The stupid PNR auto-splitting at T-24 needs to stop
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#91
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 816
Made me laugh out loud. Ya just got to laugh at some of this stuff. Truths are stranger than fiction sometimes.
#92
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
Not just IRROPS, but also aircraft changes. I swear, if my family and I get "scattered" all over a plane due to IRROPS or an aircraft change, when seats together have been booked, I'll go "United" on someone. You can screw with me a little more when I am flying alone on business, but when it comes to time with my family, that time together is sacrosanct. I'm not sure I could any more PO'd than I am today, but that would do it.
I haven't been involved in many plane swaps, but this is a perfect case as well.
I obviously think UA should have chosen a computer system that can handle more than a single passenger in relation to upgrades, but evidently their decision was to goto SHARES.
That said, given UA's obvious poor choice on systems and technology in general, it does not give them permission to lie about how they handle upgrades with companions.
UA simply does not tell the truth on how it handles these upgrades, end of story.
-jeremy
#94
Original Member, Ambassador: External Miles and Points Resources
Join Date: May 1998
Location: Digital Nomad Wandering the Earth
Programs: UA 1K/MM refugee to cheapest business class fare, SPG Lifetime Plat, CBP Global Entry, #datelife
Posts: 51,858
You can avoid splitting during OLCI. But you must play VERY close attention when checking in online, and untoggle the suggestion assumed by the software to split that appears at some point during check in.
#95
Join Date: Jun 2003
Location: SEA
Programs: UA 1P, SPG Plat
Posts: 161
Mobile check in splitting PNRs without me asking for it?
I checked into a flight with the mobile app for SEA-SFO (upgrades already cleared) with a companion on the same PNR. After I was done with the checkin, I noticed that there were two PNRs. Since the companion is GM, now the companion can't get upgraded in my upgrade window.
There was a question about upgrades, to which I unchecked the box. Perhaps I chose the wrong option.
Web support and reservations spent a bit of time trying to fix it, but to no avail.
Just an FYI that the mobile app may be doing something odd--web check in may be the right way to go.
There was a question about upgrades, to which I unchecked the box. Perhaps I chose the wrong option.
Web support and reservations spent a bit of time trying to fix it, but to no avail.
Just an FYI that the mobile app may be doing something odd--web check in may be the right way to go.
#96
Join Date: Nov 2011
Location: ORD/SFO
Programs: UA 1K (pmua), Hhonors Gold
Posts: 51
Sadly this is a well known and incredibly frustrating problem. IMO, it should be the highest priority to fix (above mileage posting issues and the like). It isn't just limited to mobile checkin.
You can find details in http://www.flyertalk.com/forum/unite...eeds-stop.html
You can find details in http://www.flyertalk.com/forum/unite...eeds-stop.html
#97
Join Date: Jun 2003
Location: SEA
Programs: UA 1P, SPG Plat
Posts: 161
Now I see. I don't know how the OnePass people learned all of the issues in their system...and I'm sure the OnePass folks think the same about (old) Mileage Plus.
1-star ratings of their app in your favorite app store of choice may help prioritize this bug.
1-star ratings of their app in your favorite app store of choice may help prioritize this bug.
Last edited by slimothy; Apr 20, 12 at 11:19 am Reason: missed a few words
#98
Join Date: Oct 2007
Location: Chicago - NYC - Naples
Programs: UA 1K, Hyatt Explorist, Hilton Diamond, Marriott Plat, Amex Plat
Posts: 279
Perfect example: have a RT flight with no-status companion on same PNR. Got an email 2 days out that I had been upgraded (no mention of companion) on the outbound flight. Went on-line and it let me select FC seats for both of us. Cool.
Check in for the flight today and boom...splits us into two PNRs. The outbound still has us in the FC seats, but my question is: does the system know that she should be on the upgrade list for the return on MY status? Or is she basically on her own for the return half of the RT flight?
This whole merger process has been frustrating to say the least...
Check in for the flight today and boom...splits us into two PNRs. The outbound still has us in the FC seats, but my question is: does the system know that she should be on the upgrade list for the return on MY status? Or is she basically on her own for the return half of the RT flight?
This whole merger process has been frustrating to say the least...
#99
Join Date: Jan 2005
Location: DEN
Programs: UA 1K, once-upon-a-time NW Gold, BMI Gold, Hyatt Diamond, SPG Gold
Posts: 6,249
Pathetic SHARES auto-rebook engine.... and splitting itineraries
Or, the pundit(s) around here say that you should explain to the Skywest employees manning the counter that you don't want them to split your itin. As though they'll have any idea what that means.....

#101
FlyerTalk Evangelist
Join Date: Oct 2006
Location: CVG
Programs: UA Silver, AA, DL, Marriott Silver
Posts: 12,085
No - won't be on list. Yes, she'll be on own. You can add her as your companion at the airport to get her on the list though.
