Last edit by: WineCountryUA
UA and Hawaiian Air (HA) will interline bags.
When checking-in with HA, no UA elite / credit card bag waivers will be recognized. Bag allowance will be based on ticket rules.
HA's policy on inter-island / Neighbor Island flights is no free bags in economy.
When checking-in with HA, no UA elite / credit card bag waivers will be recognized. Bag allowance will be based on ticket rules.
HA's policy on inter-island / Neighbor Island flights is no free bags in economy.
United & Hawaiian Airlines: Interlining bags, bag fees & other connecting experiences
#31
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
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There you go...
NickP 1k's got the examples. Each check-in and submission of luggage is followed by boarding of the "first" carrier. At each check-in, the first carrier defines the baggage policy.
#32
Join Date: Oct 2012
Location: BOS
Programs: MP,MR Silver,Avis
Posts: 848
For reservations connecting with other airlines, the baggage fees and rules of the first carrier applies throughout the itinerary. For example, if you are traveling round trip from Honolulu, Hawaii to Austin, Texas, and connecting from Hawaiian Airlines to United Airlines, Hawaiian Airlines baggage fees and rules would apply both ways.
#33
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Implicit in the quote you posted is that it is a Hwaiian-issued ticket. as marketing carrier, they have opted to collect baggage fes both ways for a Hawaiian Air flight originating in HNL. If you look a little farther, you'll see that Hawaiian may not accord passengers the same baggage fee exemptions doled out by their partners. To make ot simple, just read it as "if you're checking in for a Hawaiian -operated flight, UA's frequent flyer baggage fee waiver does not apply. Hawaiian will collect, no matter how you decide to misread their rules.
#34
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
Before the changes, you were spot on. Though Hawaiian seems to be doing it however they want to.
Some of the rules were delayed, but I'm not sure for how long. The main thing was that they expected all carriers to clearly display all baggage fees that pax would be liable for, regardless of codeshare operations, etc. Also, there were significant carrier rules that were in direct conflict with first carrier rules.
-David
Last edited by LIH Prem; Oct 14, 2012 at 5:01 am
#35
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Location: Honolulu Harbor
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Didn't want to, but did it...
I believe you are still quoting old rules before the DOT made changes to the rules this year.
Before the changes, you were spot on. Though Hawaiian seems to be doing it however they want to.
Some of the rules were delayed, but I'm not sure for how long. The main thing was that they expected all carriers to clearly display all baggage fees that pax would be liable for, regardless of codeshare operations, etc. Also, there were significant carrier rules that were in direct conflict with first carrier rules.
-David
Before the changes, you were spot on. Though Hawaiian seems to be doing it however they want to.
Some of the rules were delayed, but I'm not sure for how long. The main thing was that they expected all carriers to clearly display all baggage fees that pax would be liable for, regardless of codeshare operations, etc. Also, there were significant carrier rules that were in direct conflict with first carrier rules.
-David
#37
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
#38
Join Date: May 2012
Location: Colorado
Programs: UA 2.5MM, 1K
Posts: 4
In two separate conversations with the 1K line, United stated quite clearly that it's the originating carrier of the entire itinerary, not of an individual leg of the itinerary. Of course that's their interpretation which may not be quite the same as Hawaiian's interpretation. However, I can add that the complaint that I filed with DOT here:
http://www.dot.gov/individuals/air-c...t-comment-form
was sent the very next day to Hawaiian. I take that as a sign that the DOT agreed with the entire itinerary and not the individual leg interpretation.
In any case, it does seem to be a significant source of revenue for Hawaiian -- and one that they are not likely to change w/o more input from the DOT. Here may be a chance for FT members to encourage the DOT to help get things straightened out.
http://www.dot.gov/individuals/air-c...t-comment-form
was sent the very next day to Hawaiian. I take that as a sign that the DOT agreed with the entire itinerary and not the individual leg interpretation.
In any case, it does seem to be a significant source of revenue for Hawaiian -- and one that they are not likely to change w/o more input from the DOT. Here may be a chance for FT members to encourage the DOT to help get things straightened out.
