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United & Hawaiian Airlines: Interlining bags, bag fees & other connecting experiences

United & Hawaiian Airlines: Interlining bags, bag fees & other connecting experiences

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Old Dec 25, 18, 4:09 am   -   Wikipost
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Last edit by: WineCountryUA
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UA and Hawaiian Air (HA) will interline bags.

When checking-in with HA, no UA elite / credit card bag waivers will be recognized. Bag allowance will be based on ticket rules.

HA's policy on inter-island / Neighbor Island flights is no free bags in economy.
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Old Mar 24, 20, 4:38 am
  #361  
 
Join Date: Mar 2005
Posts: 166
Originally Posted by IAH-OIL-TRASH View Post
If you check in online w/HA, HA no longer provides a United BP, just a page that has your UA flight info on it (although they do check you in to your United flight in the background). Your boarding pass will, however, appear in the United app soon after check-in with HA or you can get a BP from a UA agent at gate (no need to go out through security). Not sure if in-person check-in w/ HA gets you a UA BP because I never check a bag.
Glad to hear the BP appears in the app now. Last time I went through this, I had to physically check in with UA after first segment on HA. Asked why they was necessary and was sent an email from an ignorant rep who said that HA "never" gave UA BPs. Sent an attachment proving otherwise with a polite note (didn't ask but was hoping for a few miles) but didn't get an acknowledgement of or apology for their mistake, and of course no apology for effectively calling me a liar.

Last edited by mathprof; Mar 24, 20 at 5:30 am
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Old Mar 24, 20, 9:33 am
  #362  
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Originally Posted by mathprof View Post
Glad to hear the BP appears in the app now. Last time I went through this, I had to physically check in with UA after first segment on HA. Asked why they was necessary and was sent an email from an ignorant rep who said that HA "never" gave UA BPs. Sent an attachment proving otherwise with a polite note (didn't ask but was hoping for a few miles) but didn't get an acknowledgement of or apology for their mistake, and of course no apology for effectively calling me a liar.
You're right, at one time HA did provide UA BPs for connecting flights, but that stopped maybe two years ago or so. I would usually have time to visit UC before a mainland flight and the agents there always seemed to swap it for a UA-printed BP for whatever reason. Getting the BP on the app is helpful if one is fortunate in timing and access privileges to visit the ANA lounge - no need to get BP from UA agent and backtrack to lounge.
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Old Mar 25, 20, 6:31 pm
  #363  
 
Join Date: May 2009
Location: Mundelein, Il
Programs: AA Platium
Posts: 408
I have never been excited to be going home.

As a refresher, I are are flying OGG to HNL to ORD. I obtained the ticket from United after United cancelled my direct flight from OGG -ORD. I had purchased a First class return ticket. The revised return flight was actually ticketed as economy (OGG to HNL) because there was no availability on HA First Class on the first leg. Then First on United from HNL to OGG a flat lay down red eye.
Everyone had me prepared for what was likely to happen, and I thought I would share my experience.
I checked in at OGG this morning. I was not surprised when they charged me for my luggage. I challenged him mildly, by acting surprised reminding him that I was flying First Class on the next leg. But as people stated the Ticket Agent stated that I was not in First on the Hawaiian leg. I just paid the fee and I will request a refund from United. I saved a screenshot on the luggage charges, when you purchase a ticket that stated $0. If you try to purchased a ticket on United from OGG to HNL to ORD, it clearly states that there is not luggage charge in First.

HA was able to check my luggage to ORD and printed out two boarding passes including the United one from HNL to ORD. So perhaps HA has modified this process?

The flight OGG to HNL was quick with no very many passengers.

Personally I think the HA policy is BS especially for about a 20 minute flight. Maybe a problem on the United Website?

I am now waiting for my United HNL to ORD flight. As expected the airport does is not busy at all. Trying to keep my social distance as much as possible.

Thank you for the assistance.
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Old Mar 25, 20, 8:39 pm
  #364  
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Originally Posted by jagoffee View Post
...HA was able to check my luggage to ORD and printed out two boarding passes including the United one from HNL to ORD. So perhaps HA has modified this process?....
Looks like one can get boarding pass from HA when you check in at the airport, but not online.
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Old Mar 26, 20, 2:58 am
  #365  
 
Join Date: Nov 2007
Location: Maui
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 2,847
To the last person, you didn’t fly OGG-HNL in first, even then, you wouldn’t likely have been allowed 3-70lb bags.

Last edited by WineCountryUA; Mar 26, 20 at 10:08 am Reason: Discuss the issue, not the poster(s)
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Old Mar 26, 20, 1:06 pm
  #366  
 
Join Date: May 2009
Location: Mundelein, Il
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Originally Posted by COSPILOT View Post
To the last person, you didn’t fly OGG-HNL in first, even then, you wouldn’t likely have been allowed 3-70lb bags.
two 70 lbs bags? Or just two 50 lbs bag for HA First Class?



This is what United.com says about the baggage fees when booking my particular flight.

United has started serving all First Class drinks in the small plastic cups, just to be safe.
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Old Mar 26, 20, 1:20 pm
  #367  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
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Originally Posted by jagoffee View Post

This is what United.com says about the baggage fees when booking my particular flight.
Send your receipt from Hawaiian and your receipt from United to United for reimbursement. Hawaiian, for as long as I remember, does not honor the United ticket receipt and always collects the interisland bag fee - it doesn't matter if you are elite or connecting to F
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