UA mistake award redemption rates for China travel [UA says will void tickets]
Jul 16, 2012, 1:56 pm
#496
Join Date: Mar 2012
Location: NYC
Programs: UA 2P, HHonors Gold
Posts: 23
(888)674-9559 from what I was told is the 'online support'
The original reservation agent shows the reservation for a 1 way ticket for 70k.
When I was forwarded on to the online support he is the only one who is able to see that I booked it at 4 miles. He said they are "aware of the glitch" and is talking to a manager.
The original reservation agent shows the reservation for a 1 way ticket for 70k.
When I was forwarded on to the online support he is the only one who is able to see that I booked it at 4 miles. He said they are "aware of the glitch" and is talking to a manager.
Jul 16, 2012, 1:57 pm
#497
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,037
(888)674-9559 from what I was told is the 'online support'
The original reservation agent shows the reservation for a 1 way ticket for 70k.
When I was forwarded on to the online support he is the only one who is able to see that I booked it at 4 miles. He said they are "aware of the glitch" and is talking to a manager.
The original reservation agent shows the reservation for a 1 way ticket for 70k.
When I was forwarded on to the online support he is the only one who is able to see that I booked it at 4 miles. He said they are "aware of the glitch" and is talking to a manager.
The supervisor on the phone is stating that they are not honoring the 4 mile reservations. So if you are in the group that had enough miles and were later charged the full fare in miles, as of right now they are saying that they are not honoring it. The agent said this was the first they had heard of it.
Right now, the best plan of action is keep a low profile, IF United decides to do something drastic like cancelling all reservation or not honoring them. Plenty of FTers have all the Docs ready and the letter ready to send out to the DoT. To be honest, I want UA to cancel one of my reservations. I would have no trouble filing DoT complaints and DoT complaints are taken seriously, just look at KE in early May.
Regarding the 4 miles prices, if you click on see my receipt, it will show you the 4 miles price... Just save it as a PDF...
You are not a new user, so this can't be your first rodeo. Not sure what you were trying to achieve by calling UA....
Jul 16, 2012, 1:58 pm
#498
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,697
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This better not be a joke this is SEVERELY NOT FUNNY 
Jul 16, 2012, 1:58 pm
#499
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Jul 16, 2012, 1:58 pm
#500
Join Date: Feb 2000
Posts: 6,545
My official prediction of the ultimate resolution:
1. If you had sufficient miles for the correct award price, then the only accommodation UA will grant to you is a fee-free cancel & redeposit.
2. If you did not have sufficient miles to pay the correct award price & the ticket was issued, UA will permit the first such booking for each member to stand. All subsequent bookings of this nature will be cancelled with a full refund.
1. If you had sufficient miles for the correct award price, then the only accommodation UA will grant to you is a fee-free cancel & redeposit.
2. If you did not have sufficient miles to pay the correct award price & the ticket was issued, UA will permit the first such booking for each member to stand. All subsequent bookings of this nature will be cancelled with a full refund.
Jul 16, 2012, 1:58 pm
#501
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
Jul 16, 2012, 1:59 pm
#502
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Popcorn, table one please.
Please Astro doesn't owe us any loyalty. People are intitled to do what they think is best. Now why he chose to comit virtual suicide by posting his decision is beyond me.
Please Astro doesn't owe us any loyalty. People are intitled to do what they think is best. Now why he chose to comit virtual suicide by posting his decision is beyond me.
Jul 16, 2012, 2:01 pm
#503
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,155
What it means is that if the DOT determines that this falls within the realm of a mistake fare, that UA has no mistake defense in contract law at any level. So you can throw any state law stuff out the window with regard to defenses based in contract. I mean, could it be any more clear that the DOT intended to preempt a mistake defense? The question is whether DOT mistake rule applies to ISSUED AND CONFIRMED award tickets the same way it applies to revenue tickets. I don't think anyone disputes that DOT has no control over FF programs or awards prior to the confirmed ticket being issued.
I can't fathom anyone arguing with a straight face that it's crystal clear that UA can void these tickets legally. This whole scenario has the makings of a law school exam question.
I can't fathom anyone arguing with a straight face that it's crystal clear that UA can void these tickets legally. This whole scenario has the makings of a law school exam question.