#39
Join Date: Aug 2008
Posts: 98
I just went through the DOT's Federal Register posting of. The baggage rule. The implementation of "first carrier" determining baggage fees clearly is at each check-in of baggage. It basically says UA's policy would apply at a UA check-in counter, and a HA policy would apply at a Hawaiian counter. The rule prohibits, say, Hawaiian Air charging for the second leg of a UA to HA LAX/HNL/OGG trip. On the other hand, HA can apply their policy, collect $25 for a bag on the return trip. The UA elite status means nothing because Hawaiian policy does not recognize that status as a means of avoiding bag charges. People are looking at the rule and misinterpreting "itinieries" as meaning everything on their itinieries vs the DOT's use of "itinieries" as being a chain of flights/bag possession after check-in. Once the passenger receives his bag in Maui, the chain of possession is done. A new one starts at the next check-in. Collection of $25 by Hawaiian is certainly not contrary to the rule. According to the rule, the marketing carrier must disclose on the first page prices are presented a clear disclosure of any fees that may ultimately be due. Ponce has zero argument against HA, but may have a gripe w/ UA.
#40
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,308
Does anyone have recent experience to comment on? I realize that it sounds like it's your luck with the check-in agent. But if I go by the supposed "rules" - how do you think this will pan out? If I'm KOA-HNL-EWR (HA--> UA) would I be charged the $17 inter-island fee or the $25 North America Fee? I'm guessing maybe, if they check my bags all the way through so we don't have to collect & re-check in HNL then they could, theoretically charge $25?
If your flights are on separate itineraries, they may not check your bags through. Then it would be just $17, and the entire baggage/security/recheck dance in HNL.
-David
#41
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
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Does anyone have recent experience to comment on? I realize that it sounds like it's your luck with the check-in agent. But if I go by the supposed "rules" - how do you think this will pan out? If I'm KOA-HNL-EWR (HA--> UA) would I be charged the $17 inter-island fee or the $25 North America Fee? I'm guessing maybe, if they check my bags all the way through so we don't have to collect & re-check in HNL then they could, theoretically charge $25?
#42
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Join Date: Sep 2003
Location: Honolulu Harbor
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So, to be clear, the ticket was issued by UA as the marketing carrier and the first flight was Hawaiian-operated with a UA code share flight number? Did UA list baggage charge as $0? Did it mention anywhere about potential baggage charges at Hawaiian check-in?
#43
Join Date: May 2005
Location: Suburbia :rolleyes:
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And everything I mentioned above is regardless of whether or not it's a single ticket connecting to a UA flight, two separate itineraries, etc.
#44
Join Date: Oct 2009
Location: ORD
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Data point:
I purchased the following itinerary from united.com: ORD-HNL-OGG-HNL-ORD
At OGG, HA charged a $25 bag fee for the return, despite my UA itinerary explicitly stating $0 for the first bag.
I contacted HA for a refund (providing them with clear documentation), and was denied for the following reason: "The "first marketing carrier" policy applies to the actual baggage policy of the carrier and does not apply to the free baggage allowance offered to its' elite members."
I followed up the response with text from Regs 399.87 and 399.85 (the primary basis for my complaint), and additionally, disputed that UA's "actual baggage policy" is separate from their "free bag allowance". I believe that since UA's baggage policy is published and administered together with certain elite benefits, the elite benefits are not separable from the policy. If they are separable, then the top-down argument could be made that the "actual baggage policy" is to not charge, and fees begin and are increased for lesser- and non-elites.
I'm awaiting a response, and plan to file a DOT complaint if a full refund is not issued.
I am empathetic to HA's case, and my complaint is not on the basis of whether I believe it's conceptually right or wrong to charge the fee, but rather that it's against the rules. Does HA even have the capability to see what baggage fees are on an individual basis?
I purchased the following itinerary from united.com: ORD-HNL-OGG-HNL-ORD
At OGG, HA charged a $25 bag fee for the return, despite my UA itinerary explicitly stating $0 for the first bag.
I contacted HA for a refund (providing them with clear documentation), and was denied for the following reason: "The "first marketing carrier" policy applies to the actual baggage policy of the carrier and does not apply to the free baggage allowance offered to its' elite members."
I followed up the response with text from Regs 399.87 and 399.85 (the primary basis for my complaint), and additionally, disputed that UA's "actual baggage policy" is separate from their "free bag allowance". I believe that since UA's baggage policy is published and administered together with certain elite benefits, the elite benefits are not separable from the policy. If they are separable, then the top-down argument could be made that the "actual baggage policy" is to not charge, and fees begin and are increased for lesser- and non-elites.
I'm awaiting a response, and plan to file a DOT complaint if a full refund is not issued.
I am empathetic to HA's case, and my complaint is not on the basis of whether I believe it's conceptually right or wrong to charge the fee, but rather that it's against the rules. Does HA even have the capability to see what baggage fees are on an individual basis?
#45
 
Join Date: Nov 2000
Location: Upcountry Maui, HI
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