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-   -   To split or not to split PNR (https://www.flyertalk.com/forum/united-airlines-mileageplus/1366660-split-not-split-pnr.html)

bakster21 Oct 26, 2022 6:59 pm

Greetings everyone.

My wife and I have an upcoming trip in November already booked on a single PNR (I'm 1K and she is Gold). Outbound is EWR-MXP on an L fare and I've requested PP upgrades, none cleared as yet. We just found out there is a chance my wife may need to depart one day later due to a work obligation.

We've talked about possibly needing to split the PNR earlier in the week so that I could still fly to keep our stay reservations and she would meet me the next day - is it possible once the split occurs that we can change only her flight and she would still keep my associated 1K status? Or does the change cancel that and the PlusPoints already requested?

VRFast Oct 27, 2022 6:54 pm

Hopefully you can get a better (correct) answer from the pros in here. However, my experience with a split PNR was recent. I believe after the split your wife keeps your status on the waitlist, at least that’s what happened to us. Probably because we applied the MUA before the split?
Initially 3 people on one PNR. Applied a MUA for all 3 to our inbound flight. Later we split the PNR so my wife and I could upgrade on the outbound flight (not enough miles for 3, $ neither :)). On the inbound flight my daughter remained by herself on the split PNR (she has no status) but she was actually ahead of us on the wait list, but all 3 of us were together. I’m Gold and wife is Silver.

757CO Nov 19, 2022 12:54 pm

Instrument Upgrade w/ Split PNR at T-24
 
Apologies if this is in the wrong place - feel free to move. We've got 3 on a PNR (1 PP, 1 PG, 1 PS). Waitlisted for instrument upgrade to Business. Currently 3J left in the cabin. We've been top 3 on advance upgrade list for months (thanks to PP status of PNR originator). Question is, if we don't receive upgrade by T24, splitting into 3 PNRs during check-in is the best course of action? Correct me if I'm wrong, but if we split PNR before T-24, we'll revert to our respective status, but if split at T-24 during check-in, we'll all retain our top place (unless higher status comes along) on both advance and gate upgrade list (i.e, PP for the purposes of the list)? We're all in Business for return, so I'm not worried about lost privileges for the next flight.

VWang1111 Nov 19, 2022 1:07 pm


Originally Posted by 757CO (Post 34770765)
Apologies if this is in the wrong place - feel free to move. We've got 3 on a PNR (1 PP, 1 PG, 1 PS). Waitlisted for instrument upgrade to Business. Currently 3J left in the cabin. We've been top 3 on advance upgrade list for months (thanks to PP status of PNR originator). Question is, if we don't receive upgrade by T24, splitting into 3 PNRs during check-in is the best course of action? Correct me if I'm wrong, but if we split PNR before T-24, we'll revert to our respective status, but if split at T-24 during check-in, we'll all retain our top place (unless higher status comes along) on both advance and gate upgrade list (i.e, PP for the purposes of the list)? We're all in Business for return, so I'm not worried about lost privileges for the next flight.

While the system should work like you describe, I have recently experienced a conflicting data point.

My experience is it will not split at check-in automatically. If one person clears after check-in, it will automatically split the reservation and everyone will be reverted back to their own status which could move them down the list.

If the companions have no status, it retains the top status of the PNR before split.

757CO Nov 19, 2022 1:37 pm


Originally Posted by VWang1111 (Post 34770790)
While the system should work like you describe, I have recently experienced a conflicting data point.

My experience is it will not split at check-in automatically. If one person clears after check-in, it will automatically split the reservation and everyone will be reverted back to their own status which could move them down the list.

If the companions have no status, it retains the top status of the PNR before split.

Not great to hear! So in essence, if I split the PNR at check-in, there is a chance the 3 pax will revert to their respective status versus all retaining PP (for the purposes of the upgrade list)?

VWang1111 Nov 19, 2022 1:52 pm


Originally Posted by 757CO (Post 34770847)
Not great to hear! So in essence, if I split the PNR at check-in, there is a chance the 3 pax will revert to their respective status versus all retaining PP (for the purposes of the upgrade list)?

Yes. And you don't get a choice. If you check-in with an instrument upgrade requested, it will automatically assume you want to split if a single person can clear. If you don't check-in however it's an all or nothing upgrade for everyone on the PNR.

