FTDDD

United revenue ticket, already flew first leg. If I switch the return to a lufthansa flight and upfare into U, can I call them and ask to change ticket to reflect LH number so I can apply 25,000 miles SAUA? Ty

dkc192

You should request the LH prime flight number at the time of making the change, not after. If UA.com will only offer the flight using the UA codeshare number, call or DM to ask for the LH prime number, e.g., "I'd like to change the return to flight LHXXX in U class."

kyle10070

Dear All,

I would really appreciate it if someone here could share their experiences or let me know if this error code has happened to you before.

I have used United to upgrade with EVA several times, and it has always worked flawlessly. I typically book a Class B with EVA and upgrade with UA miles through the "requesting Star Alliance" webpage.

My most recent upgrade was just three months ago in November 2023, and it worked successfully. However, this time, I encountered an error message that I am unable to resolve. The error code reads, "We cannot process your request. Your paid booking class is not eligible for upgrades."

I booked my flight with EVA in the B class, which, to the best of my knowledge, is an upgradable class (and last time, just a few months ago, it worked and was successfully upgraded).

I wonder if B class is no longer upgradable now in 2024, or if it is possible that it is still too early to request an upgrade for the November flight. I noted that most carriers may have requested the upgrade 331 days prior to departure, and I calculated the days from now until November 28th, 2024, which seems to fall within the range. If this is not the case, I would appreciate any information on the appropriate timeframe for making such requests. Do you know for flying with EVA or most flights when is the earliest time that an upgrade can be requested?

Thank you for your assistance and insights.

angetenar

First of all, welcome to Flyertalk!

When did you try? The online web tool occasionally breaks and it might be worth trying again after waiting for a few days. As per the United SAUA documentation, EVA B class remains upgradeable.

sfo3388

I am seeing the same issue starting February this year. I was even able to apply SAUA on a B-class EVA ticket with success in January. Please see my post on EVA forum (https://www.flyertalk.com/forum/36034539-post499.html).

I used to call BR to find out if Z class seats were available. No longer. After reading some posts in EVA forum such as (https://www.flyertalk.com/forum/35973098-post483.html), I bet on flights with very open J seats by checking ExpertFlyer. It worked for me until February.

I see this problem may be only applied to segment between TPE and North America. I tried SAUA on EVA-operated TPE-HKG segment (Y class) and had no problem to see upgrade was possible.

Maybe the flight had no seats for SAUA. Maybe it was a new IT bug introduced in February.

kyle10070

Hello there ,thank you I have been trying everyday but so far same error comes, I guess it is the system breaks down and it is not fixed yet hopefully it can get fixed soon !

Hello Sfo3388 , have you get this error thing fixed ? I have been trying contact United but seems like nothing helped should I wait a few months and try again or should I just refund and go to United upgrade waitlist lol I really do not want to be jammed in economy for 14 hours ,hopefully this bug will be fixed soon !
thank you for replying !and the post you share it to me is very helpful ,I just read then all !

dkc192

FWIW, it appears that fare classes M, A, H, and S are no longer upgradable using UA or non-TK *A miles.

It also appears that UA has redesigned the *A upgrade info page on its website, and in doing so omitted the fact (intentionally or not) that Y and B are upgradable on all airlines. The table lists additional upgradable fare classes by airline, and you can see that TK was in there with M, A, H, and S but is now down to just Y and B.

sfo3388

Please check the update (Star Alliance Upgrade Award | United Airlines).

B-class EVA ticket is no longer eligible for Star Alliance Upgrade. K class (the most expensive PE class) only.

mang0

This is a huge bummer. Been pulling back a lot of these lately. They changed Turkish Airlines upgradeable fare classes a few months ago, and now Eva.

WineCountryUA

I think the table needs some work, There are carriers with some economy fares but Y&B are missing. The old table had a generic Y&B at the top but it is missing from the new table
TK is also restricting upgrades to just the top two economy fares.

Others have appeared to strip out lower fares.

It appears the partners are restricting this program.

dkc192

I'm almost certain this is not true, at least policy-wise. There used to be a statement saying that Y and B classes are upgradable on all *A airlines at the top of the table. The table merely lists additional fare classes that are upgradable on certain airlines. For example, it would be very strange if M and U (lower than Y and B) were upgradable on LH but not Y and B.

mang0

Someone try it and let us know! :P
It is interesting though, because they specifically list Y/B in the table for Turkish Airlines. Rather than a generic blanket Y/B statement.

dkc192

Yeah, I think that's a holdover from when TK belonged in the table because M, A, H, and S were also upgradable. Now that those classes aren't upgradable, they should just delete TK from the table when they fix the website to add a blanket statement that Y and B are upgradable on all *A airlines.

sfo3388

Can't speak for LH. I have been buying B-class EVA tickets and using UA miles to upgrade to J for years. Starting February this year, I no longer can do it. (Did it successfully in January.)

It is not just me. Please see post #330 and #333.

Under the new table, for most *A partners, you need to buy the most expensive PE ticket to upgrade to J.

Unless the table should have included Y/B eligibility and United IT interpreted the rule incorrectly, at least for EVA.

dkc192

This is the point I'm trying to make. There's no way M/U (which are cheaper than Y/B) are upgradable on LH/LX but Y/B are not.