No Changes Allowed
Although I have read this forum for years, this is the first time that I have posted.
I have been a frequent flyer with United ever since my frequent flyer miles were transferred from PanAm. Until now, except for the odd minor hiccup, I have been very happy flying with United. When I buy a United ticket, it is always international (return journey UK to USA)with a mileage upgrade to business class. Typically, I fly with United 2 or 3 times a year. I always make my reservations by telephone. Quite often, I have to change my flights and, when I purchase a ticket, I always make it clear to the reservations agent that the ticket needs to be changeable. Typically, the tickets are non-refundable but it has always been the case that, if I cancel a reservation, I can carry a credit against future ticketing for a period of one year. I recently wanted to change a reservation I made in November 2011 but I am informed by United that the international portions of my flight cannot be changed (FULL STOP) and I cannot cancel so as to get a credit against another flight. The e-ticket receipt carries the following endorsement: NONREF-FL-CHG RESTRICTED CHECK FARE NOTE NONREF-0VALUAFTDPT-CHGFEE However, one United reservations agent I have spoken to tells me that the endorsement is practically meaningless and it is Fare Basis that matters (in this case: WKXNCGBW). As a reasonable man who is not trained as a ticketing reservations agent, how on earth I am supposed interpret a Fare Basis code (especially when even the agents seem to have difficulty). I feel that I have been mis-sold the ticket. However, the United agents tell me it is a case of caveat emptor (buyer beware) and that I should have made sure that I asked the agent when I purchased the ticket (and I am sure that I did). Is there any way I can get this matter addressed by United? What regulatory body can I complain to? Is it worth going to the UK County Court to get redress (which I am very inclined to do as a matter of principle)? All comments are welcomed! |
You just got a bad agent.
That fare basis allows for a change with fee of 120 GBP. Alternatively, you may cancel it, and apply the full value, minus 120 GBP, to a new ticket for travel within a year. I looked up the rules on ExpertFlyer for WKXNCGBW. Relevant section: CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. -- A. UA CUSTOMER COMMITMENT -- CUSTOMERS WHO PURCHASE A TICKET FOR TRAVEL ON UNITED VIA UA CHANNELS MAY CANCEL THEIR RESERVATIONS/REFUND TICKET WITHOUT PENALTY WITHIN 24HRS OF PURCHASE. -- B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED TICKET -- FULL VALUE OF A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED AT -CURRENT- EQUAL OR HIGHER FARE LEVELS UPON PAYMENT OF CHANGE FEE CONTAINED WITHIN THIS RULE AND ANY DIFFERENCE IN FARE. --PROVIDED-- --ORIGINAL RESERVATIONS ARE CANCELED PRIOR TO ORIGINALLY SCHEDULE FLIGHT --- AND --- RESERVATIONS FOR NEW ITINERARY ARE MADE AND TICKETS REISSUED NO LATER THAN 1 YEAR FROM DATE OF ISSUE ON ORIGINAL PURCHASED TICKET. -- THE NON-REFUNDABLE CANCELLATION AMOUNT OF THE TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE NEW TICKET. -- C. LOWER FARE INTRODUCED OR AVAILABLE IN MARKET -- WHEN A LOWER FARE IS INTRODUCED INTO THE MARKET OR A CURRENT FARE IS REDUCED / OR BECOMES AVAILABLE / THE TICKETED PASSENGER MAY QUALIFY FOR THE ABOVE. ALL PROVISIONS OF THE LOWER AIR FARE MUST BE MET BEFORE DEPARTURE. NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS. ONLY BOOKING CODE CHANGE IS PERMITTED. -- A SERVICE FEE EQUAL TO THE CHANGE FEE WILL BE ASSESSED. -- RESIDUAL VALUE /IF ANY / WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. -- D. EMERGENCY PROVISION -- TICKET MAY BE USED TOWARD PURCHASE OF ANOTHER TICKET DUE TO AN EMERGENCY OF PASSENGER / IMMEDIATE FAMILY MEMBER OR TRAVELING COMPANION. DOCUMENTATION REQUIRED. -------- THE OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED. CHANGES ANY TIME CHARGE GBP 120.00 FOR REISSUE/REVALIDATION. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. -- INFANT DISCOUNT APPLICABLE // CHILD DISCOUNT APPLICABLE // CHILD DISCOUNT APPLICABLE TO INFANT WITH A SEAT -- A. CHANGE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT -- TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE. WHEN TICKETED RESERVAIONS ARE CANCELLED PRIOR TO FLIGHT TIME - NEW FLIGHTS MUST BE CONFIRMED AND TICKET REISSUED. NO OPEN RETURNS PERMITTED. -- IF CHANGES ARE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY QUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED FARE FAMILY / IGNORING ADVANCE RESERVATION OR TICKETING REQUIREMENTS. --IF THE NEW ITINERARY QUALIFIES FOR THE ORIGINALLY TICKETED FARE FAMILY / BUT RESULTS IN A HIGHER FARE / THE DIFFERENCE IN FARE AND THE CHANGE FEE CONTAINED IN THIS RULE MUST BE COLLECTED AT TIME OF CHANGE/REISSUE. --IF THE NEW ITINERARY QUALIFIES FOR THE ORIGINALLY TICKETED FARE FAMILY / BUT RESULTS IN A LOWER FARE /-- NO REFUND WILL BE MADE--. -------FULL CHANGE FEE WILL APPLY----- -- IF CHANGES BY THE PASSENGER NO LONGER QUALIFY FOR THE ORIGINALLY TICKETED FARE / FULL VALUE OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS EQUAL OR HIGHER QUALIFYING FARE - USING FARES IN EFFECT ON THE ORIGINAL TICKETING DATE. -- FARE IS RECALCULATED FROM POINT OF ORIGIN. ANY DIFFERENCE IN FARE/TAXES/FEES/SURCHARGE WILL BE APPLICABLE AT TIME OF CHANGE/REISSUE. -- B. EMERGENCY PROVISION -- TICKET MAY BE USED TOWARD THE PURCHASE OF ANOTHER TICKET DUE TO AN EMERGENCY OF PASSENGER / IMMEDIATE FAMILY MEMBER OR TRAVELING COMPANION. DOCUMENTATION REQUIRED. |
flyer 215 - thank you for your comment.
I have so far spoken to two agents and one supervisor (and I have spent 2 hours on the telephone mostly on hold) and all three agents told me that the international portions of my ticket cannot be changed! |
Can you change the ticket online?
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Originally Posted by Trustee
(Post 18213599)
flyer 215 - thank you for your comment.
I have so far spoken to two agents and one supervisor (and I have spent 2 hours on the telephone mostly on hold) and all three agents told me that the international portions of my ticket cannot be changed! |
Originally Posted by Trustee
(Post 18213599)
flyer 215 - thank you for your comment.
I have so far spoken to two agents and one supervisor (and I have spent 2 hours on the telephone mostly on hold) and all three agents told me that the international portions of my ticket cannot be changed! And if they come up with something credible as to why that won't work (tho I cannot imagine what that might be), it does still seem that you can cancel, and use full value - 120 GBP to book a new ticket, which would amount to the same thing. Can you share some more specific routing and date (old and desired new) information with us? I did see some blackout dates on that fare, IIRC, so if your new dates fell into that, maybe that could block a change? (and thus you might have to go the cancel & rebook route) |
zrs70, mallodi and flyer215– thank you for your comments.
The system will not allow me to change the ticket online. I told the two agents and the supervisor that I expected to pay a change fee. The two agents and the supervisor all told me that if I cancel the ticket I will simply lose the money! By the way, they are all Continental people (i.e. none are pre-merger United agents). |
OP, I sense that your current reservation now has a notation, inserted by the first agent that you had talked to, with the false information that you cannot change the intl portion. The later agents might just be echoing off of it without actually checking into thel rules themselves. I would either call back, request to directly speak to a supervisor, and refer to the fare rules that someone generously took the time to post in this thread, or email UA and ask them to review your PNR. Good luck.
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+1 - Rule 1 when you get a bad answer is to politely end the call with a thanks. It lessens the chances that the CSR notes your record.
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I purchased the ticket on 9th November 2011.