Jul 16, 2012, 2:02 pm
#504
Join Date: Mar 2012
Location: NYC
Programs: UA 2P, HHonors Gold
Posts: 23
Jul 16, 2012, 2:02 pm
#505
Join Date: Sep 2010
Location: SFO
Programs: Hyatt Diamond, Hilton Diamond, IHG Plat
Posts: 275
don't know anyone has asked this, my ticket is scheduled to leave tomorrow. If it doesn't get cancelled, I will be traveling out.
I booked a first class ticket and currently no mile has been deducted from my account. However, I do have over 150k miles in my account, my question is whether to fly out because they may end up just deduct 150k miles from my account. Anyway to avoid this? The only thing I can think of is use my award miles to book another flight a year out so that my account will end up with no miles. Any thought or help is appreciated, need to make quick decision. Thanks very much
I booked a first class ticket and currently no mile has been deducted from my account. However, I do have over 150k miles in my account, my question is whether to fly out because they may end up just deduct 150k miles from my account. Anyway to avoid this? The only thing I can think of is use my award miles to book another flight a year out so that my account will end up with no miles. Any thought or help is appreciated, need to make quick decision. Thanks very much
Jul 16, 2012, 2:03 pm
#506
Join Date: Dec 2009
Programs: BA Gold Guest List, Concorde Room Card, Hilton Diamond
Posts: 728
My advice is to follow these three simple steps:
1. Do NOT call the airline.
2. Do NOT call the airline.
3. Do NOT call the airline.
1. Do NOT call the airline.
2. Do NOT call the airline.
3. Do NOT call the airline.
Jul 16, 2012, 2:03 pm
#507
Join Date: Feb 2009
Posts: 3,737
To be honest, what did you expect when you called?
Right now, the best plan of action is keep a low profile, IF United decides to do something drastic like cancelling all reservation or not honoring them. Plenty of FTers have all the Docs ready and the letter ready to send out to the DoT. To be honest, I want UA to cancel one of my reservations. I would have no trouble filing DoT complaints and DoT complaints are taken seriously, just look at KE in early May.
You are not a new user, so this can't be your first rodeo. Not sure what you were trying to achieve by calling UA....
Right now, the best plan of action is keep a low profile, IF United decides to do something drastic like cancelling all reservation or not honoring them. Plenty of FTers have all the Docs ready and the letter ready to send out to the DoT. To be honest, I want UA to cancel one of my reservations. I would have no trouble filing DoT complaints and DoT complaints are taken seriously, just look at KE in early May.
You are not a new user, so this can't be your first rodeo. Not sure what you were trying to achieve by calling UA....
I'm not trolling. I booked the ticket for this week and want to make sure I can cancel it after 24 hours. I'm in a position where I could be flying before a "decision" is made and they've withdrawn the full amount in miles. They assured me that they will allow me to cancel at any point and get a full refund of miles, taxes, and fees.
If you have any complaints, PM me.
Jul 16, 2012, 2:03 pm
#508
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
don't know anyone has asked this, my ticket is scheduled to leave tomorrow. If it doesn't get cancelled, I will be traveling out.
I booked a first class ticket and currently no mile has been deducted from my account. However, I do have over 150k miles in my account, my question is whether to fly out because they may end up just deduct 150k miles from my account. Anyway to avoid this? The only thing I can think of is use my award miles to book another flight a year out so that my account will end up with no miles. Any thought or help is appreciated, need to make quick decision. Thanks very much
I booked a first class ticket and currently no mile has been deducted from my account. However, I do have over 150k miles in my account, my question is whether to fly out because they may end up just deduct 150k miles from my account. Anyway to avoid this? The only thing I can think of is use my award miles to book another flight a year out so that my account will end up with no miles. Any thought or help is appreciated, need to make quick decision. Thanks very much
Jul 16, 2012, 2:05 pm
#509
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
Jul 16, 2012, 2:06 pm
#510
Join Date: Jun 2010
Location: LAX
Posts: 288
I booked a first class ticket and currently no mile has been deducted from my account. However, I do have over 150k miles in my account, my question is whether to fly out because they may end up just deduct 150k miles from my account. Anyway to avoid this? The only thing I can think of is use my award miles to book another flight a year out so that my account will end up with no miles.