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Originally Posted by tide
(Post 18435504)
Does anybody know you key-in the alpha part of the new UA MP number? PMUA numbers were all numeric so no confusion.
e.g. do I dial "12" to represent "AD"?.... My old MP number still works but keypad entry of the new id does not :confused: |
Originally Posted by WineCountryUA
(Post 18435885)
Believe in that approach 2=ABC 3=DEF .....but I have attempted that approach multiple times and it does not work for me.
My old MP number still works but keypad entry of the new id does not :confused: |
Happy to report that I called yesterday and the system recognized me from my phone number.
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Originally Posted by The P
(Post 16629603)
I've never gotten it to recognize my mobile and that is the only number I have on my profile. I called 1K line tonight to ask if there is something they can do so it can recognize me and I was told that you should always have to enter in your mileage plus number.
Number on every call! Some mis-informed UA agent you had there! |
In 5 years, pmUA and UACO, not once.. at all.. has the 1K line, or any UA number, _ever_ recognized my phone number. I didn't even know it COULD until I saw this thread.
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Originally Posted by goalie
(Post 18426745)
Originally Posted by MatthewLAX
(Post 18426716)
My number is suddenly not recognized and I'm getting very tired of having to repeat my number to that annoying ugly step brother of HAL who rudely tells me to speak louder whenever I am using a headset.
Originally Posted by Air Houston
(Post 18437600)
Happy to report that I called yesterday and the system recognized me from my phone number.
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Originally Posted by goalie
(Post 18442912)
Still broken (as noted above) for me :(
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Originally Posted by MatthewLAX
(Post 18445688)
And for me. :(
Dave |
Originally Posted by bseller
(Post 18445940)
Make that three of us. :(
Dave To add: Now it's not recognizing my home phone phone number as well :( |
Originally Posted by goalie
(Post 18447469)
Not a good type of hat-trick ;) and this is getting as bad as dreading Saturday mornings and schedule changes as it now appears that every time COdbaUA decides to fix something, they break something else that actually worked properly :rolleyes:
To add: Now it's not recognizing my home phone phone number as well :( |
The 1K line always recognizes my number, as another 1K member's number. The first agent said they couldn't fix it. The second agent told me I needed to, obviously not understanding my problem.
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My phone number has not been recognized for at least 3 months. And I'm not sure I even get a "1K Agent" about half the time. I've gotten the ICC a few times other times they just answer the phone "Premier Line." Is there a new number for the "1K desk?"
Not liking most of the changes. |
I've never had great luck with the voice recognition from United (works just fine with AA though...) so I just always type my MP# and Zip Code in. Works just fine that way...
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CO to UA
Coming from CO, the system automatically recognizing me by my caller ID phone number is a big upgrade.
Too bad it's completely offset by its inability to: 1) recognize "existing reservations". at. all. 2) recognize "yes" 3) recognize anything, really This must be the CO system because that system had trouble recognizing anything also, even spelled out OnePass numbers, I always had to type it in on the keypad. Good thing "1" = "Yes", so I can fix #2. Delta has pretty good IVR voice recognition. |
Is "HAL" dead??
Interestingly enough, in the few days post 3/3, the system recognized me by phone number. However, have had to type in my MP number since about end of march, every time.
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