Upgraded Flights Posting with 150%/Incorrect/Zero Credit, and Incorrect PQM's
Mar 30, 2012, 10:53 am
#76
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Sorry for the Forum Clutter - missed that thread completely.
On a different note -
I have a flight on Sunday, and I'm inside the T-48 window for Gold CPU's.
Flight is showing P6, PN6, R6, RN6.
Should I call and see if things are log jammed, or is that just a waste of time?
On a different note -
I have a flight on Sunday, and I'm inside the T-48 window for Gold CPU's.
Flight is showing P6, PN6, R6, RN6.
Should I call and see if things are log jammed, or is that just a waste of time?
Mar 30, 2012, 10:54 am
#77
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Sorry for the Forum Clutter - missed that thread completely.
On a different note -
I have a flight on Sunday, and I'm inside the T-48 window for Gold CPU's.
Flight is showing P6, PN6, R6, RN6.
Should I call and see if things are log jammed, or is that just a waste of time?
On a different note -
I have a flight on Sunday, and I'm inside the T-48 window for Gold CPU's.
Flight is showing P6, PN6, R6, RN6.
Should I call and see if things are log jammed, or is that just a waste of time?
Mar 30, 2012, 11:05 am
#78
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
I think what UA Insider said about the process getting 'stuck' and hanging until cleared manually is accurate...
My theory is that a GS or 1K's record was 'out of sync' so the CPU process stopped running for my flight. Once they kicked it in the pants and got it moving, all the 1K's and GS's above me got their upgrades. So, even though I was showing R=4, those seats should have gone to 1K's and/or GS's below the "stuck" record but still way above me.
At least that's my theory.
Apr 1, 2012, 6:30 pm
#79
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA EXP with lots of BA. UA 2MM Lifetime Plat - No longer chase hotel loyalty
Posts: 6,698
PQM's posting OK, elite bonus OK; FARE bonuses not posting? Do those require a later sweep (anyone seen far bonuses post?)
Also I have noticed LAST posted segment PQM seems to match an EXACT negative on activity "prior balance" - meaning if my segment just posted had 2433 PQM's an EXACT negative in that same amount will show for "prior balance" pqm's (prior to activity detail).
Right now that means I'm EXACTLY if i do the math post merger 2433 miles short on where my PQMs should be.
Also I have noticed LAST posted segment PQM seems to match an EXACT negative on activity "prior balance" - meaning if my segment just posted had 2433 PQM's an EXACT negative in that same amount will show for "prior balance" pqm's (prior to activity detail).
Right now that means I'm EXACTLY if i do the math post merger 2433 miles short on where my PQMs should be.
Apr 20, 2012, 9:28 pm
#80
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Incorrect Mileage/ Segments Posting
So a recent flight posted fairly on time (within the quoted 3 day window), but it posted incorrectly.
I was in paid F (a-fare) and it posted as ZH. The bonus was the regular miles flown, plus the 75% plat bonus, and 1 segment awarded.
Has anyone else come across this? (or is there another thread with the same?)
I was in paid F (a-fare) and it posted as ZH. The bonus was the regular miles flown, plus the 75% plat bonus, and 1 segment awarded.
Has anyone else come across this? (or is there another thread with the same?)
Apr 20, 2012, 9:29 pm
#81
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
There are probably a hundred threads out there since the system integration complaining about posting errors of all different kinds. You will need to call the MP service center and have them correct it.
Apr 20, 2012, 9:53 pm
#82
Join Date: Apr 2011
Location: KC
Programs: AA EXP-HH Dia-MR Titanium /LT-Plat
Posts: 55
Just wait
Don't waste the time with a phone call. It will usually correct itself with 2 or 3 more days. I have seen a lot of crazy segments post up and some of them actually knock PQM backwards but it fixes itself with a few days. At one point this month I had 74.5 segments and 964 total PQM. That's a nice 12.93 flight miles per segment. LONG HAUL BABY!
Apr 20, 2012, 10:09 pm
#83
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 947
My postings are all screwed up and it's been for more than a month. Z fares missing COS bonuses, upgraded flights with 150% PQM. A call to Customer Service a week ago to fix it - no effect. When will they fix this?
Apr 21, 2012, 7:15 am
#84
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Lower your expectations accordingly.
Apr 21, 2012, 9:24 am
#85
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Lower your expectations accordingly.
Apr 21, 2012, 10:21 am
#86
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 721
So a recent flight posted fairly on time (within the quoted 3 day window), but it posted incorrectly.
I was in paid F (a-fare) and it posted as ZH. The bonus was the regular miles flown, plus the 75% plat bonus, and 1 segment awarded.
Has anyone else come across this? (or is there another thread with the same?)
I was in paid F (a-fare) and it posted as ZH. The bonus was the regular miles flown, plus the 75% plat bonus, and 1 segment awarded.
Has anyone else come across this? (or is there another thread with the same?)
Apr 21, 2012, 10:26 am
#87
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
I was on a paid F fare, A, and received 100% miles, plus 75% plat bonus, and 1 segment. I should have received 150% miles, and 1.5 segments.
If UA wants people to buy higher fares to encourage loyalty, they should at least have them posting correctly.
Apr 28, 2012, 9:26 pm
#88
Join Date: Nov 2001
Location: DFW - DL MM/SM, AA 5MM/CK, MR LT Titanium
Posts: 827
I am having similar problems with my recent flights. My travel are transpacs in paid business (D) class and sometimes upgraded to first with systemwides. These upgraded flights are posting as "ZD" and crediting at 100%/100% rather than 175%/150%. Bizarrely, flights which are not upgraded are posting correctly.
Is there any consensus on how to get them to fix things?
Is there any consensus on how to get them to fix things?
Last edited by DFW DL; Apr 30, 2012 at 9:31 am
Apr 28, 2012, 10:55 pm
#89
Join Date: Jan 2011
Location: BDL
Programs: UA 1K, SPG gold, PC Plat, Delta GM, Amex Plat
Posts: 90
I don't think 4/15 did anything for this issue. If a flight is upgraded, it posts incorrectly. All of my upgraded flights post as Z, but a flight on the same PNR that isn't upgraded posts as original class of service.
Apr 29, 2012, 7:29 am
#90
Join Date: May 2005
Posts: 78
D class posting with 100% PQM only
I am having similar problems with my recent flights. My travel are transpacs in paid business (D) class and sometimes upgraded to first with systemwides. These upgraded flights are posting as "ZD" and crediting at 100%/100% rather than 175%/150%. Bizarrely, flights which are not upgraded are posting correctly.
Is there any consensus on how to get them to fix things?
Is there any consensus on how to get them to fix things?