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UA Miles + $ CoPay Upgrade (refunded if no Polaris segments are upgraded)

UA Miles + $ CoPay Upgrade (refunded if no Polaris segments are upgraded)

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Old Aug 20, 21, 1:20 pm   -   Wikipost
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Last edit by: WineCountryUA
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From MileagePlus Upgrade Awards in the T&Cs

What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United PolarisSM business class or United Polaris first class, and none of the international premium segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First or United Business on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
The uncertainty on PS (previously considered BF) segments appears to have been address, as PS flights are not considered Polaris flights

previous statement
If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United BusinessFirst and/or United Global First, and none of the United BusinessFirst or United Global First segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First or United Business on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
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Old Nov 4, 21, 5:06 pm
  #406  
 
Join Date: Feb 2017
Location: SFO
Programs: UA Plat
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Originally Posted by findark View Post
The computer seems to have confirmed segments in both L and RN and be rather unhappy about it. If you can't select a seat in PE, someone needs to delete the original Economy segment to clear up the PNR.
I called someone directly and they said they were having some trouble with the computer and cannot assign seats. They told me to call back a week later.
The next morning, the economy segment was gone under my trips and I was assigned 2 seats not next to each other. I still get an error when choosing different seats though.
Today (4 days later), I got an email eticket itinerary and receipt confirmation for my trip. The points were deducted for the upgrade today. However I still get an error when choosing my seats.

The flight isn't for another 6 months, and the business/pp cabin is completely empty right now. I'll wait another week and see what happens.
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Old Nov 5, 21, 5:53 pm
  #407  
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Originally Posted by godbreath View Post
I called someone directly and they said they were having some trouble with the computer and cannot assign seats. They told me to call back a week later.
The next morning, the economy segment was gone under my trips and I was assigned 2 seats not next to each other. I still get an error when choosing different seats though.
Today (4 days later), I got an email eticket itinerary and receipt confirmation for my trip. The points were deducted for the upgrade today. However I still get an error when choosing my seats.

The flight isn't for another 6 months, and the business/pp cabin is completely empty right now. I'll wait another week and see what happens.
if you can't get seats assigned a week later then something is messed up. Call now ... don't wait.
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Old Nov 9, 21, 6:25 am
  #408  
 
Join Date: Nov 2021
Posts: 5
looking to also purchase paid Y and upgrade with MUA. i can only waitlist for MUA for SEA-EWR-DEL on 12/10 for 35K miles. what would happen if somehow the SEA-EWR upgrade cleared, but the EWR-DEL doesnt - will i be charged the 35k miles or a prorated amount?

what are the odds of an upgrade on EWR-DEL on 12/10 with MUA? I have no status, and this is what I see as fare availability on this flight
  • J9
  • JN9
  • C9
  • D0
  • Z0
  • ZN0
  • P0
  • PN0
  • PZ0
  • IN0
  • I0

Last edited by WineCountryUA; Nov 9, 21 at 8:44 am Reason: Moved to subject thread
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Old Nov 9, 21, 6:41 am
  #409  
 
Join Date: Nov 2014
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Originally Posted by uatestflyer View Post
looking to also purchase paid Y and upgrade with MUA. i can only waitlist for MUA for SEA-EWR-DEL on 12/10 for 35K miles. what would happen if somehow the SEA-EWR upgrade cleared, but the EWR-DEL doesnt - will i be charged the 35k miles or a prorated amount?

what are the odds of an upgrade on EWR-DEL on 12/10 with MUA? I have no status, and this is what I see as fare availability on this flight
  • J9
  • JN9
  • C9
  • D0
  • Z0
  • ZN0
  • P0
  • PN0
  • PZ0
  • IN0
  • I0
This is different than an award Waitlist, you are describing a standard MUA (this thread is not about MUAs). However with MUAs if the domestic segment clears and the trans-oceanic doesn't clear then you will get a refund of your miles and copay
being a month out and no discount C fares available doesn't look great, but they are at least at C9 so I would assume at least 9 seats available. I really can't tell you what your chances are, but if you want an MUA apply it as early as possible as it is a tie breaker.
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Old Feb 14, 22, 5:43 pm
  #410  
 
