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Consolidated "Waitlist for Award Seats Questions/Issues"

Consolidated "Waitlist for Award Seats Questions/Issues"

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Old Sep 18, 19, 2:19 pm   -   Wikipost
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Last edit by: WineCountryUA
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Waitlisting for awards

Click for the current rules from United
Waitlisting options
  1. Waitlist for alternative flights times / routing
  2. Waitlisting for a different cabin
From the above link on waitlisting for a different cabin: You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
Waitlisting can only be done over the phone, not online.
You can not book a standard award and then waitlist for a saver award.
If waitlisting for a higher cabin, best if done at the time of booking or soon afterward.
If done more than 24 hours after booking you may be charged an award change fee.
Generally, the waitlisted class mileage is deducted at time of request and will be refunded if unsuccessful
When waitlisting for a higher, state you are waitlisting for I (or IN if a plat or higher) -- do not use the word "upgrade", it may confuse the agent

If waitlisting for a segment when the rest of the segments are already in the higher cabin, there is no refund if unsuccessful

Member experiences:
  1. You must have a confirmed segment to waitlist for different cabin and/or a different flight.
  2. Can only waitlist for UA/UX operated flight, cannot waitlist for partner flights. Can waitlist for UA/UX flights on a mixed itin.
  3. The maximum number of WL segments in a PNR is 2.
  4. When confirmed segment is on a partner, you can waitlist for UA operated alternative.
At the airport, if you have not yet cleared for the higher cabin waitlist, you should be listed on the standby upgrade list (your priority on the waitlist is not well understood -- below are some conflicting theories)

Note: The correct priority term here may, in fact, be a code that is one of WAX, WBX, WCX, or WDX depending on status. The is per GG ONESTANDBY lines 32-55.

Originally Posted by hughw View Post
The agent should give you “PR-1 status”* which gives you top-priority status and moves you to the very top of the upgrade standby list, ahead of employees and everyone else trying to upgrade with miles+cash. If one agent won’t put you on the list as a displaced Business class passenger with "PR-1 status"* then find another one who will. With this status, the odds of you getting a business class are very high if there are still open seats (or if anybody no-shows).

If the agents in the airport are all clueless you should direct them to look
up “gg onestandby” in their system (they’ll know exactly what this is)
and look around lines 85-89 which spell out the details of the procedure for
this award.
Note: PR-1 status is given to those who "paid" the requisite miles for an upgraded seat (i.e. biz) when only the non-upgraded space (i.e. coach) was available. The PR-1* status is to clue the system (and agents) in so that it is clear that you have been "displaced." (NOTE: once you have obtained PR-1 status, should there be any change to your ticket, e.g., an involuntary reroute by UA due to missing a connection, the PR-1 status will most likely get dropped and you must have it reattached (esp. before any UGs are given to others).
* note "PR-1" may not be the correct term, see the Wxx note proceeding this section

Unfortunately at T-24, many GAs do not get this concept. Use the above to plead your case but be prepared to be unsatisfied. One method that can get you to a higher level of understanding is the UC. Their staff seems to not only have a better understanding of the issues, but they can contact the gate and exert some influence on the less informed GAs, AND they seem to have more of an interest in helping PAX. If you can get into the UC, it will be worth your while.

**Note: If you get the UG on the long haul, the higher level of award miles you are using (like with the GPU) are considered used up regardless of the short haul. You will not be charged the lower level # of miles (i.e. refunded the diff between the lower level and the higher level you paid in advance), rather the higher level award miles will be considered spent. That is the risk you take when you do Plan B.

Related thread - Understanding the United Upgrade List Comprehensively

Archive of past posts - Consolidated "Waitlist for Award Seats Questions/Issues [ARCHIVE]
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Old Feb 9, 18, 3:10 pm
  #91  
 
Join Date: Jan 2004
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Originally Posted by jsloan View Post
Yes, two would need to be available at the same time to clear prior to the gate.

Spitting the reservation increases the likelihood of at least one clearing. It also makes it possible for one person to clear and the other person not to clear, which some pax don't want, and it can mess up elite benefits.
I recently had a flight CDG-EWR where the PNR was split "automatically" when I cleared at about T-45.....I went to the gate agent and "uncleared" myself at about T-30 so I could sit in E+ with my wife as J had checked in fully and Group 1 and 2 had boarded.....turned out that right before the door closed they "upgraded" one additional person.
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Old Feb 9, 18, 3:15 pm
  #92  
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Originally Posted by hughw View Post
I recently had a flight CDG-EWR where the PNR was split "automatically
As findark mentioned, your record will be split -- either at check-in or at T-24+ε, we're not really sure -- if a waitlist or upgrade request is still pending. If you don't want to have your record split under any circumstances, you should call to cancel the waitlist request prior to that point.
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Old Feb 9, 18, 3:30 pm
  #93  
 
