a steak I knew was supposed to be $20 if I considered myself a loyal customer, I would mention to them and pay the fair price.
Jul 19, 12, 2:58 pm
#1510
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
What if I get a steak mispriced at my grocery store for 4 cents the day before my flight, and I bring the steak on the flight? Does this guarantee that lightning takes down the plane?
Jul 19, 12, 3:00 pm
#1511
Join Date: Jan 2005
Location: DEN
Programs: UA 1K, once-upon-a-time NW Gold, BMI Gold, Hyatt Diamond, SPG Gold
Posts: 6,249
Originally Posted by Eryeal
What if I get a steak mispriced at my grocery store for 4 cents the day before my flight, and I bring the steak on the flight? Does this guarantee that lightning takes down the plane?
Jul 19, 12, 3:00 pm
#1512
Join Date: Aug 2009
Location: Denver,CO (Duh)
Programs: UA, AA, CO
Posts: 1,172
Originally Posted by UA Insider
Hi Everyone, over the weekend, we discovered a united.com programming error that allowed customers to obtain Mileage Plus travel awards to and from Hong Kong for as little as four miles roundtrip per person, substantially below published levels, which we disclose to customers. We have since corrected the error and will be in contact with customers who have tickets issued at the incorrect award amounts. Customers will be given the choice to redeem at the correct mileage amount or re-deposit their award with all fees waived. We regret any inconvenience this has caused you, and appreciate your understanding.
Shannon Kelly
Director, Customer Insights
United Airlines
Shannon Kelly
Director, Customer Insights
United Airlines
Jul 19, 12, 3:03 pm
#1513
Join Date: May 2006
Posts: 1,363
Is the "correct" number of miles redemption option at least being offered at low mileage redemption rate?
Jul 19, 12, 3:03 pm
#1514
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
Originally Posted by MileHighGuy
Have fun with the $27,500 per ticket fines.
Jul 19, 12, 3:09 pm
#1515
Original Member, Ambassador: External Miles and Points Resources
Join Date: May 1998
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Originally Posted by cordelli
That's not at all what is happening here.
The customer saw the steak was a buck, called all his friends, and kept sending them to the store.
If you think that's the same thing as being accidently charged less, so be it, I most certainly don't.
Then again, I would not pay a buck for a steak I knew was supposed to be $20 if I considered myself a loyal customer, I would mention to them and pay the fair price.
Besides no store I know of would ask any customer to return a piece of steak once the customer touched it.
The customer saw the steak was a buck, called all his friends, and kept sending them to the store.
If you think that's the same thing as being accidently charged less, so be it, I most certainly don't.
Then again, I would not pay a buck for a steak I knew was supposed to be $20 if I considered myself a loyal customer, I would mention to them and pay the fair price.
Besides no store I know of would ask any customer to return a piece of steak once the customer touched it.
In sales it is called a home-run deal, where the buyer clearly has not done their due diligence, they do not have the proper backup or intel and they pay whatever price you ask. If you get a whole family of home run buyers, well God bless ya! Caveat emptor.
Well, caveat venditor, too. The seller needs to take responsibility its negligence, whether it does it once or a million times.
Stupid and/or cheap are not an excuse.
