Fare Classes Changed by UA during Ticketing?
May 18, 2012, 9:03 am
#1
Original Poster
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
Fare Classes Changed by UA during Ticketing?
Has anyone been in this scenario?
I held a ticket for 24 hrs before purchasing online. I used the 24-hr cash at airport hold.
1 ticket B Fare, V Fare, V Fare.
Around 12 hrs later, I completed my purchase online. It took a while to ticket, but finally went through sometime last night. Now, I logged into my account to take advantage of my instant-upgrade. However, all three flights are V fares. The price was the same, but the fare class was not.
Bait and switch? What should I do?
I held a ticket for 24 hrs before purchasing online. I used the 24-hr cash at airport hold.
1 ticket B Fare, V Fare, V Fare.
Around 12 hrs later, I completed my purchase online. It took a while to ticket, but finally went through sometime last night. Now, I logged into my account to take advantage of my instant-upgrade. However, all three flights are V fares. The price was the same, but the fare class was not.
Bait and switch? What should I do?
May 18, 2012, 9:20 am
#2
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Has anyone been in this scenario?
I held a ticket for 24 hrs before purchasing online. I used the 24-hr cash at airport hold.
1 ticket B Fare, V Fare, V Fare.
Around 12 hrs later, I completed my purchase online. It took a while to ticket, but finally went through sometime last night. Now, I logged into my account to take advantage of my instant-upgrade. However, all three flights are V fares. The price was the same, but the fare class was not.
Bait and switch? What should I do?
I held a ticket for 24 hrs before purchasing online. I used the 24-hr cash at airport hold.
1 ticket B Fare, V Fare, V Fare.
Around 12 hrs later, I completed my purchase online. It took a while to ticket, but finally went through sometime last night. Now, I logged into my account to take advantage of my instant-upgrade. However, all three flights are V fares. The price was the same, but the fare class was not.
Bait and switch? What should I do?
May 18, 2012, 9:43 am
#3
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
I had the same issue (mix of Y and G). Obviously, my fare was a "G" fare, so I didn't push it. The Elite desk and the rate desk both confirmed it was a glitch, as there was no way such a Y fare could've been that cheap.
(EWR-SFO-MRY-LAX-EWR at $258 a/i).
(EWR-SFO-MRY-LAX-EWR at $258 a/i).