I always try to be polite to reservation agents and other officials (even if I don't like what they say to me). My original routing was: 06-Jun-12 LHR to IAD Stopover 08-Jun-12 IAD to LAS 20-Jun-12 LAS to IAD to LHR Because an upgrade seat became available (now gone) and so that I could visit a friend in Los Angeles, I wanted change the outward leg to LHR-LAX on 04-Jun-12 (with a separate one-way car rental to Las Vegas). I didn’t realise that you could check the fare rules on ExpertFlyer. I have entered the relevant information on ExpertFlyer (including the date of purchase) and the information seems to repeat what flyer215 was kind enough to post. The last agent I spoke to told me the problem was an international fare condition (but I can’t find what they were referring to). This is what I get from ExpertFlyer: RULE APPLICATION AND OTHER CONDITIONS NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT VALIDATED FOR AUTOPRICING. LEISURE FARES FROM UNITED KINGDOM TO THE UNITED STATES OF AMERICA APPLICATION AREA THESE FARES APPLY FROM UNITED KINGDOM TO UNITED STATES. CLASS OF SERVICE THESE FARES APPLY FOR ECONOMY CLASS SERVICE. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS, WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT, WILL BE DETERMINED BY THE CARRIER$S BEST JUDGEMENT. OTHER CONDITIONS MILEAGE UPGRADE FOR E/ L/ K/ T BOOKING CLASSES NOT PERMITTED. ELIGIBILITY NO ELIGIBILITY REQUIREMENTS APPLY. DAY/TIME PERMITTED MON THROUGH THU ON EACH TRANSATLANTIC SECTOR. SEASONALITY PERMITTED 04APR11 THROUGH 24JUN11 OR 22AUG11 THROUGH 23OCT11 OR 17DEC11 THROUGH 24DEC11 OR 01APR12 THROUGH 22JUN12 OR 19AUG12 THROUGH 21OCT12 OR 15DEC12 THROUGH 24DEC12 OR 31MAR13 THROUGH 23JUN13 ON THE OUTBOUND TRANSATLANTIC SECTOR. SEASON IS BASED ON DATE OF ORIGIN. FLIGHT APPLICATION THE FARE COMPONENT MUST INCLUDE TRAVEL VIA EACH TRANSATLANTIC SECTOR ON ONE OR MORE OF THE FOLLOWING ANY UA FLIGHT OPERATED BY UA ANY UA FLIGHT OPERATED BY LH ANY UA FLIGHT OPERATED BY AC ANY UA FLIGHT OPERATED BY CO ANY UA FLIGHT OPERATED BY LX ANY UA FLIGHT OPERATED BY OS. ADVANCE RESERVATIONS/TICKETING CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS. TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. WAITLIST NOT PERMITTED AT TIME OF TICKETING. ----- DUE TO AUTOMATED TICKETING DEADLINE CONTROL DIFFERENCE COULD EXIST BETWEEN THE FARE RULE LAST TICKETING DATE AND THE SYSTEM GENERATED TICKETING DEADLINE MESSAGE. THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES. MINIMUM STAY TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR. MAXIMUM STAY TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN. STOPOVERS STOPOVERS NOT PERMITTED ON THE FARE COMPONENT. TRANSFERS 5 TRANSFERS PERMITTED IN EACH DIRECTION. 3 PERMITTED IN AREA 2 IN EACH DIRECTION 2 PERMITTED IN AREA 1 IN EACH DIRECTION. FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. UNLESS RESTRICTED BY ROUTING ATTACHED TO FARE RECORDS. COMBINATIONS END-ON-END END-ON-END COMBINATIONS PERMITTED WITH FARES WITHIN AREA 1. VALIDATE ALL FARE COMPONENTS. SIDE TRIPS PERMITTED WITH NO RESTRICTIONS. PROVIDED - COMBINATIONS ARE FOR CARRIER UA/CO/AC. OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OR DOUBLE OPEN JAWS MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN FARE COMPONENT. -TO FORM ROUND TRIPS -TO FORM CIRCLE TRIPS A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR CARRIER LH/UA/ CO/AC/BD OR FOR CARRIER OS/LX IN ANY RULE IN TARIFF IPRA - BETWEEN USA/CA-AREA 2/3 AND GUAM-AREA 2 IPRAI - BETWEEN THE USA/CANADA-AREA 2/3 VIA ATL IPRSAA2 - BETWEEN THE WESTERN HEMISPHERE-AREA 2 VIA ATL IPRSAA3 - SOUTH ATLANTIC/CENTRAL/SOUTH AMERICA/ MEXICO/CARIBBEAN/GREENLAND/ST PIERRE ET MIQUELON - AREA 3. BLACKOUT DATES NO BLACKOUT DATES APPLY. SURCHARGES NO SURCHARGE REQUIREMENTS APPLY. ACCOMPANIED TRAVEL ACCOMPANIED TRAVEL NOT REQUIRED. TRAVEL RESTRICTIONS NO TRAVEL DATE RESTRICTIONS APPLY. SALES RESTRICTIONS NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. EXTENSION OF TICKET VALIDITY DUE TO MEDICAL REASONS PERMITTED UNDER GUIDELINES SET FORTH BY CARRIER. CONTACT CARRIER FOR