Last edit by: WineCountryUA
This is the archive thread. The active thread is Questions Regarding the United Club one-time pass
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.
Frequently Asked Questions
Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
Can I upload/store the one-time pass in the United app?
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.
Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.
How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
Can I use one-time pass at multiple United Clubs on the same day?
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.
Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."
Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.
Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).
Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.
Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.
Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).
I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.
I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.
Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
Chase in conjunction with UA, as a renewal benefit for certain UA MP-branded Chase credit cards, offer one-time United Club (UC) access passes. {Hyatt also offers similar passes for their top elites.} These passes offer one-time access to the UC (with any airline same day BP) on a space-available basis. No guest privileges. The pass is only for UA operated clubs, cannot be used at non-UA operated lounges.
Note: Due to UC renovations and/or Polaris lounge construction, club capacity at most domestic UA hubs is constricted. Leading to some access restrictions for one-time passes -- especially at peak times.
One-Time Passes can now be redeemed at all ORD club location within capacity constraints. Customers are encouraged to use the clubs in B and F concourses as the C concourse club is currently under partial construction, with limited space.
At the EWR clubs in the C concourse, one-time passes are not being accepted when the clubs are approaching capacity.
For SFO, there is no access near the G / international gates for one-time passes. They are being re-directed to the E/F gate UCs.
Frequently Asked Questions
Do I need the actual paper one-time pass?
Technically, no. All you need is a picture/scan of the pass number and bar code on the back of the day pass. The lounge agent will manually type in the number or ask you to scan the barcode on the scanner. UA states
A valid mobile or paper United Club one-time pass and boarding pass for same-day travel OR
A valid 15-digit one-time pass number and boarding pass for same-day travel
A valid 15-digit one-time pass number and boarding pass for same-day travel
Sadly, you cannot upload/store paper passes in the United app. However, as of Summer 2017, all new passes issued by the Chase United Explorer card are now loaded directly into the United app.
Can I use these one-time passes at partner/contract/*A lounges?
No. These one-time passes are only used at actual United Club lounges world-wide. Any lounge identified on this page as being operated by "United Club" are eligible for use with one-time passes.
How many people can enter the United Club with one-time access pass?
One person per pass. Exception - UC policy is all children under 2 are not considered a formal guest.
A one-time pass admits one person, with no guests, to a United Club location. Exception: children under 2 years of age may accompany someone accessing a United Club location with a one-time pass.
No. You must surrender your day pass upon entering the club. If you plan to visit multiple United Clubs on the same day, you will need multiple day passes. Some clubs will allow re-entry and/or use of other UA Clubs at same airport -- inquire at the entry desk (it typically involves a stamp on your boarding pass). However, no way to use the same pass at a different airports.
Is a boarding pass required to use a one-time pass at a United Club?
Yes, a same-day boarding pass is required. It can be with any airline until Nov 1, 2019. "Effective November 1, 2019, United Club customers, including members and their guests, and one-time pass holders will need to provide a same-day boarding pass for travel on United, Star Alliance™ or a contracted partner for entry into all United Club locations."
Are in/out privileges allowed when using the one-time pass?
Technically, no. However, it is not out of the realm of possibilty if you ask the lounge attendant. YMMV, though.
Are minors allowed?
Yes, as long as they are accompanied by another person 21 or older. Remember, one day pass per person (lap child excluded).
Can I be denied entry into the United Club?
Yes. If an United Club is at-capacity, it will no longer sell day passes. It will also deny entry to those with one-time passes initially and other eligible travelers ( UC member, *G, premier cabin,...) could be delayed on entering once capacity reaches local limits.
Are expired one-time passes still usable?
Expired one-time passes can be used for a $25 admission fee, up to 30 days after the expiration date.
Can I give my pass to a family member or friend? How?
Yes. You can provide the physical pass to them. You may also provide them with the pdf version of the pass that Chase sends when your card renews, which they can print or scan from their phone. Finally, you can take a screenshot of the pass in the United App and email/message that to your family member. The pass will remain in your United App until it is used by someone else at a club, so it remains available for your use (unlike a physical pass).
I see these passes available for sell on eBay/Craigslist, ...? Are they valid? Is this safe?
It should be noted UA frowns on the third party trading, selling, or bartering of their coupons. As with any transaction of this type, it's always buyer beware; however, reports of issues are very rare.
The current going rate on eBay is $20-30 each for passes with a lengthy expiration date. Passes that expire in a few weeks can be had in the $10-15 range, sometimes even less as the expiration date creeps closer.
I cancelled my Chase United Explorer card. Are my passes still valid?
