Last edit by: WineCountryUA
UA and Hawaiian Air (HA) will interline bags.
When checking-in with HA, no UA elite / credit card bag waivers will be recognized. Bag allowance will be based on ticket rules.
HA's policy on inter-island / Neighbor Island flights is no free bags in economy.
When checking-in with HA, no UA elite / credit card bag waivers will be recognized. Bag allowance will be based on ticket rules.
HA's policy on inter-island / Neighbor Island flights is no free bags in economy.
United & Hawaiian Airlines: Interlining bags, bag fees & other connecting experiences
#361
Join Date: Mar 2005
Posts: 233
If you check in online w/HA, HA no longer provides a United BP, just a page that has your UA flight info on it (although they do check you in to your United flight in the background). Your boarding pass will, however, appear in the United app soon after check-in with HA or you can get a BP from a UA agent at gate (no need to go out through security). Not sure if in-person check-in w/ HA gets you a UA BP because I never check a bag.
Last edited by mathprof; Mar 24, 2020 at 5:30 am
#362
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
Glad to hear the BP appears in the app now. Last time I went through this, I had to physically check in with UA after first segment on HA. Asked why they was necessary and was sent an email from an ignorant rep who said that HA "never" gave UA BPs. Sent an attachment proving otherwise with a polite note (didn't ask but was hoping for a few miles) but didn't get an acknowledgement of or apology for their mistake, and of course no apology for effectively calling me a liar.
#363
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 482
I have never been excited to be going home.
As a refresher, I are are flying OGG to HNL to ORD. I obtained the ticket from United after United cancelled my direct flight from OGG -ORD. I had purchased a First class return ticket. The revised return flight was actually ticketed as economy (OGG to HNL) because there was no availability on HA First Class on the first leg. Then First on United from HNL to OGG a flat lay down red eye.
Everyone had me prepared for what was likely to happen, and I thought I would share my experience.
I checked in at OGG this morning. I was not surprised when they charged me for my luggage. I challenged him mildly, by acting surprised reminding him that I was flying First Class on the next leg. But as people stated the Ticket Agent stated that I was not in First on the Hawaiian leg. I just paid the fee and I will request a refund from United. I saved a screenshot on the luggage charges, when you purchase a ticket that stated $0. If you try to purchased a ticket on United from OGG to HNL to ORD, it clearly states that there is not luggage charge in First.
HA was able to check my luggage to ORD and printed out two boarding passes including the United one from HNL to ORD. So perhaps HA has modified this process?
The flight OGG to HNL was quick with no very many passengers.
Personally I think the HA policy is BS especially for about a 20 minute flight. Maybe a problem on the United Website?
I am now waiting for my United HNL to ORD flight. As expected the airport does is not busy at all. Trying to keep my social distance as much as possible.
Thank you for the assistance.
As a refresher, I are are flying OGG to HNL to ORD. I obtained the ticket from United after United cancelled my direct flight from OGG -ORD. I had purchased a First class return ticket. The revised return flight was actually ticketed as economy (OGG to HNL) because there was no availability on HA First Class on the first leg. Then First on United from HNL to OGG a flat lay down red eye.
Everyone had me prepared for what was likely to happen, and I thought I would share my experience.
I checked in at OGG this morning. I was not surprised when they charged me for my luggage. I challenged him mildly, by acting surprised reminding him that I was flying First Class on the next leg. But as people stated the Ticket Agent stated that I was not in First on the Hawaiian leg. I just paid the fee and I will request a refund from United. I saved a screenshot on the luggage charges, when you purchase a ticket that stated $0. If you try to purchased a ticket on United from OGG to HNL to ORD, it clearly states that there is not luggage charge in First.
HA was able to check my luggage to ORD and printed out two boarding passes including the United one from HNL to ORD. So perhaps HA has modified this process?
The flight OGG to HNL was quick with no very many passengers.
Personally I think the HA policy is BS especially for about a 20 minute flight. Maybe a problem on the United Website?
I am now waiting for my United HNL to ORD flight. As expected the airport does is not busy at all. Trying to keep my social distance as much as possible.
Thank you for the assistance.
#364
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 14,993
#365
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
To the last person, you didn’t fly OGG-HNL in first, even then, you wouldn’t likely have been allowed 3-70lb bags.
Last edited by WineCountryUA; Mar 26, 2020 at 10:08 am Reason: Discuss the issue, not the poster(s)
#366
Join Date: May 2009
Location: Mundelein, Il
Programs: Executive Platinum
Posts: 482
This is what United.com says about the baggage fees when booking my particular flight.
United has started serving all First Class drinks in the small plastic cups, just to be safe.
#367
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Send your receipt from Hawaiian and your receipt from United to United for reimbursement. Hawaiian, for as long as I remember, does not honor the United ticket receipt and always collects the interisland bag fee - it doesn't matter if you are elite or connecting to F
#368
Join Date: Jan 2005
Posts: 925
Will United Interline My Baggage?
I booked a flight to HNL on United. My final destination is KOA but it was cheaper to book the HNL-KOA leg via Hawaiian Airlines. I know if I just book through Hawaiian I will have to retrieve my bags inHNL and re-check in for my flight to KOA.
However, for 7500 UA miles I can book the same HNL-KOA flight.
If I do this will (1) United interline my baggage and (2) I avoid Hawaiian baggage fees?
Mahalo
However, for 7500 UA miles I can book the same HNL-KOA flight.
If I do this will (1) United interline my baggage and (2) I avoid Hawaiian baggage fees?
Mahalo
#369
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,350
#370
Join Date: Jun 2014
Programs: UA MM
Posts: 4,103
You can ask, but the official policy is that UA will not interline onto a non-*A airline. Ticket stock doesn't make a difference. UA Bag Interlining If Separate Tix with *A Partners (YES) & Non *A Partners (NO)
#371
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,760
#372
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,648
Not to mention and this very thread details this, but your UA status is worthless on HA, bag fees will apply unless it was booked as one ticket and only with UA as your first flight.
Last edited by WineCountryUA; Jul 21, 2020 at 10:48 am Reason: Removed OT content
#373
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
Last edited by WineCountryUA; Jul 21, 2020 at 10:48 am Reason: Removed response to deleted content
#374
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,760
Let's get back to HA bag interline issue and use one of the dozen other Hawaii threads for quarantine discussions.
WineCountryUA
UA coModerator
WineCountryUA
UA coModerator
#375
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,172
I booked a flight to HNL on United. My final destination is KOA but it was cheaper to book the HNL-KOA leg via Hawaiian Airlines. I know if I just book through Hawaiian I will have to retrieve my bags inHNL and re-check in for my flight to KOA.
However, for 7500 UA miles I can book the same HNL-KOA flight.
If I do this will (1) United interline my baggage and (2) I avoid Hawaiian baggage fees?
Mahalo
However, for 7500 UA miles I can book the same HNL-KOA flight.
If I do this will (1) United interline my baggage and (2) I avoid Hawaiian baggage fees?
Mahalo