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-   -   To split or not to split PNR (https://www.flyertalk.com/forum/united-airlines-mileageplus/1366660-split-not-split-pnr.html)

eng3 May 22, 2024 6:18 am

As a solo traveler, I'm not too familiar.
Parents traveling ORD-SFO-HKG-SFO-ORD. 1K + member, no status
They both get upgraded at the gate for ORD-SFO and PNR is split. (I thought it was only split if one person is upgraded but the other isnt).

In the past, I recall if a reservation is split, the nonmember can no longer select e+ seats.
However, now, in the 1K member account, both PNRs are listed and e+ can be selected on both.
On the no status account, just one PNR is listed and e+ can be selected.
Did UA improve something?


Originally Posted by jimdarcy (Post 36202392)
Another reason to proactively split PNR’s is to be eligible to “opt in” to Touchless ID. One downside of that is if one of the travelers has a BG1 due to status or seat location, upon splitting the now separated passengers will have potentially different BG#’s

The higher BG# person can usually board with the lower BG# person.

eldy Jul 7, 2024 11:57 pm

I'm flying with a group of six PAX originally on one PNR. One 1K, one gold, and four general.

The PNR was split with one group with two PAX, 1K and gold, and one group with four PAX, four general

On the two PAX PNR the flight status page no longer says CPU requested. Is this how the page display now? I could have sworn that it said CPU requested when I've done this before.

Goal is to only get two seats CPU'd.

kevflyer Aug 14, 2024 3:43 am

Have a trip with parents:
  • Parents on a different tix
  • Outboud late Aug. No upgrades applied to their outbound segments.
  • Same TPAC flight on return (mid Sept) - that's the one I want to upgrade them on
  • Applied Plus Points to my own ticket and theirs too
  • I just got upgraded and they did not
  • Flight is currently P9/PN3/PZ0. Best I can tell PZ never opened
  • I called UA and was told they are #2 and #3 with about 24/60 booked; agent advised no further upgrades will be processed until gate (which I don't think is true) so no need to split

Should I split their PNR now and hope they upgraded at some point?

cfischer Aug 14, 2024 5:26 am


Originally Posted by kevflyer (Post 36451243)
Should I split their PNR now and hope they upgraded at some point?

Splitting will increase the chance of clearing, but now you have a non-zero chance of getting only 1/2.

Kmxu Aug 14, 2024 5:55 am


Originally Posted by kevflyer (Post 36451243)
Have a trip with parents:
  • Parents on a different tix
  • I called UA and was told they are #2 and #3 with about 24/60 booked; agent advised no further upgrades will be processed until gate (which I don't think is true) so no need to split

Should I split their PNR now and hope they upgraded at some point?

If you really want to split the PNR, do it but wait for a few days. The upgrade may be cleared soon.
Sound like SFO-PVG (if the agent gave the advice based upon his/her experience). :)

757CO Feb 16, 2025 9:32 pm

I’ve got an upcoming PNR w/ 3 pax seated in PP and using an instrument waitlisted to Polaris. Does anyone know if it’s standard United policy to skip over entire PNRs if the pax total is larger than the remaining seats (ie., 3 pax but 2 J remaining) or gate agents will split the reservation to accommodate the upgrades for 2/3?I keep getting mixed messages from United customer service on what will happen at T24.

jsloan Feb 16, 2025 9:45 pm


Originally Posted by 757CO (Post 36899614)
I’ve got an upcoming PNR w/ 3 pax seated in PP and using an instrument waitlisted to Polaris. Does anyone know if it’s standard United policy to skip over entire PNRs if the pax total is larger than the remaining seats (ie., 3 pax but 2 J remaining) or gate agents will split the reservation to accommodate the upgrades for 2/3?I keep getting mixed messages from United customer service on what will happen at T24.

At T-24, the reservation will be split and they will clear passengers individually.

fumje Feb 16, 2025 9:49 pm


Originally Posted by 757CO (Post 36899614)
I’ve got an upcoming PNR w/ 3 pax seated in PP and using an instrument waitlisted to Polaris. Does anyone know if it’s standard United policy to skip over entire PNRs if the pax total is larger than the remaining seats (ie., 3 pax but 2 J remaining) or gate agents will split the reservation to accommodate the upgrades for 2/3?I keep getting mixed messages from United customer service on what will happen at T24.