No. When you cancel your card, any unused one-time passes will be forfeited from your account--even if you printed out the barcode from the United app for later use. The time between card cancellation to pass invalidation is unknown; however, it is suggested that the passes aren't invalid until they disappear from your UA app. This is now an additional risk one needs to be wary about when buying one-time pass barcodes from eBay/Craigslist.
Entry is also available for $59 (as of 02/2016) at the UC itself or by purchasing within the United mobile app.
Questions Regarding the United Club one-time pass {Archive}
#1321
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
#1322
Join Date: Dec 2015
Location: SNA
Programs: MARRIOTT TITANIUM / HILTON GOLD / UA SILVER / AMEX PLAT
Posts: 609
So if I purchase a United ONE time pass, I take it that I cannot use it at my origin airport and my connecting airport?
#1324
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
Posts: 21,526
If you're looking to purchase or use a one-time pass for EWR, I wouldn't bother until further notice.
#1325
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
You can sometimes when purchasing a ticket also purchase UC access (bundle) which covers multiple airports for cheaper than multiple one-time passes
#1326
Join Date: Dec 2015
Location: SNA
Programs: MARRIOTT TITANIUM / HILTON GOLD / UA SILVER / AMEX PLAT
Posts: 609
Single-use / one-time entry (although you may be able to move to a different UC in the same airport).
You can sometimes when purchasing a ticket also purchase UC access (bundle) which covers multiple airports for cheaper than multiple one-time passes
You can sometimes when purchasing a ticket also purchase UC access (bundle) which covers multiple airports for cheaper than multiple one-time passes
#1327
Join Date: Mar 2009
Location: DC Suburbs
Programs: DL Gold, Hilton Gold, Carnival VIFP Gold, Hyatt Discoverist
Posts: 459
Given current capacity issues would I have any likely problems using a one time pass to access LAX’s UC upon arrival mid day on a Wednesday?
#1328
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
#1329
Join Date: Aug 2000
Location: SJC/SFO/OAK
Programs: DL PM, SW, Hilton, , UAL PM, AA Gold-skeptic
Posts: 1,632
Chase Explorer cc UAL lounge question
The Explorer card "gifts" 2 UAL lounge passes annually.
Are these usable at partner lounges, or just at UAL lounges? I've a long connection at CDG.
Thanks!
RRZ
Are these usable at partner lounges, or just at UAL lounges? I've a long connection at CDG.
Thanks!
RRZ
#1330
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,384
United Club locations only, unfortunately.
#1331
Join Date: Jul 2019
Posts: 1
Does United club lounge attendants have a record of the members admitted?
Hi, question is as the title. If given an exact time frame, could United club help to locate a member? It was on 5/12/19 around 9:00pm(21:05). I was at the United Club(terminal B)in Houston, TX, which ran out of forks that night for some reason. A gentleman ( in his early fifties)approached me and helped me. Everything happened too fast before I realized what had happened due to my hesitation for the occasion, and he waved goodbye and best wishes. I know this sounds weird, but ever since it is like sleepless in Seattle. I wish I could find him. Is there any way you could help? Thank you.
#1332
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,761
Welcome to FT!, LingS
Yes UA knows but there is zero chance they would give that information (and as a customer, I want UA to respect my privacy).
Just pay it forward.
Just pay it forward.
#1333
Join Date: Dec 2004
Location: JFK
Posts: 255
Is there a way to find out in advance if the lounges at ewr-C are accepting passes, eg to call the lounge? Especially if its possible that some are and some aren't, would just walk to the one that is. Thanks
#1334
Join Date: Oct 2013
Location: WAS/ BOM
Programs: UA 1K, Marriott Gold, HHonors Gold
Posts: 1,567
Usually they are obligated to accept one-time passes as United sells these themselves. Not sure why they would refuse entry (unless there is some unwritten rule about not admitting Chase or Partner provided passes when the club is full). The only time I have been rejected entry has been at SFO when I was directed to use another lounge when trying to use my Chase-granted pass. The club was full and there was a notice out on the desk. But this is dynamic and no way for a club to determine ahead of time.
#1335
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Usually they are obligated to accept one-time passes as United sells these themselves. Not sure why they would refuse entry (unless there is some unwritten rule about not admitting Chase or Partner provided passes when the club is full). The only time I have been rejected entry has been at SFO when I was directed to use another lounge when trying to use my Chase-granted pass. The club was full and there was a notice out on the desk. But this is dynamic and no way for a club to determine ahead of time.
But yes, UA can limit access any time for space issues, even to full members (think space/fire occupancy rules/etc).
FWIW, here is UA's "official" position on the pop up C93 club: