May 2012 DOT Data Released
 

http://airconsumer.ost.dot.gov/repor...12JulyATCR.pdf

And United's downward spiral continues...

• Most delayed airline -- this time, not just below all the majors, but below all the majors, minors, and even regional/express carriers. :eek:
  
• Highest cancellation rate of the mainline carriers.
  
• Highest rate of 2+ hour tarmac delays.
  
• Highest rate of mishandled bags of the mainline carriers.
  
• Highest DOT complaint rate.

Lets see what happens next week when they report earnings. Unfortunately if they keep beating earnings estimates, I don't think they care how unhappy we [their passengers in general] are.

On the otherhand if they can't make their targets AND we're unhappy...

As a business traveller I've always said that I want a consistent and predictable travel experience and finally United delivers.......oh, hang on a minute.

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)

Heckuva job Jeffy!

Is anybody surprised?

Absolutely not. Anyone with half a brain would know the results were going to suck big time. There are no real excuses, but its worth noting that Delta was in a similar position at this point after the NW merger. We'll see if UA can turn its operational performance around in a similar manner.

UA and expressjet taking top honors in IDBs too! way to go m'boy.

As their motto goes, "We're not happy until you're not happy".

That's the FAA motto, not an airline one.

Surely you mean AFA, not FAA

GOD HELP US ALL...if they still manage to beat the earnings estimates. More proof in Jeff's mind that he's on the right track

Meanwhile, UA's June 2012 traffic (RPM) increased 0.1% YTY on -0.3% change in capacity (ASM), resulting in +0.4% change in load factor. I see that as flat traffic, and while it doesn't actually refute the notion that UA has lost business post-3/3, it suggests that all the hoopla that took place here on FT about elites fleeing might just be that and little else.

But we'll get a better picture of that in the 2Q12 financials, when we see UA's PRASM. I think it will be flat, too, and for many people (it seems) on this board, it won't be news that they are hoping for.

Actually, apart from complaint numbers, the data don't at all support that Delta was worst. The reservation switch-over to move all res to the Delta system occurred 2/1/2010. Feb, Mar, Apr data are found in the DOT reports of April, May and June. Delta's rankings, and UA's position in April 2010, comparable to UA merger efforts changeover + 3 months:

item Feb Mar Apr UA Apr 2010

on time 10/18 8/18 13/18 4/18

cancellations 12/18 9/18 9/18 10/18

bags mishandled 9/18 11/18 10/18 11/18

It seems that this is precisely the kind of news certain people on this board are hoping for...

Short term failure to spur a long term exec team change? You betcha.