Originally Posted by jsloan (Post 36899625)
At T-24, the reservation will be split and they will clear passengers individually.

That's if you check in at T-24h. Until you check in, nothing will happen, i.e. a 3-pax record with PZ2 inventory will block all waitlist clearance. (Note, that is waitlist clearance; new requests would clear.)

757CO Feb 16, 2025 10:10 pm


Originally Posted by fumje (Post 36899631)
That's if you check in at T-24h. Until you check in, nothing will happen, i.e. a 3-pax record with PZ2 inventory will block all waitlist clearance. (Note, that is waitlist clearance; new requests would clear.)

Interesting. I obviously know about PNR splitting with relation to CPU’s, but I never experienced an auto-split when using upgrade instruments for a multi pax PNR at check-in.

So you’re saying that if a multi pax PNR is not split by T24 (3 pax at the top with 2 seats, let’s say) it will freeze any upgrades on existing list? I’d like to assume that even with the split post check-in, pax retain their spot on the list if they were on the higher end because a companion with a higher status (that’s now on their own PNR).

jsloan Feb 16, 2025 10:16 pm


Originally Posted by fumje (Post 36899631)
That's if you check in at T-24h. Until you check in, nothing will happen, i.e. a 3-pax record with PZ2 inventory will block all waitlist clearance. (Note, that is waitlist clearance; new requests would clear.)

Did something change recently? For a long time, UA wouldn’t auto-split for CPUs but would for instrument upgrades, on the assumption that you wouldn’t have listed the instrument unless you wanted the upgrade.

fumje Feb 16, 2025 10:48 pm


Originally Posted by 757CO (Post 36899652)
Interesting. I obviously know about PNR splitting with relation to CPU’s, but I never experienced an auto-split when using upgrade instruments for a multi pax PNR at check-in.

So you’re saying that if a multi pax PNR is not split by T24 (3 pax at the top with 2 seats, let’s say) it will freeze any upgrades on existing list? I’d like to assume that even with the split post check-in, pax retain their spot on the list if they were on the higher end because a companion with a higher status (that’s now on their own PNR).

Correct. Usually priority is retained after the split, although I'm pretty sure I've seen cases (for other pax) of that not happening. I assume it's a bug when it doesn't happen.


Originally Posted by jsloan (Post 36899656)
Did something change recently? For a long time, UA wouldn’t auto-split for CPUs but would for instrument upgrades, on the assumption that you wouldn’t have listed the instrument unless you wanted the upgrade.

It still auto-splits with instruments, but only after you check in.

meehgz Mar 20, 2025 7:21 am

Apologies if this has been covered - I searched a few keywords on this thread and couldn’t find an answer.

Upcoming short domestic flight in a few days, I’m GS and partner does not have status, currently on the same PNR. Our CPUs to F have already cleared. I may need to change my flight to later in the day, but my partner will keep the original flight that we’ve already been cleared on.

Is there a best time to split the PNR where he’ll be able to keep the upgrade that has cleared and not be downgraded?

I’m assuming I shouldn’t split now (although the fare difference for me to switch is small so that’s an option). Are the chances best for him keeping it if we’ve already checked in (ex at T-24, or a little later so I can SDC once split)? Or should I wait for that magic T-3hr period of years past (not sure if that logic still holds today) to split?

Hawkeyefan Mar 20, 2025 10:25 am

Got a 4 pass resi, I am the only one with status..Silver, msp-den route. 5 days out. F is wide open, not a soul in there as of today. Likely not an elite heavy route being non hub to hub. If I choose to split myself and one of my non status family members, what are the chances both of us get cpu'd on this one? Or safer just to split myself for better cpu chance? Flt 2041 on 3/26.

Hawkeyefan Mar 20, 2025 11:27 pm

Bump for both 177 and 178 thx

NoLaGent Mar 20, 2025 11:31 pm


Originally Posted by Hawkeyefan (Post 36972207)
Bump for both 177 and 178 thx

split.


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