Cancelled within 24 hours - where is the refund?
#16
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
If you booked using an outside agency or website like Orbitz or Expedia the 24 hour cancellation rule does not apply (at least you can't cancel directly with United..you might be able to via the other agency).
#17
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,567
#19
Join Date: Feb 2012
Location: SJC
Programs: UA, WN, HH
Posts: 27
One time I cancelled online and they had a glitch where the system mistakenly thought I cancelled past 24 hours (it was probably around 21/22 hours). So make sure that the PNR goes under the "Cancelled" Tab and not the "Inactive" one when viewing reservations.
I called them to sort things out and the agent used the timestamp details to determine I did cancel less than 24 hours.
I called them to sort things out and the agent used the timestamp details to determine I did cancel less than 24 hours.
#20
Join Date: Nov 2007
Posts: 232
One time I cancelled online and they had a glitch where the system mistakenly thought I cancelled past 24 hours (it was probably around 21/22 hours). So make sure that the PNR goes under the "Cancelled" Tab and not the "Inactive" one when viewing reservations.
I called them to sort things out and the agent used the timestamp details to determine I did cancel less than 24 hours.
I called them to sort things out and the agent used the timestamp details to determine I did cancel less than 24 hours.
#22
Join Date: Feb 2008
Location: SFO/SJC
Programs: UA 1K, NW forever
Posts: 1,390
#23
Join Date: Sep 2003
Location: PVG
Programs: UA 1K
Posts: 240
This is not within 24 hours but was for a fully refundable Y ticket.
Another
#24
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,772
#25
Join Date: Jan 2007
Location: NYC and London
Programs: UA 1K; Avis Preferred; PriorityClub Gold; nada anywhere else
Posts: 243
#27
Join Date: Dec 2002
Location: AA Gold/Million Miler,DL dirt,UA1K/Million Miler;Honors Silver,Marriott Gold;Avis Preferred,Hertz Prez Circle, Nat'l Exec Elite
Posts: 1,428
Award ticket refund initiated today stated "payment refunded to CC may take up to 7 days, miles re-deposited up to 14".
#28
Join Date: Nov 2011
Location: YUL
Programs: UA 1K, MR Bonvoy Bonzaiiiii, National EE
Posts: 622
Anybody have trouble again with this lately?
I booked two tickets on the same day, one award reservation and one $$ reservation, and then cancelled the two of them within 24 hours online. The charges for both flights did post as transactions to my United CC. When I refunded the points reservation, I got the points back immediately and the $10 in fees or so came back the next week. However, I never got the $$ back from the $1000+ ticket.
I called the 1K desk and the rep told me it was never actually charged. Uhh, yes it was, are you calling me a liar?! He said the charge should have never gone through, as the reservation was never even ticketed. So, he instructed me to put in a refund request on United.com/refund - he said it cannot be done over the phone.... is that true?
Either way, I'll give them a week and then dispute with Chase, as the bill is due on the 24th and I'm not about to start bankrolling United.
I booked two tickets on the same day, one award reservation and one $$ reservation, and then cancelled the two of them within 24 hours online. The charges for both flights did post as transactions to my United CC. When I refunded the points reservation, I got the points back immediately and the $10 in fees or so came back the next week. However, I never got the $$ back from the $1000+ ticket.
I called the 1K desk and the rep told me it was never actually charged. Uhh, yes it was, are you calling me a liar?! He said the charge should have never gone through, as the reservation was never even ticketed. So, he instructed me to put in a refund request on United.com/refund - he said it cannot be done over the phone.... is that true?
Either way, I'll give them a week and then dispute with Chase, as the bill is due on the 24th and I'm not about to start bankrolling United.
#29
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,113
Mine was on inactive list in my profile
After reading this thread I checked my recent cancel. It was inactive rather than canceled. I called the 1k line and the kind rep said yes it was canceled but refund was not initiated. She did it for me and said it would take a few days and said this had been happening recently. It was a K fare booked and canceled 20 hours after purchase.