Jul 20, 2013, 6:22 pm
Last edit by: WineCountryUA
This is an archived thread, the active thread is UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)
UA Upsell Offers to Business/First at Purchase and Day of Departure (TOD) [Archive]
Aug 2, 2017, 4:16 pm
#3001
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
I upgraded to a P fare on a now-canceled TPA-EWR flight. They rebooked me into a Y seat on an earlier (but delayed) flight with F seat availability. If there are F seats available, am I supposed to be able to clear directly into one of those seats? Right now, the GA is saying it shows me on the CPU list and the app is offering to sell me an upgrade for $189. Or if I take the paid upgrade, can I request a refund of my paid upgrade on the canceled flight?
Aug 2, 2017, 5:01 pm
#3002
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
I upgraded to a P fare on a now-canceled TPA-EWR flight. They rebooked me into a Y seat on an earlier (but delayed) flight with F seat availability. If there are F seats available, am I supposed to be able to clear directly into one of those seats? Right now, the GA is saying it shows me on the CPU list and the app is offering to sell me an upgrade for $189. Or if I take the paid upgrade, can I request a refund of my paid upgrade on the canceled flight?
Aug 2, 2017, 5:15 pm
#3003
Join Date: Feb 2012
Programs: Hertz PC
Posts: 657
Sounds like your prior upgrade did not change your ticketed fare, i.e., it was a pure purchased upgrade and not an upfare. In that situation, your remedy is to request a refund of the upgrade fee due to the flight cancel. Purchasing an upgrade on the new flight would be a separate and unrelated transaction.
Aug 2, 2017, 6:54 pm
#3004
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,235
Sounds like your prior upgrade did not change your ticketed fare, i.e., it was a pure purchased upgrade and not an upfare. In that situation, your remedy is to request a refund of the upgrade fee due to the flight cancel. Purchasing an upgrade on the new flight would be a separate and unrelated transaction.
I went ahead and took the offer, and will ask for a refund on the cancelled flight. Thanks.
Aug 2, 2017, 7:45 pm
#3005
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,416
Booking code doesn't really tell us anything. Check your receipt from the original upgrade purchase. If the $$ are listed as an add/collect it was an upfare, if there's an "upgrade fee" it was a purchased upgrade.
Aug 2, 2017, 11:37 pm
#3006
Join Date: Apr 2004
Location: EWR, PHL
Programs: UA1k 3MM, AA Plt, peasant on everybody else, elite something or other at a bunch of hotels.
Posts: 4,637
Aug 3, 2017, 6:06 pm
#3007
Join Date: Sep 2015
Programs: UA Mileage Plus
Posts: 2
SIN-HKG 5 Aug
Bought SIN-HKG-SIN for S$300 (US$225), paid using US$75 e-certificate and US$150 cash. United Economy K class.
On website from booking till before check-in, to upgrade one leg would cost S$2000+ to Business and S$4000+ to First. Insane prices, didn't bother.
Now at check-in on United app 24h before my flight, was offered $299 (not sure in US$ or S$ as app didn't indicate - likely US$?) or to upgrade to Business. Decided to go for it since it seemed reasonable.
Note: am SQ KF Silver, where I will earn miles towards for this flight. App also has my UA MP membership (no status).
On website from booking till before check-in, to upgrade one leg would cost S$2000+ to Business and S$4000+ to First. Insane prices, didn't bother.
Now at check-in on United app 24h before my flight, was offered $299 (not sure in US$ or S$ as app didn't indicate - likely US$?) or to upgrade to Business. Decided to go for it since it seemed reasonable.
Note: am SQ KF Silver, where I will earn miles towards for this flight. App also has my UA MP membership (no status).
Aug 3, 2017, 7:36 pm
#3008
Join Date: Sep 2006
Location: ORD
Programs: United Plat 2MM, Hilton Gold
Posts: 2,727
ORD-DCA in a RJ: $1019. That's right: $1019.
Aug 4, 2017, 2:10 pm
#3010
Join Date: Mar 2012
Location: San Francisco and Berlin
Programs: UA 1K MM, Bonvoy Titanium Elite
Posts: 31
Quick question - if you ware waitlisted for an upgrade with an instrument (GPU or mileage) and still on the 'hidden' list, but eligible for checkin; does United offer up-sell to you (when available), or will the system preclude that because you are waitlisted already?
Thanks!
Thanks!
Aug 4, 2017, 2:36 pm
#3011
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,389
Quick question - if you ware waitlisted for an upgrade with an instrument (GPU or mileage) and still on the 'hidden' list, but eligible for checkin; does United offer up-sell to you (when available), or will the system preclude that because you are waitlisted already?
Thanks!
Thanks!
Aug 4, 2017, 5:07 pm
#3012
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
"Usually" is key, on my last several flights (instruments applied on all) I would say it ran about a little better than half the time I would get the TOD offer (At OLCI or after). Don't ask me why or how it is decided that they throw one at you as I have no idea. A couple of months ago they kept sending me them after OLCI on a flight out of CLE every few hours with each one less than the last, I posted about it. I sat on my RPU and of course F got bought out. It is what it is.
Aug 4, 2017, 5:13 pm
#3013
Join Date: Dec 2002
Location: SFO
Posts: 3,938
What is this "hidden" list? 
fwiw, I don't think I've ever been offered an upsell when I'm waitlisted (miles + co-pay), despite being the first to check in (and seats remaining). The upgrades cleared later.
fwiw, I don't think I've ever been offered an upsell when I'm waitlisted (miles + co-pay), despite being the first to check in (and seats remaining). The upgrades cleared later.
Quick question - if you ware waitlisted for an upgrade with an instrument (GPU or mileage) and still on the 'hidden' list, but eligible for checkin; does United offer up-sell to you (when available), or will the system preclude that because you are waitlisted already?
Thanks!
Thanks!
Aug 4, 2017, 5:25 pm
#3014
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,357
There are two lists for upgrade priority. The visible list is only used for prioritization at the gate. The hidden list is used to upgrade people prior to the gate -- from the time the flight enters the schedule until about three hours before departure.
It's possible to be upgraded, using the priority on the hidden list, even after you've checked in.
You can get more information on the wiki here: http://www.flyertalk.com/forum/unite...hensively.html
The biggest difference between the two is the third tiebreaker -- after status and fare class, the hidden list uses "time of upgrade request" while the visible list uses "time of check-in."
It's possible to be upgraded, using the priority on the hidden list, even after you've checked in.
You can get more information on the wiki here: http://www.flyertalk.com/forum/unite...hensively.html
The biggest difference between the two is the third tiebreaker -- after status and fare class, the hidden list uses "time of upgrade request" while the visible list uses "time of check-in."
Aug 7, 2017, 12:49 am
#3015
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,768
There are two lists for upgrade priority. The visible list is only used for prioritization at the gate. The hidden list is used to upgrade people prior to the gate -- from the time the flight enters the schedule until about three hours before departure.
It's possible to be upgraded, using the priority on the hidden list, even after you've checked in.
You can get more information on the wiki here: http://www.flyertalk.com/forum/unite...hensively.html
The biggest difference between the two is the third tiebreaker -- after status and fare class, the hidden list uses "time of upgrade request" while the visible list uses "time of check-in."
It's possible to be upgraded, using the priority on the hidden list, even after you've checked in.
You can get more information on the wiki here: http://www.flyertalk.com/forum/unite...hensively.html
The biggest difference between the two is the third tiebreaker -- after status and fare class, the hidden list uses "time of upgrade request" while the visible list uses "time of check-in."