Join Date: Jun 2021
Posts: 6
I hope this question has not been asked and answered nor that it sounds silly but I am new to the game and haven't found the answer yet after countless deep dives. I am considering booking a Miles + co pay upgrade from premium plus to Polaris for a direct flight from SFO-LHR. I have zero status and so this is the only way for me to try for an upgrade. I have read the language over and over about how you get refunded your miles and co pay if "none of the international premium segments are upgraded." Clarifying question: Hypothetically, does that mean if my outbound segment clears but my return flight upgrade does not, that I will not be refunded anything? In other words, could I potentially have to pay the entire set of miles + co pay if only half of the round trip clears? Thank you to anyone who can clarify.
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Old Feb 14, 22, 5:56 pm
  #411  
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Originally Posted by mswheeler View Post
I hope this question has not been asked and answered nor that it sounds silly but I am new to the game and haven't found the answer yet after countless deep dives. I am considering booking a Miles + co pay upgrade from premium plus to Polaris for a direct flight from SFO-LHR. I have zero status and so this is the only way for me to try for an upgrade. I have read the language over and over about how you get refunded your miles and co pay if "none of the international premium segments are upgraded." Clarifying question: Hypothetically, does that mean if my outbound segment clears but my return flight upgrade does not, that I will not be refunded anything? In other words, could I potentially have to pay the entire set of miles + co pay if only half of the round trip clears? Thank you to anyone who can clarify.
Welcome to FT!

This is always on a 'per direction' basis. For a non-stop flight it is just that segment. If SFO-LHR does not clear you'll get a refund for that segment and likewise if LHR-SFO does not clear you'll get a refund as well. What this means is: if you book LAX-SFO-LHR and LAX-SFO clears but SFO-LHR does not ... you will get a refund as well and you get to keep the domestic upgrade in this case. SFO-LHR-SFO is a clear-cut case; you only pay for the inbound or the outbound if that respective segment clears,
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Old Feb 14, 22, 5:57 pm
  #412  
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Welcome to FT!. mswheeler
Originally Posted by mswheeler View Post
...I am considering booking a Miles + co pay upgrade from premium plus to Polaris for a direct flight from SFO-LHR. I have zero status and so this is the only way for me to try for an upgrade. I have read the language over and over about how you get refunded your miles and co pay if "none of the international premium segments are upgraded." Clarifying question: Hypothetically, does that mean if my outbound segment clears but my return flight upgrade does not, that I will not be refunded anything? In other words, could I potentially have to pay the entire set of miles + co pay if only half of the round trip clears? Thank you to anyone who can clarify.
Your outbound and return upgrade requests are two separate activities. Two separate charges. The quoted amount is just for one direction.
If one fails but the other succeeds, the one that failed will be refunded.
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Old Feb 14, 22, 6:05 pm
  #413  
 
Join Date: Dec 2019
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Originally Posted by mswheeler View Post
I hope this question has not been asked and answered nor that it sounds silly but I am new to the game and haven't found the answer yet after countless deep dives. I am considering booking a Miles + co pay upgrade from premium plus to Polaris for a direct flight from SFO-LHR. I have zero status and so this is the only way for me to try for an upgrade. I have read the language over and over about how you get refunded your miles and co pay if "none of the international premium segments are upgraded." Clarifying question: Hypothetically, does that mean if my outbound segment clears but my return flight upgrade does not, that I will not be refunded anything? In other words, could I potentially have to pay the entire set of miles + co pay if only half of the round trip clears? Thank you to anyone who can clarify.
Upgrades are done per directions, so if youre buying a Premium Econ ticket and upgrading to Polaris using miles and copay in both directions, you will get a refund for the international segment(s) that is/are not upgraded.
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Old Feb 14, 22, 8:00 pm
  #414  
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Originally Posted by mswheeler View Post
I hope this question has not been asked and answered nor that it sounds silly but I am new to the game and haven't found the answer yet after countless deep dives. I am considering booking a Miles + co pay upgrade from premium plus to Polaris for a direct flight from SFO-LHR. I have zero status and so this is the only way for me to try for an upgrade. I have read the language over and over about how you get refunded your miles and co pay if "none of the international premium segments are upgraded." Clarifying question: Hypothetically, does that mean if my outbound segment clears but my return flight upgrade does not, that I will not be refunded anything? In other words, could I potentially have to pay the entire set of miles + co pay if only half of the round trip clears? Thank you to anyone who can clarify.
As others have noted, the miles+co-pay is per direction. The unfortunate part is the total number of miles and dollars that you'll commit for the round trip. If you're able to clear immediately upon applying the miles+co-pays, then the investment will hopefully be worth it.

