Another United Fail
#1
Original Poster
Join Date: Apr 2010
Posts: 301
Another United Fail
Get on plane, 1 seat wont recline, everyone off the plane for 1 1/2 hours. I miss my connection, no flights to my destination till tuesday. I ask for a refund, they say no, 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund when I cant get to my destination for 4 days later. What a joke! Goodbye United
#3
Join Date: Sep 2011
Location: SEA
Programs: AS MVP Gold75K
Posts: 850
Get on plane, 1 seat wont recline, everyone off the plane for 1 1/2 hours. I miss my connection, no flights to my destination till tuesday. I ask for a refund, they say no, 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund when I cant get to my destination for 4 days later. What a joke! Goodbye United
If you include specific details in your story, it could be much more useful to understand what happened.
#4
Join Date: Feb 2012
Posts: 2,933
Me thinks, however that perhaps the seat wouldn't stay in an upright position, especially during take-off.
In any case there is something fishy as there is always a possibility to VDB one passenger so this flight can go out on time. There is way more to this story than "Another United Fail"!
#5
Join Date: Jun 2011
Location: MEL
Programs: VAG
Posts: 1,865
While all these events may have happened in the order mentioned, "someone's seat wouldn't recline" and "everyone off the plane for 1 1/2 hours", I rather doubt that there was a causal relationship between them. I've seen a lot of seats with broken recline, but never heard of them holding a flight to repair it. (Heck, it's pretty rare to find out you have a seat that won't recline prior to takeoff anyway.)
"I ask for a refund... 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund...?"
How much easier would you like it to be?
"no flights to my destination till tuesday... I cant get to my destination for 4 days later."
Where on Earth are you flying to that is serviced by flights four days apart?
"I ask for a refund... 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund...?"
How much easier would you like it to be?
"no flights to my destination till tuesday... I cant get to my destination for 4 days later."
Where on Earth are you flying to that is serviced by flights four days apart?
#6
Join Date: Jun 2004
Posts: 102
Coincidentally, many of the other 150+ passengers missed their connections at IAD. When I later relayed this MX delay story to a friend who works at UA, he told me that these types of incomprehensible holdups are mini labor actions, designed to cost the airline money and show the unhappiness of staff (often by the pilots).
#7
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
I reckon the standard answer from any harried GA is to state that the next available flight is 3 days from now. Just to shock you into sticking with the current delays. if the OP had done his homework on the next possible flights and suggested it to the GA, it could have been done and dusted.
#8
Join Date: Feb 2012
Posts: 2,933
Regarding causes to ground an aircraft, just wait and see! We'll see very soon, me thinks!
#9
Used to be PWMRamper
Join Date: Dec 2009
Location: ATL
Programs: Marriott Platinum
Posts: 999
I reckon the standard answer from any harried GA is to state that the next available flight is 3 days from now. Just to shock you into sticking with the current delays. if the OP had done his homework on the next possible flights and suggested it to the GA, it could have been done and dusted.
Last summer we had a cancellation to Chicago. That same day, US had a cancellation on their A319 to Charlotte, and Delta had a cancellation on their MD-88 to Atlanta. PWM literally had 0's across the board, all airlines for 9 days. We had people driving to Hartford to get out of New England.
#10
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Get on plane, 1 seat wont recline, everyone off the plane for 1 1/2 hours. I miss my connection, no flights to my destination till tuesday. I ask for a refund, they say no, 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund when I cant get to my destination for 4 days later. What a joke! Goodbye United
As others have noted, OP's route, the specific scenario, etc, would have helped.
#11
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,965
I don't think the OP was trying to get help fixing the problem.
I am not surprised that it is not possible to get to a place for 4 days. I was stuck in LAX 1.5 weeks ago for PHX - with 5 carriers serving the route and 2 of them (US/WN) higher frquencies. Capacities are cut so much and planes are full, especially on a holiday weekend.
How about the trip in vain clause? Wouldn't that apply in this case?