DETAILS. PENALTIES CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. -- A. UA CUSTOMER COMMITMENT -- CUSTOMERS WHO PURCHASE A TICKET FOR TRAVEL ON UNITED VIA UA CHANNELS MAY CANCEL THEIR RESERVATIONS/REFUND TICKET WITHOUT PENALTY WITHIN 24HRS OF PURCHASE. -- B. EXCHANGE - CHANGE TO 1ST TICKETED FLIGHT / WHOLLY UNUSED TICKET -- FULL VALUE OF A WHOLLY UNUSED TICKET MAY BE APPLIED TOWARDS PURCHASE OF A NEW TICKET PRICED AT -CURRENT- EQUAL OR HIGHER FARE LEVELS UPON PAYMENT OF CHANGE FEE CONTAINED WITHIN THIS RULE AND ANY DIFFERENCE IN FARE. --PROVIDED-- --ORIGINAL RESERVATIONS ARE CANCELED PRIOR TO ORIGINALLY SCHEDULE FLIGHT --- AND --- RESERVATIONS FOR NEW ITINERARY ARE MADE AND TICKETS REISSUED NO LATER THAN 1 YEAR FROM DATE OF ISSUE ON ORIGINAL PURCHASED TICKET. -- THE NON-REFUNDABLE CANCELLATION AMOUNT OF THE TICKET BEING EXCHANGED REMAINS NON-REFUNDABLE AND CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE NEW TICKET. -- C. LOWER FARE INTRODUCED OR AVAILABLE IN MARKET -- WHEN A LOWER FARE IS INTRODUCED INTO THE MARKET OR A CURRENT FARE IS REDUCED / OR BECOMES AVAILABLE / THE TICKETED PASSENGER MAY QUALIFY FOR THE ABOVE. ALL PROVISIONS OF THE LOWER AIR FARE MUST BE MET BEFORE DEPARTURE. NO CHANGE TO ORIGIN/DESTINATION/DATES/FLIGHTS. ONLY BOOKING CODE CHANGE IS PERMITTED. -- A SERVICE FEE EQUAL TO THE CHANGE FEE WILL BE ASSESSED. -- RESIDUAL VALUE /IF ANY / WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. -- D. EMERGENCY PROVISION -- TICKET MAY BE USED TOWARD PURCHASE OF ANOTHER TICKET DUE TO AN EMERGENCY OF PASSENGER / IMMEDIATE FAMILY MEMBER OR TRAVELING COMPANION. DOCUMENTATION REQUIRED. -------- THE OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED. CHANGES ANY TIME CHARGE GBP 120.00 FOR REISSUE/REVALIDATION. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. -- A. CHANGE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT -- TICKETS MUST BE REISSUED WHEN ANY VOLUNTARY CHANGE IS MADE. ORIGINAL RESERVATIONS ARE CANCELLED PRIOR TO THE ORIGINAL SCHEDULED FLIGHT AND THE NEW INTENDED TRAVEL IS SCHEDULED. THE CHANGE FEE AND ANY DIFFERENCE IN FARE MUST BE COLLECTED AT TIME OF CHANGE / REISSUE. -- IF CHANGES ARE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY QUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED FARE FAMILY / IGNORING ADVANCE RESERVATION OR TICKETING REQUIREMENTS. -- IF THE NEW ITINERARY QUALIFIES FOR THE ORIGINALLY TICKETED FARE FAMILY / BUT RESULTS IN A HIGHER FARE / THE DIFFERENCE IN FARE AND THE CHANGE FEE CONTAINED IN THIS RULE MUST BE COLLECTED AT TIME OF CHANGE / REISSUE. --IF THE NEW ITINERARY QUALIFIES FOR THE THE ORIGINALLY TICKETED FARE FAMILY / BUT RESULTS IN A LOWER FARE / THE DIFFERENCE IN FARE WILL BE APPLIED TOWARDS THE CHANGE FEE AND ANY RESIDUAL VALUE / IF ANY / WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. -- IF CHANGES BY THE PASSENGER NO LONGER QUALIFY FOR THE ORIGINALLY TICKETED FARE / FULL VALUE OF THE ORIGINAL TICKET MAY BE APPLIED TOWARDS EQUAL OR HIGHER QUALIFYING FARE - USING FARES IN EFFECT ON THE ORIGINAL TICKETING DATE. -- FARE IS RECALCULATED FROM POINT OF ORIGIN / ANY DIFFERENCE IN FARE / TAXES AND CHANGE FEE CONTAINED WITHIN THIS RULE WILL BE APPLICABLE AT TIME OF CHANGE / REISSUE. -- B. EMERGENCY PROVISION -- TICKET MAY BE USED TOWARD THE PURCHASE OF ANOTHER TICKET DUE TO AN EMERGENCY OF PASSENGER / IMMEDIATE FAMILY MEMBER OR TRAVELING COMPANION. DOCUMENTATION REQUIRED. HIP/MILEAGE EXCEPTIONS THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR STOPOVERS. TICKET ENDORSEMENTS THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - NONREF/FL/CHG RESTRICTED - AND - CHECK FARE NOTE - IN THE ENDORSEMENT BOX. CHILDREN DISCOUNTS CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND DISCOUNT PERCENT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME COMPARTMENT BY ADULT PSGR 12 OR OLDER. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. FOR CHILDREN TURNING 12 YEARS ENROUTE ADULT FARE HAS TO BE USED FOR THE ENTIRE JOURNEY. OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND DISCOUNT PERCENT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME COMPARTMENT BY ADULT PSGR 12 OR OLDER. OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10 PERCENT OF THE FARE. TICKET DESIGNATOR - IN AND DISCOUNT PERCENT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN THE SAME COMPARTMENT BY ADULT PSGR 12 OR OLDER. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. FOR INFANTS TURNING 2 YEARS ENROUTE- DUE TO SAFETY REGULATIONS- A BOOKED SEAT WILL BE REQUIRED FOR THE REMAINING PORTIONS OF THE JOURNEY.WHEN A SEPARATE SEAT IS REQUIRED ON A PORTION OF THE JOURNEY-CHILD FARE HAS TO BE USED FOR THE ENTIRE JOURNEY. OR - UNN/UNACCOMPANIED CHILD PSGR 5-11. ID REQUIRED - NO DISCOUNT. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. UNACCOMPANIED CHILD UNDER 5 YEARS OF AGE WILL NOT BE ACCEPTED FOR CARRIAGE. SERVICE CHARGE FOR UNACCOMPANIED CHILD APPLIES.THE SERVICE WILL BE OFFERED ONLY ON UA OPERATING FLIGHTS TOUR CONDUCTOR DISCOUNTS NO DISCOUNTS FOR TOUR CONDUCTORS. AGENT DISCOUNTS NO DISCOUNTS FOR SALE AGENTS. ALL OTHER DISCOUNTS NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. NOT PERMITTED. MISCELLANEOUS PROVISIONS NO PROVISIONS APPLY. FARE BY RULE NOT APPLICABLE. GROUPS NO GROUP PROVISIONS APPLY. TOURS NO TOUR PROVISIONS APPLY. VISIT ANOTHER COUNTRY NO VISIT ANOTHER COUNTRY PROVISIONS APPLY. DEPOSITS NO DEPOSIT PROVISIONS APPLY. VOLUNTARY CHANGES IN THE EVENT OF CHANGES TO TICKETED FLIGHTS BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING CURRENT FARES - ONLY BOOKING CODE CHANGES PERMITTED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO FARE BREAKS 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. UA FARES ARE USED 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA VOUCHER ENDORSEMENT BOX - HIGHER NON-REF AMOUNT. OR - BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. UA FARES ARE USED 3. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT 4. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE SUBTRACT RESIDUAL FROM THE PENALTY THEN ADD-COLLECT/REFUND - REFUND VIA VOUCHER ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS 2. SAME FARE ON 1ST FARE COMPONENT IS USED 3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 4. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 5. UA FARES GOVERNED BY SAME RULE ARE USED 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET EXCEPT ADV RES-TKTG 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 8. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - BEFORE DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA B- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA H- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA M- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA Q- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA S- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA V- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA W- FARE FAMILY GOVERNED BY SAME RULE IS USED 4. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 5. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 6. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. UA FARES ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING CURRENTLY TKTD FARE PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON/FARE BREAKS 2. SAME FARE ON 1ST FARE COMPONENT IS USED 3. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 4. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 5. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 6. UA FARES GOVERNED BY SAME RULE ARE USED 7. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 8. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 9. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY AND WITHIN TICKET VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF UA INTERNATIONAL FARES CHARGE GBP 120.00 OR HIGHEST FEE OF ALL CHANGED FARE COMPONENTS - CATEGORY 19 DISCOUNTS APPLY AND REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA B- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA H- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA M- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA Q- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA S- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA V- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA W- FARE FAMILY GOVERNED BY SAME RULE IS USED 5. