United CFO Rainey Implies Certain Elites were "Over Entitled".
May 19, 2012, 11:40 pm
#301
Join Date: Sep 2009
Programs: UA-1k and missing CO AA EXP
Posts: 84
Over entitled and under appreciated now...bye bye UA hello AA!!! As they say in Pretty Women ..You work on commission right, big mistake, huge mistake!!
May 19, 2012, 11:46 pm
#302
Join Date: Feb 2005
Posts: 251
A block ticket is issued with the purpose of getting you to point B when you're at a location where something broke, it's not given as compensation for the delay. In fact, if you ask the MTA, they'll write a nice letter to your boss it's their fault you're late but that's the extent of their generosity. Similarly, UA will rebook you or endorse you to another carrier if the plane breaks, but that's the extent of their responsibility. As for the car stereo, yes they replace it, but you're not given anything as an apology for it breaking, which is exactly what a sky kit is.
Last edited by desperationsearch; May 19, 2012 at 11:52 pm Reason: Grammos
May 19, 2012, 11:53 pm
#303
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
People made one hell of a leap on this thread. How quickly "We have certain groups in this (Mileage Plus) program that were over entitled..." jumped into them not appreciating the top customers and then morphed into them not appreciating any customers.
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
May 19, 2012, 11:54 pm
#304
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
May 19, 2012, 11:55 pm
#305
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
It's because actions matched their words. Things of the past? Do you read the forum? Nice try.
Originally Posted by CO_Nonrev_elite
People made one hell of a leap on this thread. How quickly "We have certain groups in this (Mileage Plus) program that were over entitled..." jumped into them not appreciating the top customers and then morphed into them not appreciating any customers.
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
Last edited by demkr; May 19, 2012 at 11:55 pm
May 19, 2012, 11:57 pm
#306
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 818
I don't know if we can assume this.
While you certainly have one train of thought, and it makes sense, it sort of sounds like this is the course of action they want -- by leaving, you free up a seat so they can sell it to someone else who uses less costly benefits.
What they don't want you to do is fly additional $200 transcons, check your full baggage allowance, guest 2 strangers into the club, drink lots of drinks, throw yogurt raisins in the trash by the cupful, and then redeem your miles for EasyPass awards that have only one (1) seat left for sale. Seems they're saying that hurts them more than leaving.
While you certainly have one train of thought, and it makes sense, it sort of sounds like this is the course of action they want -- by leaving, you free up a seat so they can sell it to someone else who uses less costly benefits.
What they don't want you to do is fly additional $200 transcons, check your full baggage allowance, guest 2 strangers into the club, drink lots of drinks, throw yogurt raisins in the trash by the cupful, and then redeem your miles for EasyPass awards that have only one (1) seat left for sale. Seems they're saying that hurts them more than leaving.
That leads me to believe that finding a replacement BIS for me, will be tougher for them than they think. Even "if" my revenue is low yield, with even one empty seat, they could use my lost revenue to offset fixed costs. As long as I haven't displaced a higher margin customer, which can only be proven by having a full plane, an airline should want my money.
Am I misunderstanding the "dynamics", as Rainey puts it, of the airline business?
May 19, 2012, 11:57 pm
#307
Join Date: Feb 2005
Posts: 251
In all seriousness, the business from thousands of 1Ks and GS is already lost. The next management team will have to work hard to try to win it back once they realize that good customers aren't the problem.
May 19, 2012, 11:58 pm
#308
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
I'm just shocked that a legacy CO non-rev elite's experiences would be different from ours.
I'm just shocked that a legacy CO non-rev elite's experiences would be different from ours.
May 20, 2012, 12:11 am
#309
Join Date: Jul 2005
Posts: 2,324
Smisek and his slimy team are this decades Lorenzo & Co. They will destroy United's reputation and create a toxic labor mess. These men have no clue how to run an airline and that will be shown in PRASM this year. They are true embarrasements and the legacy ua workforce and customers can see right through their sloganeering and outright lies.
Give me a break.
And how about the dreadful new NRSA program that hosed PMUA actives/retirees? Promised benefits thrown out by the Texas carpetbaggers and spun around as an enhancement? Throwing out retiree companion passes entirely. Raising base ZED fares by nearly 40%.