I am not surprised that it is not possible to get to a place for 4 days. I was stuck in LAX 1.5 weeks ago for PHX - with 5 carriers serving the route and 2 of them (US/WN) higher frquencies. Capacities are cut so much and planes are full, especially on a holiday weekend.
How about the trip in vain clause? Wouldn't that apply in this case?
#12
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
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Get on plane, 1 seat wont recline, everyone off the plane for 1 1/2 hours. I miss my connection, no flights to my destination till tuesday. I ask for a refund, they say no, 2 hrs later I get my refund and my bags back. Why is it so hard to get a refund when I cant get to my destination for 4 days later. What a joke! Goodbye United
#13
Join Date: Feb 2012
Posts: 2,933
I don't think the OP was trying to get help fixing the problem.
I am not surprised that it is not possible to get to a place for 4 days. I was stuck in LAX 1.5 weeks ago for PHX - with 5 carriers serving the route and 2 of them (US/WN) higher frquencies. Capacities are cut so much and planes are full, especially on a holiday weekend.
How about the trip in vain clause? Wouldn't that apply in this case?
I am not surprised that it is not possible to get to a place for 4 days. I was stuck in LAX 1.5 weeks ago for PHX - with 5 carriers serving the route and 2 of them (US/WN) higher frquencies. Capacities are cut so much and planes are full, especially on a holiday weekend.
How about the trip in vain clause? Wouldn't that apply in this case?
Just reread the OP's original post and I truly don't have any idea what happened to him, and where he missed his flight's as I'm confused because he asks for a refund and is denied then he says he gets a refund--- I don't get it???
Perhaps this is his solution --- "Goodbye United"
Last edited by LilAbner; May 28, 2012 at 2:47 pm
#14
Join Date: Jul 2011
Location: SFO, PDX, CDG
Programs: AA EXP, UA 1K, Marriott Platinum, Hyatt Diamond
Posts: 161
The OP didn't GET anywhere. Based on the initial mechanical delay, he realized he wasn't going to make his connection. When he asked about alternatives to getting there, according to the OP, he was told it would be 4 days. He decided not to take the trip and asked for a refund. They initially told him no. When they finally agreed, it took an exorbitant amount of time to process said refund.
I don't understand why posting displeasure with this situation has brought any backlash to the OP, yet it has. People here wanting more details so they can "help". Chastising him for not sharing enough information. What are you going to do to help? Charter him a jet? Send UA a letter on his behalf insisting on additional compensation? It's over. OP didn't get there and UA customer service did a poor job of handling it.
It seems that the customer service at UA has declined significantly under the new regime. This is one more of many, many examples. The details aren't even that relevant. Why are people so unhappy that the OP is unhappy? For that matter, why is it not okay to some of you for others to post these experiences?
#15
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,685
The OP didn't GET anywhere. Based on the initial mechanical delay, he realized he wasn't going to make his connection. When he asked about alternatives to getting there, according to the OP, he was told it would be 4 days. He decided not to take the trip and asked for a refund. They initially told him no. When they finally agreed, it took an exorbitant amount of time to process said refund.
I don't understand why posting displeasure with this situation has brought any backlash to the OP, yet it has. People here wanting more details so they can "help". Chastising him for not sharing enough information. What are you going to do to help? Charter him a jet? Send UA a letter on his behalf insisting on additional compensation? It's over. OP didn't get there and UA customer service did a poor job of handling it.
It seems that the customer service at UA has declined significantly under the new regime. This is one more of many, many examples. The details aren't even that relevant. Why are people so unhappy that the OP is unhappy? For that matter, why is it not okay to some of you for others to post these experiences?
I don't understand why posting displeasure with this situation has brought any backlash to the OP, yet it has. People here wanting more details so they can "help". Chastising him for not sharing enough information. What are you going to do to help? Charter him a jet? Send UA a letter on his behalf insisting on additional compensation? It's over. OP didn't get there and UA customer service did a poor job of handling it.
It seems that the customer service at UA has declined significantly under the new regime. This is one more of many, many examples. The details aren't even that relevant. Why are people so unhappy that the OP is unhappy? For that matter, why is it not okay to some of you for others to post these experiences?