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I called again with the request from above. This agent said that since I am on a save ticket they can't waitlist us, but I could upgrade the Fort Myers to Newark leg one way for an additional 210,000 miles!!! I said no thanks!!
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Old Feb 9, 18, 3:35 pm
  #94  
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Originally Posted by JudyJFLA View Post
I called again with the request from above. This agent said that since I am on a save ticket they can't waitlist us, but I could upgrade the Fort Myers to Newark leg one way for an additional 210,000 miles!!! I said no thanks!!
Unfortunately, quite a few agents don't know the rules. I promise that your request is possible, as I've done it before. The rules are on this page: https://www.united.com/ual/en/us/fly...vel/types.html

  • Waitlisting for travel awards is permitted in premium cabins on flights operated by United, and will be automatically confirmed, if the waitlisted cabin is available, based on the status of the account holder.
  • You may use miles for travel in United Polaris® first class, United First®, United Business® or United Polaris business class, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted
Sorry you're having a difficult time.
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Old Feb 9, 18, 4:45 pm
  #95  
 
Join Date: Jan 2004
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Originally Posted by jsloan View Post
Unfortunately, quite a few agents don't know the rules. I promise that your request is possible, as I've done it before. The rules are on this page: https://www.united.com/ual/en/us/fly...vel/types.html

Sorry you're having a difficult time.
Here's the text of UA's pertinent rule, and contrary to what the agent said, you must be in saver.
  • You may use miles for travel in United Polaris® first class, United First®, United Business® or United Polaris business class, even if the space is not available. In these cases, United Economy in the same award type (i.e Saver) must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United Polaris business class and United Business travel awards, the difference in miles will be refunded when the United Polaris business class or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.
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Old Feb 9, 18, 11:03 pm
  #96  
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Originally Posted by JudyJFLA View Post
I called again with the request from above. This agent said that since I am on a save ticket they can't waitlist us, but I could upgrade the Fort Myers to Newark leg one way for an additional 210,000 miles!!! I said no thanks!!
Yeah, unfortunately not every agent gets this one right. As long as you say "waitlist for First" or "waitlist for I class" that's about all you can do to clue them in. A good agent can do this in under 2 minutes, otherwise afraid it's HUCA.
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Old Feb 10, 18, 2:36 pm
  #97  
 
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Originally Posted by findark View Post
Yeah, unfortunately not every agent gets this one right. As long as you say "waitlist for First" or "waitlist for I class" that's about all you can do to clue them in. A good agent can do this in under 2 minutes, otherwise afraid it's HUCA.
The "good agents" for this tend to be PMCO agents as this was a Continental policy, called by some of us "Plan B".
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Old Feb 10, 18, 3:25 pm
  #98  
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Originally Posted by findark View Post
Yeah, unfortunately not every agent gets this one right.
In fact, I'd say based on reports in this thread that the average is about three phone calls to find an agent who doesn't claim it's not possible.
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Old Feb 12, 18, 12:37 pm
  #99  
 
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Intl Polaris award ticket, but only the intl is confirmed, do they waitlist other?

Flying one way LAX-IAH-EZE, for 60,000 miles.

LAX-IAH is in Coach, IAH-EZE confirmed in Polaris

Do they waitlist the domestic portion automatically? Is it not even eligible for waitlist?
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Old Feb 12, 18, 12:39 pm
  #100  
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Originally Posted by caseminole View Post
.... Do they waitlist the domestic portion automatically? ...
Not automatically, you will need to manually request

Originally Posted by caseminole View Post
....Is it not even eligible for waitlist?
Yes
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Old Feb 12, 18, 12:39 pm
  #101  
 
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It's supposed to be automatic, but if you don't see the notation that you're waitlisted, call in. Sometimes they have to do it manually. If it doesn't happen right away, waiting won't help, and it's time to call.
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Old Feb 12, 18, 12:45 pm
  #102  
 
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Originally Posted by WineCountryUA View Post
Not automatically, you will need to manually request

Yes
when do you request it? The flight is not for 2 months

thx much
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Old Feb 12, 18, 12:48 pm
  #103  
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Originally Posted by caseminole View Post
when do you request it? ....
At booking (but can only be done by an agent, so if booked online, call afterwards).
Can do anytime, but no reason to wait.

Just tell the agent you are on an I award ticket and want to waitlist for I on your present domestic connector.
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Old Feb 12, 18, 1:19 pm
  #104  
 
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Originally Posted by WineCountryUA View Post
At booking (but can only be done by an agent, so if booked online, call afterwards).
Can do anytime, but no reason to wait.

Just tell the agent you are on an I award ticket and want to waitlist for I on your present domestic connector.
thx much
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Old Feb 12, 18, 1:55 pm
  #105  
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Originally Posted by slocouple View Post
It's supposed to be automatic, but if you don't see the notation that you're waitlisted, call in. Sometimes they have to do it manually. If it doesn't happen right away, waiting won't help, and it's time to call.
It is never automatic, nor is it supposed to be. Waitlisting an award is purely on a request basis.
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