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 6. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 7. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS OR - REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 4. UA FARES ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT 8. TKT REISSUE RESTRICTED TO UA OR AC/BD/CO/LH/LX/ OS WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT ENDORSEMENT BOX - HIGHER NON-REF AMT AND NEW ENDORSEMENTS. VOLUNTARY REFUNDS CHECK CATEGORY 16 OR CONTACT CARRIER FOR DETAILS. NEGOTIATED FARES NOT APPLICABLE. INTERNATIONAL CONSTRUCTION NOT A CONSTRUCTED FARE |
The agents are technically right. You can't change your outbound ticket and just pay the fee. Changing the outbound flight means that you have to start from scratch and reprice a new itinerary plus pay any fees--including change and fare differences.
What you need to tell the agent is that you need to cancel this ticket and apply the remaining value to a new ticket. You can't just change the first leg, keep everything else the same and pay the change fee. The ticket needs to be completely cancelled and repriced if you are changing your outbound flight. This could result in a greater price if the fare class for the lowest fare is no longer available or the fare or taxes have since increased (which they most likely have). You should price out your new itinerary and see what the difference would be and see if it is worth it to you to get a new ticket. |
Originally Posted by Trustee
(Post 18213915)
... I wanted change the outward leg to LHR-LAX on 04-Jun-12 (with a separate one-way car rental to Las Vegas).
The first agent might have looked under CHANGES and misinterpreted A. CHANGE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT... to mean "no changes can be made to the first ticketed flight," which is not the case. Without going into any more needless detail, you have been given wrong information by the first UA agent, and the others had just followed along. What you are doing constitutes a ticket EXCHANGE, and there is nothing in the rules that says you cannot do that. In fact, I dare say that no published UA fare prevents the customer from exchanging an unused ticket for a new one. Whatever "international fare condition" means, I don't know nor care. It's gibberish. |
Thank you all very much for your responses and help.
As matters stand, I have lost the business class upgrade seat I wanted. If a further seat become available, I will try asking for a "cancellation" with application of the remaining value to a new ticket in "exchange" and make it clear that I am willing to bear the cost differential. However, it remains that the two agents and supervisor told me that I could not cancel and take a credit. Which leaves me disappointed and angry for having been misled and not properly advised. In this respect, I am making a further written complaint to United. FINAL QUESTION: Is there any problem with my giving United a link to this thread? |
Originally Posted by Trustee
(Post 18214345)
...FINAL QUESTION: Is there any problem with my giving United a link to this thread?
|
Originally Posted by Trustee
(Post 18214345)
Thank you all very much for your responses and help.
As matters stand, I have lost the business class upgrade seat I wanted. If a further seat become available, I will try asking for a "cancellation" with application of the remaining value to a new ticket in "exchange" and make it clear that I am willing to bear the cost differential. However, it remains that the two agents and supervisor told me that I could not cancel and take a credit. Which leaves me disappointed and angry for having been misled and not properly advised. In this respect, I am making a further written complaint to United. FINAL QUESTION: Is there any problem with my giving United a link to this thread? |
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