Swiss award cancelled automatically
May 21, 2012, 9:43 am
#1
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Swiss award cancelled automatically
Seems like there is alot of Swiss C award availability this week and next. I booked 3 tickets for SFO-ZRH on Thursday last week but when I checked on Saturday, they were cancelled (not by me) and I called UA and they had no idea why it was cancelled. They said that Swiss may have accidentally cancelled the tickets.
They were able to rebook the flight but when I logged in today to check, cancelled again! Not sure what is going on and if there is a glitch? I have the email confirmation that the awards were ticketed.
They were able to rebook the flight but when I logged in today to check, cancelled again! Not sure what is going on and if there is a glitch? I have the email confirmation that the awards were ticketed.
May 21, 2012, 9:48 am
#2
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It's not LX cancelling them, it's some interconnection issue with CO's systems and LX.
After rebooking and reissuing, get LX on the phone and have them verify they see everything, including ticket numbers. If not, get UA back on the phone until they do.
After rebooking and reissuing, get LX on the phone and have them verify they see everything, including ticket numbers. If not, get UA back on the phone until they do.
May 21, 2012, 9:57 am
#3
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Thanks - on hold with UA now but they're saying its not their issue and there are only 2 seats available on LX instead of 3 now. Waiting for a supervisor but an agent has already hung up on me saying they cannot force a seat open.
May 21, 2012, 10:27 am
#4
Join Date: Jun 2005
Posts: 4,645
I love it. Can't wait until the next quarterly earnings call where we'll listen to $mi$ek talk about continued improvement in operational efficiency (i.e. hang up on customers to get them off the phone more quickly than keeping them on hold as long as needed to actually resolve a problem. You have no doubt contributed to improving this metric, which I'm guessing will contribute to $mi$ek meeting the targets needed to get his bonus. Nice.
May 21, 2012, 10:32 am
#5
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May 21, 2012, 10:43 am
#6
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Not having any luck and extremely frustrating because I have my return and intra-europe all booked. Now I can't get to Europe and UA basically saying i'm SOL because the seats aren't available anymore. On hold for a supervisor now.
May 21, 2012, 11:02 am
#7
Join Date: Oct 2005
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I booked an award SIN-HKG-SFO, with the first segment on SQ C, and I never got the confirmation e-mail. I finally called three days later, and the agent realized that the ticket was never issued, started over and managed to book it (it still took a day). Not quite as bad as the OP's scenario, and I know that SQ is especially difficult, but typical.
May 21, 2012, 5:11 pm
#8
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This is turning into a huge mess. United says they didn't cancel my tickets but rather LX did because they decided to pull back the award space. LX said they don't see any reservation.
14 day trip with multiple intra europe non-refundable flights booked and UA says that I am SOL and nothing they can do. I asked for an explanation on why/who/how it was cancelled but nobody had an answer. The best they could come up with is: it happens. if you'd like to pay $7200 per ticket, happy to book for you, otherwise forget it.
14 day trip with multiple intra europe non-refundable flights booked and UA says that I am SOL and nothing they can do. I asked for an explanation on why/who/how it was cancelled but nobody had an answer. The best they could come up with is: it happens. if you'd like to pay $7200 per ticket, happy to book for you, otherwise forget it.
May 21, 2012, 5:19 pm
#9
Join Date: Sep 2003
Location: LAX
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I love it. Can't wait until the next quarterly earnings call where we'll listen to $mi$ek talk about continued improvement in operational efficiency (i.e. hang up on customers to get them off the phone more quickly than keeping them on hold as long as needed to actually resolve a problem. You have no doubt contributed to improving this metric, which I'm guessing will contribute to $mi$ek meeting the targets needed to get his bonus. Nice.
May 21, 2012, 5:21 pm
#10
Suspended
Join Date: Nov 1999
Posts: 24,153
This is turning into a huge mess. United says they didn't cancel my tickets but rather LX did because they decided to pull back the award space. LX said they don't see any reservation.
14 day trip with multiple intra europe non-refundable flights booked and UA says that I am SOL and nothing they can do. I asked for an explanation on why/who/how it was cancelled but nobody had an answer. The best they could come up with is: it happens. if you'd like to pay $7200 per ticket, happy to book for you, otherwise forget it.
14 day trip with multiple intra europe non-refundable flights booked and UA says that I am SOL and nothing they can do. I asked for an explanation on why/who/how it was cancelled but nobody had an answer. The best they could come up with is: it happens. if you'd like to pay $7200 per ticket, happy to book for you, otherwise forget it.
About your best bet now would be to send it all to a UAInsider, a few yrs ago when I was with CO and something similiar happened Scott was able to trace everything and saw that CO messed up and in turn simply opened up reg inventory on CO flights to accomadate me.
I know things have changed but you have nothing to lose. If however you dont have a paper trail or LX never Confirmed everything from their side & you never in fact were tkted by UA, then CO may be right and you are SOL
May 21, 2012, 5:45 pm
#12
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Definitely check. The agent at UA who booked it failed to notify LX or something like that. Even though I am looking at the itinerary and ticket numbers, the UA supervisor said they are doing me a favor by putting me on a UA flight instead - which IMHO is an inferior product and no apology
May 21, 2012, 5:48 pm
#13
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Definitely check. The agent at UA who booked it failed to notify LX or something like that. Even though I am looking at the itinerary and ticket numbers, the UA supervisor said they are doing me a favor by putting me on a UA flight instead - which IMHO is an inferior product and no apology
May 21, 2012, 5:49 pm
#14
Join Date: Oct 2003
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Same!
Identical incident happened to me pre-merger CO (go figure). JFK/ZRH/ATH in C (2 seats) dropped off. CO blamed LX; LX blamed CO. CO had a weak argument, whereas, the balance of the itinerary remained intact. When I tried to conference in LX with CO, the supervisor (CO) hung up on me. No effort on CO's side to fix the situation. Finally, found an agent who routed us thru FRA on LH in F (awesome experience). Arrived in FRA, the flight to ATH was oversold, they gave my partner and I each 500 Euros to wait an additional two (2) hours. Not bad.
-Jim
-Jim
May 21, 2012, 5:56 pm
#15
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UA just fixed my LX booking (took 20 minutes on hold)--I can now pull up the reservation on swiss.com and ticket numbers show!
Thanks for alerting me, OP!
Thanks for alerting me, OP!