757CO Nov 19, 2022 2:02 pm


Originally Posted by VWang1111 (Post 34770880)
Yes. And you don't get a choice. If you check-in with an instrument upgrade requested, it will automatically assume you want to split if a single person can clear. If you don't check-in however it's an all or nothing upgrade for everyone on the PNR.

I feel like I've read on here that if you opt against a T-24 split, your PNR won't be added/considered for the gate upgrade list. Or that might just be for CPUs, not instruments. Any truth to that?

VWang1111 Nov 19, 2022 2:26 pm


Originally Posted by 757CO (Post 34770901)
I feel like I've read on here that if you opt against a T-24 split, your PNR won't be added/considered for the gate upgrade list. Or that might just be for CPUs, not instruments. Any truth to that?

That's just for CPUs.

757CO Nov 19, 2022 2:34 pm


Originally Posted by VWang1111 (Post 34770956)
That's just for CPUs.

And my last question (I promise). At T-24, instruments could still be auto-processed until we get to the gate list (T-4?). So not splitting at T-24 could also result in the PNR getting skipped over (versus an agent manually processing)? More or less a crapshoot, but appreciate the insight.

VWang1111 Nov 19, 2022 2:38 pm


Originally Posted by 757CO (Post 34770972)
And my last question (I promise). At T-24, instruments could still be auto-processed until we get to the gate list (T-4?). So not splitting at T-24 could also result in the PNR getting skipped over (versus an agent manually processing)? More or less a crapshoot, but appreciate the insight.

Correct. The gate list is only used for upgrades at the gate whenever the flight goes to gate control (no earlier than T-1hr in most cases).

Kacee Nov 19, 2022 2:48 pm


Originally Posted by 757CO (Post 34770901)
I feel like I've read on here that if you opt against a T-24 split

You don't get a choice. With instrument applied, UA assumes you want the upgrade.

757CO Nov 20, 2022 10:13 am


Originally Posted by Kacee (Post 34770986)
You don't get a choice. With instrument applied, UA assumes you want the upgrade.

So, safe to say PNR will auto-split at T-24 (being that we're still waitlisted for instrument at that point). Fingers crossed each PNR will retain highest status (PP) on the list? Premier agents on the phone can't even guarantee that's the case...

kdad Dec 8, 2022 1:16 pm

I could use some advice on whether to split or not and what the benefits and complications could be. Me (1K) and 2 family member companions (no status) traveling TATL in mid-Feb 2023 on R/T award (XN) on UA metal with just about all fare buckets showing 9. If I understand correctly at this point we are not eligible for CPU due to more than one companion. I have Chase Explorer card. Should I split one out to provide chance of CPU and if so what happens to the other traveler? Can I upgrade that traveler with $, miles, or +P?

Read a bit about this but haven't done it before and would rather not make a mistake.

757CO Dec 8, 2022 1:49 pm


Originally Posted by kdad (Post 34818016)
I could use some advice on whether to split or not and what the benefits and complications could be. Me (1K) and 2 family member companions (no status) traveling TATL in mid-Feb 2023 on R/T award (XN) on UA metal with just about all fare buckets showing 9. If I understand correctly at this point we are not eligible for CPU due to more than one companion. I have Chase Explorer card. Should I split one out to provide chance of CPU and if so what happens to the other traveler? Can I upgrade that traveler with $, miles, or +P?

Read a bit about this but haven't done it before and would rather not make a mistake.

TATL is not eligible for CPU.

You can of course purchase an upgrade for the three of you, if available. If you only seek to purchase an upgrade for the non-status pax, the PNR will need to be spilt (you can't have different fare classes on the same PNR). If you waitlist on an instrument (Miles or PP), but split PNR before T-24, your non-status pax will very likely fall to bottom of the upgrade waitlist.

kdad Dec 8, 2022 3:03 pm

So we are able to receive a CPU for our award travel since I am a MileagePlus member with Premier status and a primary Cardmember Chase United Explorer Card BUT the TATL route is not eligible for a CPU so no CPU on this trip? Seeing that on the chart.

Also, award tickets are not eligible for Points Plus upgrades which I am seeing in the T&C. Sounds like only money or miles, if available for upgrading.



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