David
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Old Feb 14, 22, 9:19 pm
  #415  
 
Join Date: Jun 2021
Posts: 6
Originally Posted by DELee View Post
As others have noted, the miles+co-pay is per direction. The unfortunate part is the total number of miles and dollars that you'll commit for the round trip. If you're able to clear immediately upon applying the miles+co-pays, then the investment will hopefully be worth it.

David
Thanks all! 'Per direction' makes sense. That is helpful in deciding the worth.
It's not an instant upgrade and availability lists PZ0 but business is almost wide open with 4ish weeks out. Seems from reading all the forums it's possible but not probable. Maybe I should wait to see if they offer an up-sell. Thank you for the replies.
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Old Mar 19, 22, 1:34 pm
  #416  
 
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My flight is SFO-EWR-KEF, I waitlisted upgrade for $550+20k miles, even though its Polaris cabin on SFO-EWR its sold as United business, so I get refund if EWR-KEF upgrade doesnt clear right?
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Old Apr 21, 22, 5:00 pm
  #417  
 
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Moderators please feel free to move if this isn't the right spot.

Question: is it still UA policy that if you get upgraded using miles on only 1 of 2 segments you waitlisted for, that it's considered a "used" upgrade?

I'd like to use 22k miles to upgrade SBA-SFO-OGG. I feel the SBA-SFO leg will clear for sure but don't want to use my miles if it's only for that short segment. I recall the solution is to call in and have them apply it for the longer SFO-OGG leg only?

TIA!
- Tom
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Old Apr 21, 22, 5:29 pm
  #418  
 
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Originally Posted by tstauck View Post
Moderators please feel free to move if this isn't the right spot.

Question: is it still UA policy that if you get upgraded using miles on only 1 of 2 segments you waitlisted for, that it's considered a "used" upgrade?

I'd like to use 22k miles to upgrade SBA-SFO-OGG. I feel the SBA-SFO leg will clear for sure but don't want to use my miles if it's only for that short segment. I recall the solution is to call in and have them apply it for the longer SFO-OGG leg only?

TIA!
- Tom
Yes they will consider it an upgrade if only the short segment clears. And yes you can request only the long segment. Also, if you want to wait a bit and see if it clears (all segs) you can refuse the short segment upgrade even at the gate if it looks like the long seg won't clear.
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Old Apr 21, 22, 5:32 pm
  #419  
 
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Originally Posted by tstauck View Post
Moderators please feel free to move if this isn't the right spot.

Question: is it still UA policy that if you get upgraded using miles on only 1 of 2 segments you waitlisted for, that it's considered a "used" upgrade?

I'd like to use 22k miles to upgrade SBA-SFO-OGG. I feel the SBA-SFO leg will clear for sure but don't want to use my miles if it's only for that short segment. I recall the solution is to call in and have them apply it for the longer SFO-OGG leg only?

TIA!
- Tom
Correct to both your questions. You should also be able to select only the SFO-OGG leg when you apply the miles upgrade online.
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Old Apr 21, 22, 11:04 pm
  #420  
 
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Originally Posted by dkc192 View Post
Correct to both your questions. You should also be able to select only the SFO-OGG leg when you apply the miles upgrade online.
Thank you!
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