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UA Miles + $ CoPay Upgrade (refunded if no Polaris segments are upgraded)

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Old Feb 17, 2015, 3:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
From MileagePlus Upgrade Awards in the T&Cs

What is the refund policy for MileagePlus Upgrade Awards that do not clear the waitlist?If you request an upgrade using a MileagePlus Upgrade Award, and none of your travel segments are upgraded, then we will automatically redeposit your miles and co-pay. In most instances, a MileagePlus Upgrade Award will be considered used if any segment of your travel is upgraded. However, if your travel includes requested upgrades to United PolarisSM business class or United Polaris first class, and none of the international premium segments are upgraded, then your MileagePlus Upgrade Award will not be considered used, even if you are upgraded to United First® or United Business® on another segment. In these instances, we will fully redeposit your miles and co-pay. When applicable, these refunds will occur automatically seven to 10 days after travel.
The uncertainty on PS (previously considered BF) segments appears to have been address, as PS flights are not considered Polaris flights



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UA Miles + $ CoPay Upgrade (refunded if no Polaris segments are upgraded)

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Old Mar 21, 2024, 1:06 pm
  #121  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
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Originally Posted by Sie625
... I'm only plat ... First question is since I am booked into B on the domestic legs, I can presumably instant upgrade into first if PN>0, even if I have to call (I know this is also being discussed on a recent YBM thread but thought this was more appropriate here) ...
post booking instant upgrades are not available to Plats (which need PZ at booking)

Originally Posted by Sie625
...would my miles upgrade offer still look the same, at 25k+$375? I'd be ok with that to upgrade to Polaris from PE, but I'm genuinely curious.
After a CPU on EWR-IAD-SFO, I was unable to apply a mileage upgrade to IAD-SFO. The only option was EWR-SFO and the CPU blocked the use of miles
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Old Mar 22, 2024, 9:29 am
  #122  
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Originally Posted by Sie625
would my miles upgrade offer still look the same, at 25k+$375? I'd be ok with that to upgrade to Polaris from PE, but I'm genuinely curious.
It wouldn’t decrease, if that’s what you mean. It might disappear.

There’s no reason for a Plat who is thinking about using miles + copay not to apply it to the entire itinerary. You’ll get higher priority on ORD-IAH, and if it clears and IAH-SCL does not, you’ll get a full refund. Of course, it’s 99x more likely that IAH-SCL clears and ORD-IAH does not than vice-versa. . There’s no downside, as you’re not eligible for PN anyway (as WineCountryUA mentioned) and the copay+miles depends upon the regions and fare class (PE), not the individual flights. In other words, you’re not paying extra miles because you have an economy flight attached.
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Old Apr 19, 2024, 5:30 pm
  #123  
 
Join Date: Nov 2006
Location: San Francisco
Programs: UA Silver
Posts: 33
Waitlist Upgrade across two segments

If I get a waitlist upgrade to business, will it automatically include both segments or can United give me one and call it a day?

One segment is 4 hours during the day and the other is 7 hours at night. My preference is both but the longer flight is the priority.

One ticket.
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Old Apr 19, 2024, 5:35 pm
  #124  
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They can be requested individually and they clear individually. If you request both then neither, one or both can clear. If the longer one is the only priority then forgo the shorter one and only request the longer one. Depending on how you upgrade, it may or may not make a difference, it also depends if the 7hr flight is an international Polaris-marketed flight (probably).
So if you tell us the route and how you want to upgrade we can give you more/better(?) advise
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Old Apr 19, 2024, 6:22 pm
  #125  
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Originally Posted by JFP94610
If I get a waitlist upgrade to business, will it automatically include both segments or can United give me one and call it a day?

One segment is 4 hours during the day and the other is 7 hours at night. My preference is both but the longer flight is the priority.

One ticket.
Under normal circumstance, each segment stands on its own in terms of upgrades.

There is no such thing as "United give me one and call it a day". One segment might clear, both segments might clear, and nothing will clear - depends on a number of factors including your status, your fare bucket, applied instrument or complementary. Even then, it would depend on the specific flight...the same flight on different days will have different upgrade probability.
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Old Apr 19, 2024, 6:30 pm
  #126  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,850
Originally Posted by JFP94610
If I get a waitlist upgrade to business, will it automatically include both segments or can United give me one and call it a day?

One segment is 4 hours during the day and the other is 7 hours at night. My preference is both but the longer flight is the priority.

One ticket.
As a UA Gold, I will assume you are using Miles+copay upgrade.
With miles you can not request separate, upgrades, the request covers the either direction.
There are two subcases,
1)With 7 hours, you maybe requesting a Polaris segment, if so if the shorter clears and Polaris segment does not, you will get 100% refund and kept the shorter upgrade
2) If neither segment is Polaris, then if either segment clears then the upgrade is consider fulfilled and no refund -- this is a killer when you have an 1 hour segment connecting to a 5 hour transcon.
With some effort, I have sometimes been able to get a refund for that domestic cases but other times no. UA does not offer the ability to waitlist for the longer non-polaris segment only using miles

Originally Posted by cfischer
They can be requested individually and they clear individually.
Not if talking mileage upgrades, not everyone has PlusPoints
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Old Apr 19, 2024, 7:06 pm
  #127  
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Originally Posted by WineCountryUA
Not if talking mileage upgrades, not everyone has PlusPoints
Mmmm, been able to do that in the past by calling in. No longer working?
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Old Apr 19, 2024, 7:30 pm
  #128  
Moderator: United Airlines
 
Join Date: Jun 2007
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Posts: 66,850
Originally Posted by cfischer
Mmmm, been able to do that in the past by calling in. No longer working?
For some reason, it changed at the time PlusPoints were introduced. I'm about 50/50 on getting a cleared 500 only refunded. Additional issue if a segment clears via cPU, you can not apply miles to the other segment,
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Old Apr 19, 2024, 7:37 pm
  #129  
 
Join Date: Nov 2006
Location: San Francisco
Programs: UA Silver
Posts: 33
Currently a Silver. Lost Gold status last year. Upgrade would be miles and $. First leg is SFO to EWR in economy plus (B). Second leg is EWR to RAK in premium economy (A).
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Old Apr 19, 2024, 7:40 pm
  #130  
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Originally Posted by JFP94610
Currently a Silver. Lost Gold status last year. Upgrade would be miles and $. First leg is SFO to EWR in economy plu (B). Second leg is EWR to RAK in premium economy (A).
Because EWR to RAK is marketed as Polaris, if SFO-EWR clears but EWR-RAK does not, you should be eligible for a full refund.

That said, your odds are better on EWR-RAK than they are on SFO-EWR.
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