Thankfully the PMUA-ers would neverggo along with the CO halucination of a management member with 6 months at the company boarding before a 30 years of service frontline. Smisek & Co. sure are on their way to creating a positive culture filled with respect.
People made one hell of a leap on this thread. How quickly "We have certain groups in this (Mileage Plus) program that were over entitled..." jumped into them not appreciating the top customers and then morphed into them not appreciating any customers.
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
While there were certainly some rough patches, most are now past (at least from my experiences) and some on here just seemed determined to spout negativity.
I get it, somethings aren't perfect, but jeez, it's sunday, there will be a monday
And how about the dreadful new NRSA program that hosed PMUA actives/retirees? Promised benefits thrown out by the Texas carpetbaggers and spun around as an enhancement? Throwing out retiree companion passes entirely. Raising base ZED fares by nearly 40%.
Thankfully the PMUA-ers would neverggo along with the CO halucination of a management member with 6 months at the company boarding before a 30 years of service frontline. Smisek & Co. sure are on their way to creating a positive culture filled with respect.
Last edited by iluv2fly; May 20, 2012 at 3:48 am Reason: merge
May 20, 2012, 12:13 am
#310
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,858
If you think about it he is talking about PMUA 1K's , if you are are high enough revenue you get flagged as GS. But the message is that the average 1K is "over-entitled", don't expect your to keep receiving 80 to 90% upgrade rate. Take your annual $20K spend somewhere else for all they care, you are replaceable.
May 20, 2012, 12:20 am
#311
Join Date: Apr 2012
Location: NorCal
Programs: UA 1K [ex-GS],1+MM, SPG PLAT
Posts: 361
If you think about it he is talking about PMUA 1K's , if you are are high enough revenue you get flagged as GS. But the message is that the average 1K is "over-entitled", don't expect your to keep receiving 80 to 90% upgrade rate. Take your annual $20K spend somewhere else for all they care, you are replaceable.
May 20, 2012, 12:37 am
#312
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,769
If you think about it he is talking about PMUA 1K's , if you are are high enough revenue you get flagged as GS. But the message is that the average 1K is "over-entitled", don't expect your to keep receiving 80 to 90% upgrade rate. Take your annual $20K spend somewhere else for all they care, you are replaceable.
May 20, 2012, 12:42 am
#313
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
UA is the only airline with a sizable hub at SFO (Virgin is headquartered here, but just a few destinations). That wouldn't be much different than AA flyers looking for alternatives at DFW. UA doesn't provide a lot of service there. If convenience is your highest priority, and nonstop flights fall in that parameter, there isn't anyone at SFO that can compete against UA on that scale. I notice a lot of FTers are willing to take those AA connections now and quite a few I personally know in the Bay Area have done AA status matches.
For this reason alone I've been thinking of taking the status match to AA.
May 20, 2012, 12:44 am
#314
Join Date: Dec 2010
Programs: AA EXP, UA 1P, Marriott Platinum, SPG Platinum, Avis First
Posts: 44
I am currently AA EXP and UA Gold. I had 130K EQM (85K BIS) with AA so far this year. With current my travel pattern, I can easily make both EXP and 1K this year. After I heard what he said, I am really annoyed. I swear I won't spend any $$ on United from today. I will have a ticket booked on UA to cancel. AA is always my first choice and now I start thinking whether I should use DL as my backup - I really hate sky pesos though. Maybe WN?
May 20, 2012, 12:51 am
#315
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
I don't know if we can assume this.
While you certainly have one train of thought, and it makes sense, it sort of sounds like this is the course of action they want -- by leaving, you free up a seat so they can sell it to someone else who uses less costly benefits.
What they don't want you to do is fly additional $200 transcons, check your full baggage allowance, guest 2 strangers into the club, drink lots of drinks, throw yogurt raisins in the trash by the cupful, and then redeem your miles for EasyPass awards that have only one (1) seat left for sale. Seems they're saying that hurts them more than leaving.
While you certainly have one train of thought, and it makes sense, it sort of sounds like this is the course of action they want -- by leaving, you free up a seat so they can sell it to someone else who uses less costly benefits.
What they don't want you to do is fly additional $200 transcons, check your full baggage allowance, guest 2 strangers into the club, drink lots of drinks, throw yogurt raisins in the trash by the cupful, and then redeem your miles for EasyPass awards that have only one (1) seat left for sale. Seems they're saying that hurts them more than leaving.