Mar 6, 2014, 12:40 pm
Last edit by: Billiken
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to day of departure downgrades.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if customer receives downgrade comp in addition to the ETC provided at the airport."
With thanks to Billiken for the original post.
UPDATED 15-FEB-2015 by Billiken
Downgraded from First/Business Class on United(Questions,Compensation, etc.)[ARCHIVE]
Mar 30, 2012, 1:03 pm
#46
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
How about they research EVERYTHING that is screwed up?
I can guarantee you right now, as has been posted a zillion times since 3/3, that absolutely nothing is going to be done to rectify this upgrade problem. As long as they are making money selling tod's it doesn't matter if you're the Pope, your a$$ is in the back if they can squeeze a few extra Lira out of a Pizano!
Hand wringing and hoping and praying that they get this straightened out very soon is nothing but wishful thinking, and a complete waste of everyone's time. Believing that any supervisor knows what is occurring when they tell you that it ain't supposed to work this way and we're looking into it, is just plain and simple minded, naive, sheep following one another down the jetway.
I can guarantee you right now, as has been posted a zillion times since 3/3, that absolutely nothing is going to be done to rectify this upgrade problem. As long as they are making money selling tod's it doesn't matter if you're the Pope, your a$$ is in the back if they can squeeze a few extra Lira out of a Pizano!
Hand wringing and hoping and praying that they get this straightened out very soon is nothing but wishful thinking, and a complete waste of everyone's time. Believing that any supervisor knows what is occurring when they tell you that it ain't supposed to work this way and we're looking into it, is just plain and simple minded, naive, sheep following one another down the jetway.
Mar 30, 2012, 1:05 pm
#47
Join Date: Jun 2006
Location: TX
Programs: UA mm, Marriott PLT, Hilton Dia
Posts: 580
Mar 30, 2012, 1:15 pm
#48
Join Date: Jan 2012
Posts: 59
As far as I can tell, TODs and advance cash upgrades are being offer ahead of and trump free upgrades, including to GS. I am a GS member and was offered a cash upgrade at booking and all F seats were available (7and 9) on my 2 flights. I looked at upgrading with miles or certificates and one flight was WL and the other had 2 seats.
In theory, at least according to UA Insider, TODs aren't even supposed to be offered if the number of elites on the WL >= number of open seats in F. In practice, of course, who knows. Status trumps fare class except for the highest coach fares, but even if people came in and bought such fares, you still shouldn't have been downgraded.
What I'm trying to figure out is how in the world F was oversold in the first place in the absence of a downgague situation. Was the previous flight cancelled?
When GS are getting downgraded, you know something is seriously, seriously wrong...
Mar 30, 2012, 1:18 pm
#49
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I can tell you without hyperbole if this happened to me as a Global Service that would be it for me with United unless my company forced me to stay. That kind of status should seemingly protect you from instances such as this.
Mar 30, 2012, 1:55 pm
#50
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,392
Seems really stupid for COdbaUA to just forcibly downgrade a GS (or paid F, or really anyone else) from the F cabin without soliciting volunteers from F.
Assuming I was on a CPU (which is most of the time), I would have been happy to take the downgrade in exchange for a $250 cert. Face it, COdbaUA was going to have to pay to downgrade someone, so they might as well do it to someone voluntarily, rather than to a GS to whom the cert probably means nothing.
But then again, I'm sure that SHARES is unable to do such a thing. It really seems like SHARES has pretty much replaced logic and reason at COdbaUA!
Assuming I was on a CPU (which is most of the time), I would have been happy to take the downgrade in exchange for a $250 cert. Face it, COdbaUA was going to have to pay to downgrade someone, so they might as well do it to someone voluntarily, rather than to a GS to whom the cert probably means nothing.
But then again, I'm sure that SHARES is unable to do such a thing. It really seems like SHARES has pretty much replaced logic and reason at COdbaUA!
