Equipment change - how are seats reassigned?
Feb 17, 2013, 4:01 pm
#16
Join Date: Jan 2013
Location: SNA/LAX
Programs: UA Platinum, Star Alliance Gold, Asia Miles, Hilton HHonors Gold, Hyatt Discoverist, Emerald Club.
Posts: 525
Happens all the time when equipment changes and the configuration is different. Same thing is happening right now to many people whose flights are changed from a 787 to 777, for example, LAX --> NRT.
Feb 17, 2013, 4:11 pm
#17
Join Date: Mar 2012
Location: CLE
Programs: UA Premier Silver
Posts: 74
Actually, I was randomly reassigned seats. Booked middle single aisle and they put me in one of the doubles. BF seats on both planes are 2 1 2.
Feb 17, 2013, 4:19 pm
#18
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Suggest you follow my first post advice when you call in, and drop the 'reassigned seat' issue - your main concern is the seat type.
Feb 18, 2013, 7:56 pm
#19
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
I had this happen in 2012 on an A319 --> A320 in DEN and an old 777 --> new 777 in ORD. Unlike pmUA, the new United takes no accountability for bad outcomes from seat changes, and I'm 1K. I was wondering if they did it by status but I doubt it. When this happened on pre-merger UA, they deposited 9,000 miles into my account without me requesting it. Classy airline then - Continental (now running the show) is cheap and short-sighted, only focused on short term revenue, and forget about calling the socalled "Premier" line.
Feb 18, 2013, 8:32 pm
#20
Join Date: Feb 2012
Posts: 2,933
Seats are reassigned just like the logo on the tails of all of their planes indicate ---
http://www.google.com/imgres?imgurl=...PUBMAw&dur=501
http://www.google.com/imgres?imgurl=...PUBMAw&dur=501
Feb 18, 2013, 10:09 pm
#21
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
About two months ago I booked a TATL trip, with the two actual TATL segments being on a 767-400. I just discovered today that all of the 767-400s on these routes have been changed to 767-200s. They reassigned me to random seats (moved me from middle single to one of the doubles on either side). One of the reasons I used miles to book this trip was to be able to lay down and sleep. I've looked and it appears that the Business First seats are not lay flats. Can anyone confirm that? Also, do I have any kind of recourse here? Not looking for a freebie or anything. But I booked this trip based on the seating and it changed. I don't know what to do, pretty frustrated here.
See if they'll reroute you on something resembling modern.