Last edited by Xyzzy; Apr 20, 12 at 1:40 pm Reason: Fixed UBB code
#102
Join Date: Aug 2000
Programs: UA MM, DL MM
Posts: 95
What a mess. On a flight yesterday from ABQ to IND via DEN, the system split our reservation and upgraded me (plat.) on the DEN/IND leg while leaving my wife (GM) in coach (ABQ/DEN was a one-class EMB145). It was the return and I had selected auto check-in, not knowing about this problem. Of course, my original seat disappeared immediately. When I asked at the ticket counter in ABQ to be moved back to coach, the agent began berating me for not understanding that this was "the way upgrades have always been handled." A woman checking in at the next kiosk actually defended me to the agent, explaining that the same thing had happened to her and her husband, and it was NOT the way it used to work.
Anyway, that's not the point :-). What I noticed on my way to the gate was that my wife had lost her seat assignment next to me in the exit row on the ABQ/DEN flight and had been moved to the last row. My guess is that when the reservation was split, the system concluded she was ineligible to sit in the exit row and moved her. The flight was overbooked, but the agent at the gate said she would do what she could, and called me up just before boarding to hand me a new boarding pass -- next to my wife in row 19.
So beware -- this mess of a system can also result in you losing seating assignments on flights without a first class cabin!
Anyway, that's not the point :-). What I noticed on my way to the gate was that my wife had lost her seat assignment next to me in the exit row on the ABQ/DEN flight and had been moved to the last row. My guess is that when the reservation was split, the system concluded she was ineligible to sit in the exit row and moved her. The flight was overbooked, but the agent at the gate said she would do what she could, and called me up just before boarding to hand me a new boarding pass -- next to my wife in row 19.
So beware -- this mess of a system can also result in you losing seating assignments on flights without a first class cabin!
#103
Join Date: Oct 2003
Location: CLE
Programs: UA Gold, OZ silver,
Posts: 552
So just to confirm what I have been reading here:
If I am traveling with my wife and daughter that have no status I should not have to worry about the split since there are 3 on the same PNR correct?
This is a reward ticket booked in Dec 2011.
If I am traveling with my wife and daughter that have no status I should not have to worry about the split since there are 3 on the same PNR correct?
This is a reward ticket booked in Dec 2011.
#104
Original Member, Ambassador: External Miles and Points Resources
Join Date: May 1998
Location: Digital Nomad Wandering the Earth
Programs: UA 1K/MM refugee to cheapest business class fare, SPG Lifetime Plat, CBP Global Entry, #datelife
Posts: 51,858
I wish I could be more specific...
But when I was doing OLCI for my wife and I last week, somewhere among the questions 'do you want to buy miles, do you want to check luggage, do you want to do auto check-in for your return, do you want to buy blah, blah, blah' there was a question: 'do you want to maximizes your upgrade chances? This means your reservations may be split' or something to that effect. It was already toggled/checked to 'yes.'
I roared past it without thinking about it, and when the OLCI was finished there were two PNRs.
So the key is to answer that question correctly to avoid having the PNRs split....
Hope that helps!
#105
Join Date: Aug 2007
Programs: UA - GENERAL MEMBER, DL - GENERAL MEMBER, etc.
Posts: 173
Fun fun
Due to the recent lack of travel requirements by my company and no personal travel (since Dec) due to the preparation for and birth of our new son!
I was kind of missing it, but honestly it seems like all this merger stuff has gone about as well as the launch of Crystal Pepsi. So maybe not having to deal with COUA or whatever we're calling it nowadays has been a privilege?
ANYWAY, I'd like to ask your advice on two things in the context of keeping the family seated TOGETHER.
1. We've got a flight scheduled DEN-DTW in mid-June. We're both on the same PNR. Equipment in CRJ-700. I'm 1P and my wife is GM. The baby will travel on our lap. Best advice to prevent a UDU for me?
2. We're traveling to SOF in August. Baby has an infant ticket (for int'l travel) attached to my rev ticket. Legs are DEN-IAD-MUC-SOF and back the same routing. My wife is on an award ticket. So our PNR's are actually already "split". Any advice on this situation?
I was kind of missing it, but honestly it seems like all this merger stuff has gone about as well as the launch of Crystal Pepsi. So maybe not having to deal with COUA or whatever we're calling it nowadays has been a privilege?
ANYWAY, I'd like to ask your advice on two things in the context of keeping the family seated TOGETHER.
1. We've got a flight scheduled DEN-DTW in mid-June. We're both on the same PNR. Equipment in CRJ-700. I'm 1P and my wife is GM. The baby will travel on our lap. Best advice to prevent a UDU for me?
2. We're traveling to SOF in August. Baby has an infant ticket (for int'l travel) attached to my rev ticket. Legs are DEN-IAD-MUC-SOF and back the same routing. My wife is on an award ticket. So our PNR's are actually already "split". Any advice on this situation?