Mar 30, 2012, 2:28 pm
#51
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
Would be curious to know your fare classes/fares paid. The fact that you had a lower buy-up than your husband makes me think the system was correctly offering you the upfare to M and your husband the upfare to (Y/B? or A since non-elite?) If that was the case, then this is good stuff as it's just UA allowing folks to buy-up to the lowest paid or up- fare available on the day of departure without paying a change fee
Mar 30, 2012, 2:47 pm
#52
Join Date: Jun 2006
Location: TX
Programs: UA mm, Marriott PLT, Hilton Dia
Posts: 580
Mar 30, 2012, 2:58 pm
#53
Join Date: Sep 2010
Location: Summit County UT
Programs: Delta PM Hilton Diamond Bonvoy Ti/LTP Hertz PC
Posts: 636
Mar 30, 2012, 3:46 pm
#54
Join Date: Jul 2006
Location: SEA & RDM
Programs: UA - 1MM, DL Diamond, AS MVP75, Marriott Titanium, Hilton Gold
Posts: 8,037
I thought you were saying they were buying up to a Y or B fare and then being upgrade. Sure...if they want to pay the fare difference to a paid First fare then I have no issue.
Mar 30, 2012, 3:48 pm
#55
Original Poster
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
I was in 5A. Could have been a FAM I guess. Didn't ask that specific question. I did however ask why the GA didn't ask for a volunteer to be bumped for $250 instead of forcing me to take it. She said that just wouldn't be practical since they're all boarded now. Sweet.
Mar 30, 2012, 3:54 pm
#56
Join Date: Nov 2011
Posts: 133
Saw similar-but-different case earlier this week - SAN-EWR, no aircraft change, GA came over the mike 10 minutes from boarding, stating there was an oversell in F... asking for 2 volunteers to downgrade, come to the podium, I have an offer for you. Never seen that one before... but it tells you how screwed up the reservation system actually is.
Mar 30, 2012, 3:55 pm
#57
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Not to excuse the GA's poor conduct at all, but I also wonder whether what she did might have been a byproduct of SHARES in more ways than one. That is, in addition to the likely automated system screw-up you encountered, whether SHARES made it tougher to handle something she previously would have easily managed.
Mar 30, 2012, 4:01 pm
#58
Join Date: Dec 2010
Location: ORD
Programs: UA 1K/MM, MC Life Plat, HH Gold
Posts: 722
Well that sheds a somewhat different light on the matter, kind of adding insult to injury. I wonder if you might have retained the F seat, via the computer or GA action, if you'd tried to board earlier.
Not to excuse the GA's poor conduct at all, but I also wonder whether what she did might have been a byproduct of SHARES in more ways than one. That is, in addition to the likely automated system screw-up you encountered, whether SHARES made it tougher to handle something she previously would have easily managed.
Not to excuse the GA's poor conduct at all, but I also wonder whether what she did might have been a byproduct of SHARES in more ways than one. That is, in addition to the likely automated system screw-up you encountered, whether SHARES made it tougher to handle something she previously would have easily managed.
Mar 30, 2012, 4:06 pm
#59
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,691
A FAM ain't gonna take a window.
Mar 30, 2012, 4:08 pm
#60
Original Poster
Join Date: Apr 2002
Location: IAH & HOU
Programs: UA GS & Marriott Titanium
Posts: 443
Well that sheds a somewhat different light on the matter, kind of adding insult to injury. I wonder if you might have retained the F seat, via the computer or GA action, if you'd tried to board earlier.
Not to excuse the GA's poor conduct at all, but I also wonder whether what she did might have been a byproduct of SHARES in more ways than one. That is, in addition to the likely automated system screw-up you encountered, whether SHARES made it tougher to handle something she previously would have easily managed.
Not to excuse the GA's poor conduct at all, but I also wonder whether what she did might have been a byproduct of SHARES in more ways than one. That is, in addition to the likely automated system screw-up you encountered, whether SHARES made it tougher to handle something she previously would have easily managed.