[NOW EXPIRED]: SQ releasing almost all F award (O)
#1486
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,419
Been my experience: always call the operating carrier, have them confirm their PNR, class of service and seat assignment. If that all checks out, print out all relevant docs from the op carriers site and you're good to go!
#1487
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
Please advise: Was booked SFO-SIN in O class, received email from United of time change and equipment change(aircraft changed from 777w to a-380) I was downgraded to Business class although I had confirmed First class, called United and they said there is nothing they can do? Business is better than economy considering how hard it is to get availability on Singapore.
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
United claim it is not their fault, its Singapore, I told them I just want what I booked, I did not ask for any changes, therefore they need to honor the contract which was made 6 weeks ago.
thanks for any insight, much appreciated, once again Thanks to the op for letting us know about this once in a lifetime .
Furthermore, I hope the agent you talked to didn't send a note to IT... That could jeopardize all of our R tickets!
#1488
Join Date: Mar 2005
Posts: 153
Upgraded without knowing
My reservation shows R inventory but says Business class, just don't want to
show up at the airport to be told that my seat in in Business when I specifically booked First, according to this thread, if I have R then I am good to go, Flyertalk member have yet to let me down The reason for the change was time and aircraft change which is why it went from F on 777 to R on the A380 which according to all of you is the best one can pray and hope for.
show up at the airport to be told that my seat in in Business when I specifically booked First, according to this thread, if I have R then I am good to go, Flyertalk member have yet to let me down The reason for the change was time and aircraft change which is why it went from F on 777 to R on the A380 which according to all of you is the best one can pray and hope for.
I hope that your call to UA didn't jeopardize your suites class status! All it takes is an agent (especially with the new UA) that changes you from R to I, and you're screwed!
Furthermore, I hope the agent you talked to didn't send a note to IT... That could jeopardize all of our R tickets!
Furthermore, I hope the agent you talked to didn't send a note to IT... That could jeopardize all of our R tickets!
#1489
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
My reservation shows R inventory but says Business class, just don't want to
show up at the airport to be told that my seat in in Business when I specifically booked First, according to this thread, if I have R then I am good to go, Flyertalk member have yet to let me down The reason for the change was time and aircraft change which is why it went from F on 777 to R on the A380 which according to all of you is the best one can pray and hope for.
show up at the airport to be told that my seat in in Business when I specifically booked First, according to this thread, if I have R then I am good to go, Flyertalk member have yet to let me down The reason for the change was time and aircraft change which is why it went from F on 777 to R on the A380 which according to all of you is the best one can pray and hope for.
#1490
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
#1491
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
#1492
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
#1493
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,399
it is no secret! saying 'according to all of us' makes it sound like there is some remote possibility that it's not ture... - the fact is that R class is a fully enclosed suite with completely separate beds with a full latex mattress and complete bedding package. The pictures on the SQ website will show the difference between the 777F (which is excellent) and the R class suite (which is amazing). There is no doubt to the assertion that R is better than F on SQ
#1494
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I do hope SQ has some success with this a/c switch and decides to keep the status quo with the next schedule release. With April flights booked I'm quite envious of those who booked through late March.
#1495
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
We got switched to the 380 on SQ1 but I'm crapping my pants because AC still doesn't have our itineraries updated. They now show an O and R SQ1 leaving at 00:50 still and a mysterious SQ6001 in R also at 00:50. I want to switch to an earlier connecting flight now that SQ1 leaves earlier but am worried as others have had their flights messed up/ lost when calling AC. Wish it was a UA trip as they have the correct times/classes along with SQ.
#1496
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
We got switched to the 380 on SQ1 but I'm crapping my pants because AC still doesn't have our itineraries updated. They now show an O and R SQ1 leaving at 00:50 still and a mysterious SQ6001 in R also at 00:50. I want to switch to an earlier connecting flight now that SQ1 leaves earlier but am worried as others have had their flights messed up/ lost when calling AC. Wish it was a UA trip as they have the correct times/classes along with SQ.
Having dealt with UA I can understand the reticence though. Have you checked your itin on SQ or SQmobile?
#1497
Join Date: Jul 2009
Location: Alberta, Canada
Programs: Aeroplan
Posts: 1,013
Yeah, it looks fine on SQ mobile (never shown on the main SQ site) and UA but not AC, the issuing carrier. Unfortunately to change to the earlier connecting flight I would have to contact them and that's where problems have been encountered.
#1498
Join Date: Nov 2008
Posts: 16
Up until several days ago, I was able to access my Singapore Airlines First Class Reservations. I was able to look at my seat assignments and book the cook. However, now when I try to access my reservation with Singapore Airlines, I get following message:
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
Last edited by Jasper100; Aug 23, 2012 at 3:31 pm
#1499
Join Date: Aug 2010
Location: SFO, BDL
Programs: UA 1K, AA Plat, CX GR, Hilton Diamond, Global Entry
Posts: 963
Up until several days ago, I was able to access my Singapore Airlines First Class Reservations. I was able to look at my seat assignments and book the cook. However, now when I try to access my reservation with Singapore Airlines, I get following message:
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
We are unable to retrieve your booking because this booking contains ticket(s) which is not issued by Singapore Airlines. Please check with the airline or travel agent you have made this booking with.
Has this happened to anyone else. Does anyone know how to get this fixed and/or why Singapore Airlines changed this type of access???
#1500
Join Date: Nov 2008
Posts: 16
Thanks..that was helpful..I loaded the mobile app and now can see my reservation on Singapore Airlines.